Ratings based on 202 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Miramar, United States of America

Very Nice Hotel great service nice food nice pool

Posted Nov 21, 2016
It was a pleasing stay. Food was great atmosphere is very relaxing you should stay here if you want to get the best attention.
Comment from Hotel Management
Nov 24, 2016 by Nathalia Pedraza H Guest Experience Coordinator, Hotel Management
Dear Yassir, We would like to thank you for taking the time to share your experience. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our location, our history, our services and our staff. We will be more than happy to welcome you again in the near future. Sincerely, Nathalia Pedraza H Guest Experience Coordinator
5 out of 5
by A verified traveler from US

FAVORITE HOTEL EVER!!!..

Posted Nov 15, 2016
Pros: everything.! the hotel is a former convent so it is very special!
Cons: I have no complaints at all!...this hotel is top notch!
Location: the hotel is in the center of the city...so much to do nearby or just enjoy never leave the hotel....
I loved the hotel santa clara... everything about the hotel was perfect.... the food.. the staff...the cleanliness of the rooms... the ambiance...I can't wait to go back!
Comment from Hotel Management
Nov 19, 2016 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Jennifer, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our staff’s service from the heart. I will share your comments with our team and I am sure they will be very happy to know that they helped you to have a special experience in our 17th century monument. We are happy to know that you had the opportunity to experience our food and beverages rituals with the mix of the French gastronomy and the local products. Thank you very much for taking the time to share your experience for this special occasion and we hope to have the pleasure to welcome you again in the near future. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by A verified traveler from Texas

Beautiful hotel on the old city.

Posted Oct 15, 2016
The hotel is stunning, food was excellent and the staff was attentive and welcoming.
Comment from Hotel Management
Oct 17, 2016 by Nathalia Pedraza Hernández Guest Experience Coordi, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator
5 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your survey regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share this with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza H Guest Experience Coordinator
5 out of 5
by A verified traveler from Boston

Very nice hotel and in the center of the action

Posted Sep 5, 2016
I can't say enough. This hotel is immaculate. Staff have been great ever since we walked in the room.
Comment from Hotel Management
Sep 7, 2016 by Nathalia Pedraza H Guest Experience Coordinator, Hotel Management
Dear Reggie, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza H Guest Experience Coordinator
5 out of 5
by A verified traveler

Excelente

Posted Aug 28, 2016
Excelente lo más recomendable, el mejor de Cartagena
Comment from Hotel Management
Aug 30, 2016 by Nathalia Pedraza H - Guest Experience Coordinator., Hotel Management
Estimados, Agradecemos inmensamente sus amables comentarios sobre nuestro hotel y servicio. Para nosotros es un honor hacer parte de la historia de la ciudad de Cartagena y es un placer poder transmitirla a todos los que nos visitan desde distintos lugares del mundo. Compartiré sus opiniones con todo el equipo, quienes seguramente estarán muy contentos de saber que tuvo una experiencia especial en nuestro monumento histórico. Le estaremos esperando con los brazos abiertos en su próxima visita a “La Heroica” Cartagena. Mágica Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by A verified traveler

Niciest hotel

Posted Aug 8, 2016
Pros: Everything
Cons: Nothing, is perfect
Being at Sofitel Santa Clara was a wonderful experience. Great location, great staf, great responsiveness, great restaurants. In summary Great hotel
Comment from Hotel Management
Aug 10, 2016 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by A verified traveler

Excellente Service

Posted Jul 5, 2016
Pros: The Service, the attention to the guest, excellent SPA
Cons: Reception area during during (check-in and out) is too hot
Location: Hotel with the Wall (Old City), great place to walk at night
Great place to get away and rest.. The Service in SUPER !!
Comment from Hotel Management
Jul 5, 2016 by Nathalia Pedraza H, Guest Experience Coordinator. , Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Guest Experience Coordinator.
5 out of 5
by Alexandre

Posted May 21, 2016 on Hotels
Comment from Hotel Management
Jun 16, 2016 by David Kianni, Hotel Management
Dear Alexandre, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by A verified traveler from New Jersey

met our expectations

Posted Apr 23, 2016
Everything was great. My only complaint was that the room was warm and there is no way to Lower the AC. The pool was great and the pina coladas at the pool bar were amazing.
Comment from Hotel Management
Jun 16, 2016 by Nathalia Pedraza H Guest Experience Coordinator, Hotel Management
Dear Guest. We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza H Guest Experience Coordinator