Ratings based on 200 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Boston

Very nice hotel and in the center of the action

Posted Sep 5, 2016
I can't say enough. This hotel is immaculate. Staff have been great ever since we walked in the room.
Comment from Hotel Management
Sep 7, 2016 by Nathalia Pedraza H Guest Experience Coordinator, Hotel Management
Dear Reggie, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza H Guest Experience Coordinator
5 out of 5
by A verified traveler

Excelente

Posted Aug 28, 2016
Excelente lo más recomendable, el mejor de Cartagena
Comment from Hotel Management
Aug 30, 2016 by Nathalia Pedraza H - Guest Experience Coordinator., Hotel Management
Estimados, Agradecemos inmensamente sus amables comentarios sobre nuestro hotel y servicio. Para nosotros es un honor hacer parte de la historia de la ciudad de Cartagena y es un placer poder transmitirla a todos los que nos visitan desde distintos lugares del mundo. Compartiré sus opiniones con todo el equipo, quienes seguramente estarán muy contentos de saber que tuvo una experiencia especial en nuestro monumento histórico. Le estaremos esperando con los brazos abiertos en su próxima visita a “La Heroica” Cartagena. Mágica Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by A verified traveler

Niciest hotel

Posted Aug 8, 2016
Pros: Everything
Cons: Nothing, is perfect
Being at Sofitel Santa Clara was a wonderful experience. Great location, great staf, great responsiveness, great restaurants. In summary Great hotel
Comment from Hotel Management
Aug 10, 2016 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by A verified traveler

Excellente Service

Posted Jul 5, 2016
Pros: The Service, the attention to the guest, excellent SPA
Cons: Reception area during during (check-in and out) is too hot
Location: Hotel with the Wall (Old City), great place to walk at night
Great place to get away and rest.. The Service in SUPER !!
Comment from Hotel Management
Jul 5, 2016 by Nathalia Pedraza H, Guest Experience Coordinator. , Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Guest Experience Coordinator.
5 out of 5
by Alexandre

Posted May 21, 2016 on Hotels
Comment from Hotel Management
Jun 16, 2016 by David Kianni, Hotel Management
Dear Alexandre, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by A verified traveler from New Jersey

met our expectations

Posted Apr 23, 2016
Everything was great. My only complaint was that the room was warm and there is no way to Lower the AC. The pool was great and the pina coladas at the pool bar were amazing.
Comment from Hotel Management
Jun 16, 2016 by Nathalia Pedraza H Guest Experience Coordinator, Hotel Management
Dear Guest. We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza H Guest Experience Coordinator
4 out of 5
by A verified traveler

Very nice, but not worth the price.

Posted Apr 22, 2016
Pros: Site and staff were both incredible.
Cons: The rooms must be impeccable for the price, include some arrangements for people in the hotel on business. Upgrade the breakfast buffet
There was no desk to work at in the room. The room had some stains on the wall behind the shower from water. The sink barely drained. The breakfast buffet was okay but not great. Nothing was horrible, except when compared against the very high price.
3 out of 5
by A verified traveler

Posted Mar 30, 2016 on Hotels
O quarto é bem antigo! O revestimento do banheiro estava todo manchado de preto, ao passar o dedo percebi que era sujeira! A piscina é linda, mas o hotel distribui bolas para os hospedes brincarem dentro da água e essa brincadeira acaba perfurbando os demais! Achei terrivel a ideia de bolas na piscina! Seria melhor fazer um kids club! Achei q o custo beneficio do hotel nao valeu a pena! Nem o café da manhã estava incluido Nao voltaria!
4 out of 5
by A verified traveler

Great break

Posted Mar 24, 2016
Pros: The reason why always try to stay at this hotel is because the location, and that brings me in the things I want to do in Cartagena.
Cons: I think a five start hotel should have a hair salon and more variety in clothing shops.
Location: There are many and important places to viisit with a walking distances that this location offers. It is in the center of the history of Cartagena.
A friendly environmentalways is what makes feel having a good break from the routine of everyday in the states. It was an important visit for me, because I'd went my family to show thhem where I had lived in the past. The hotel has improved in every aspect, and I do believed they have gave their best to make me, my family, and am sure every one else welcome and confort with the place. So, it is important to state that, over all was a good experience, and am looking forward for more visits.
5 out of 5
by Erika from San Francisco

Luxury in Cartagena

Posted Mar 22, 2016 on Hotels
I stayed at the Sofitel Legend Santa Clara for my 40th birthday with some friends. We stayed in one of the Superior Duplex Suites which came with Butler service. WOW! The room was stunning, the service was incredible and the hotel is gorgeous. Our butlers took care of every last detail for us including dinner reservations, transportation when needed, advice and even surprise birthday cakes in our room. The hotel is located in the Old City and is close to all the main attractions and good restaurants. The restaurant in the hotel is top notch and the attached bar always had good music and great drinks. Easily the best hotel experience I've had in years!