Ratings based on 215 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful experience

Posted Feb 9, 2017
Pros: everything
Cons: nothing
Wonderful garden dining, beautiful sea views, incredible staff, delightful rooms
Comment from Hotel Management
Feb 10, 2017 by Nathalia Pedraza H - Guest Experience Coordinator, Hotel Management
Dear Guest, Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our history and architecture are mixed with the charm and warmth of our team who works with the heart. We appreciate your comments and we will be all very happy to welcome you again in your next visit to “La Heroica” Cartagena. Sincerely, Nathalia Pedraza H
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel

Posted Jan 30, 2017
Pros: Everything. If I had to choose, it would be the pool and the location.
Location: The location is ideal. The old town is safe and very walkable. There are also a number of great restaurants located around the hotel.
We had a great experience at the Sofitel Santa Clara. The staff is very friendly and helpful, the rooms are beautiful and the location (inside the walled old city) is ideal. It also has a very large pool area and a very nice cocktail bar and restaurant on the premises. We definitely plan to stay here again when we return to Cartagena.
Comment from Hotel Management
Jan 31, 2017 by Nathalia Pedraza H Guest Experience Coordinator , Hotel Management
Dear Guest, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the details and our staff’s service from the heart. I will share your comments with our team, especially with pool team and I am sure they will be very happy to know that they helped you to have a special experience in our 17th century monument. Our privileged location helps us to better orient our guest by giving recommendations and offering a very detailed map of the walled city and we are very proud of our magnifique piscine. We are happy to know that you had the opportunity to experience our food and beverages rituals with the mix of the French gastronomy and the local products. Thank you very much for taking the time to share your experience for this special occasion and we hope to have the pleasure to welcome you again in the near future. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Fantastic

Posted Dec 28, 2016
Hotel is in the middle of the hustle and bustle of Cartagena,staff is amazing,spa is beautiful,beautiful pool
Comment from Hotel Management
Dec 28, 2016 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Mrs. Monika, Thank you very much for your nice comment about our property and service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for your review and we look forward your next visit to the magical Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Lauderdale

Old Style Beauty!

Posted Dec 13, 2016
From the lobby to the corridors, this place has beauty and class. Charming Old Spain flair infused with Colombian tropical beauty makes this place a must for couples. Staff is wonderful and the location is perfect away from the craziness of the cruise ship herd dropoff but in easy and a must walking distance to anywhere in the old city.
Comment from Hotel Management
Dec 16, 2016 by Nathalia Pedraza Hernández Guest Experience Coordi, Hotel Management
Dear Mr. John, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Miramar, United States of America

Very Nice Hotel great service nice food nice pool

Posted Nov 21, 2016
It was a pleasing stay. Food was great atmosphere is very relaxing you should stay here if you want to get the best attention.
Comment from Hotel Management
Nov 24, 2016 by Nathalia Pedraza H Guest Experience Coordinator, Hotel Management
Dear Yassir, We would like to thank you for taking the time to share your experience. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our location, our history, our services and our staff. We will be more than happy to welcome you again in the near future. Sincerely, Nathalia Pedraza H Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from US

FAVORITE HOTEL EVER!!!..

Posted Nov 15, 2016
Pros: everything.! the hotel is a former convent so it is very special!
Cons: I have no complaints at all!...this hotel is top notch!
Location: the hotel is in the center of the city...so much to do nearby or just enjoy never leave the hotel....
I loved the hotel santa clara... everything about the hotel was perfect.... the food.. the staff...the cleanliness of the rooms... the ambiance...I can't wait to go back!
Comment from Hotel Management
Nov 19, 2016 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Jennifer, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our staff’s service from the heart. I will share your comments with our team and I am sure they will be very happy to know that they helped you to have a special experience in our 17th century monument. We are happy to know that you had the opportunity to experience our food and beverages rituals with the mix of the French gastronomy and the local products. Thank you very much for taking the time to share your experience for this special occasion and we hope to have the pleasure to welcome you again in the near future. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Beautiful hotel on the old city.

Posted Oct 15, 2016
The hotel is stunning, food was excellent and the staff was attentive and welcoming.
Comment from Hotel Management
Oct 17, 2016 by Nathalia Pedraza Hernández Guest Experience Coordi, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Very nice hotel and in the center of the action

Posted Sep 5, 2016
I can't say enough. This hotel is immaculate. Staff have been great ever since we walked in the room.
Comment from Hotel Management
Sep 7, 2016 by Nathalia Pedraza H Guest Experience Coordinator, Hotel Management
Dear Reggie, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza H Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler

Niciest hotel

Posted Aug 8, 2016
Pros: Everything
Cons: Nothing, is perfect
Being at Sofitel Santa Clara was a wonderful experience. Great location, great staf, great responsiveness, great restaurants. In summary Great hotel
Comment from Hotel Management
Aug 10, 2016 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
Recommended
for Couples
by A verified traveler

Excellente Service

Posted Jul 5, 2016
Pros: The Service, the attention to the guest, excellent SPA
Cons: Reception area during during (check-in and out) is too hot
Location: Hotel with the Wall (Old City), great place to walk at night
Great place to get away and rest.. The Service in SUPER !!
Comment from Hotel Management
Jul 5, 2016 by Nathalia Pedraza H, Guest Experience Coordinator. , Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Guest Experience Coordinator.