Ratings based on 78 Verified Reviews

3.6 out of 5
71% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Fl

Perfect Hotel for our Vacations

Posted Oct 7, 2016
Location: Very close to La Ciudad Amurallada
We loved our stay at Sonesta, from the lobby staff to the restaurant staff everyone was super nice and friendly. The room was clean and comfortable we had a balcony facing a lake and the mangles. The food at the restaurant was delicious and not to expensive. Average of the nights we stayed I can say it was wonderful and we will book this Hotel again if we ever come back to Cartagena.
2 out of 5
by A verified traveler from Bogota

Not worth 4 stars

Posted Sep 28, 2016
Pros: The staff were very nice and the breakfast
Cons: Overal maintenace and the rooms have no good warm water
Location: beach, restaurants
The hotel is 4 stars, but it needs maintenace, the rooms had no water (I had to change room because the warm water was not working) the room I got was noisy and the courtains were not preventing the light to come in the room. The restaurant was average, the spa was not good, the internet in the room was bad and in the other areas (restaurant and lobby) was intermittent.
2 out of 5
by A verified traveler

Hotel not maintained

Posted Aug 5, 2016
Needs a lot of repairs. Uncomfortable to use the facilities only one seat and one cup and one towel per guest. Bed comfortable everything else did not like
Comment from Hotel Management
Aug 20, 2016 by Sonesta Cartagena, Hotel Management
Dear Hanna. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you tell us about the experiences presented at our Hotel, whether positive or negative help us to improve our service standards; You know as well what is the reason for our businesses. Thanks for your preference and we will look forward again with your presence. Kind Regards, Alvaro Marrugo Jimenez Quality Assurance.
2 out of 5
by A verified traveler from A

Bad experience

Posted Aug 2, 2016
They make me wait for my room, 1 extra hour after the regular check in time.
Comment from Hotel Management
Aug 8, 2016 by Sonesta Cartagena, Hotel Management
Dear Mr. Jaime. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you tell us about the experiences presented at our Hotel, whether positive or negative help us to improve our service standards; You know as well what is the reason for our businesses. Thanks for your preference and we will look forward again with your presence. Kind Regards, Alvaro Marrugo Jimenez Quality Assurance.
3 out of 5
by A verified traveler from Atlanta

Expensive Hotel far from everything

Posted Jul 17, 2016
Pros: The staff like the bellboy and the taxi drivers are very nice. The Breakfast was very good.
Cons: Cleanliness of rooms, better customer service by the frontdesk
Location: walled city, mud volcanoe,
Easy Check in and when we rrived in the room, we noticed the views in the pictures were not available. The hotel is in an apartment complex and their towers are the ones next to the street not the beach. So our view was of an open lot full of garbage. We went downstairs to ask and they explained that to us. Second let down was room cleanliness the curtains were very dusty and they dont change the towels, we were there 5 days and you have to requests it. The beach is not an option, right next to a very scummy neighborhood and not part of the hotel. The pool closes at 7pm, yet at 6pm they put a fence around it and make you walk around it to get your stuff in the seats, that seemed really inconsiderate. Front desk or room service they dont asnwer the phone, always a busy signal. I called them from an outside line and they answer right away, didnt like that. The Hotel is around 15 minutes from the Walled City. I really enjoyed Cartagena but for the same price your options are endless with better location inside the Walled city or Boca chica.
Comment from Hotel Management
Aug 8, 2016 by Sonesta Cartagena, Hotel Management
Dear Jay. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you tell us about the experiences presented at our Hotel, whether positive or negative help us to improve our service standards; You know as well what is the reason for our businesses. Thanks for your preference and we will look forward again with your presence. Kind Regards, Alvaro Marrugo Jimenez Quality Assurance.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Nice Hotel, the beach is right behind it

Posted Apr 8, 2016
The staff was great and the hotel was nice and comfortable for the most part but there were 2 buildings that were not even allowed to use, the gym was not up to par and there was only 2 pools and the rooftop one we could not use. But besides not being able to access these parts it was a pleasing stay.
Comment from Hotel Management
Apr 8, 2016 by Sonesta Cartagena, Hotel Management
Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us and motivates us to continue working with the heart. We look forward again with your presence in our hotel and our city. Thanks for your preference! Kind Regards, Alvaro Marrugo Jimenez Quality Assurance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newyork

Really great time

Posted Mar 16, 2016
Outside of the overall matinaince of the property I have no complaints the staff and service was beyond I will be back in a few months and yes I will be staying at the sonesta !!!💙
Comment from Hotel Management
Mar 18, 2016 by alvaro, Hotel Management
Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us and motivates us to continue working with the heart. We look forward again with your presence in our hotel and our city. Thanks for your preference! Kind Regards, Alvaro Marrugo Jimenez Quality Assurance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome vacation..

Posted Mar 8, 2016
Extremely Satisfy With hotel and staff. Thank you all
Comment from Hotel Management
Mar 8, 2016 by alvaro, Hotel Management
Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us and motivates us to continue working with the heart. We look forward again with your presence in our hotel and our city. Thanks for your preference! Kind Regards, Alvaro Marrugo Jimenez Quality Assurance.
3 out of 5
by A verified traveler

Posted Feb 15, 2016
Safe not working, air condition not working and no ground transfer
Comment from Hotel Management
Mar 5, 2016 by Sonesta Cartagena, Hotel Management
Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you tell us about the experiences presented at our Hotel, whether positive or negative help us to improve our service standards; You know as well what is the reason for our businesses. Thanks for your preference and we will look forward again with your presence. Kind Regards, Alvaro Marrugo Jimenez Quality Assurance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 15, 2016
Had a great time in Cartagena. Stayed in sonesta for 5 days and wanted to stay for more but had to go to Barranquilla for carnivals. Elkin welcomed us with two cocktails and showd us the amenities of the hotel. Great person, loves his job and likes what he does. The captain from service Juan was also a great person had a great time at the bar talking to him if you ask to make you a drink he would get behind the bar and make you the best drink he knows. Humble people with wounderful customer service. For sure will come back soon. Ask for them !!!
Comment from Hotel Management
Mar 3, 2016 by Sonesta Cartagena, Hotel Management
Dear Guest. Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena. We are pleased to have been chosen by you as your choice of lodgment in the city of Cartagena and we are pleased even more that you have felt comfortable in our hotel, it reassures us that we are delivering the best of us and motivates us to continue working with the heart. We look forward again with your presence in our hotel and our city. Thanks for your preference! Kind Regards, Alvaro Marrugo Jimenez Quality Assurance.