Expensive Hotel far from everything
Posted Jul 17, 2016
Easy Check in and when we rrived in the room, we noticed the views in the pictures were not available. The hotel is in an apartment complex and their towers are the ones next to the street not the beach. So our view was of an open lot full of garbage. We went downstairs to ask and they explained that to us. Second let down was room cleanliness the curtains were very dusty and they dont change the towels, we were there 5 days and you have to requests it. The beach is not an option, right next to a very scummy neighborhood and not part of the hotel. The pool closes at 7pm, yet at 6pm they put a fence around it and make you walk around it to get your stuff in the seats, that seemed really inconsiderate. Front desk or room service they dont asnwer the phone, always a busy signal. I called them from an outside line and they answer right away, didnt like that. The Hotel is around 15 minutes from the Walled City. I really enjoyed Cartagena but for the same price your options are endless with better location inside the Walled city or Boca chica.
Comment from Hotel Management
Aug 8, 2016 by Sonesta Cartagena, Hotel Management
Have a big greeting on behalf of all staff of Sonesta Hotel Cartagena.
Your feedback is very important for the continuous improvement of our service, that's why I want to thank you for taking a few minutes of your valuable time to review your stay at our hotel. Believe me it is a pleasure for us that you tell us about the experiences presented at our Hotel, whether positive or negative help us to improve our service standards; You know as well what is the reason for our businesses.
Thanks for your preference and we will look forward again with your presence.
Alvaro Marrugo Jimenez