Ratings based on 199 Verified Reviews

4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from Miami

Beautiful Colonial style hotel

Posted Oct 16, 2017
Pros: Friendly staff; excellent food close to everything
Location: Great location inside the colonial city.
Other than the A/C that was hard to control I felt like at home. Gym is a very small though. Hotel at walking distance from the wall where you can find nice bar and cafes. Very helpful front desk making reservations for restaurants. La Vitrola retstaurant, a couple of blocks from the hotel is a must. ANother one is El Gobernador. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

It has the best view from the pool

Posted Oct 9, 2017
Great staff, very pleasant experience. But the ciew that you get to the city from the pool it’s extremely nice and comforting. I do strongly recomend this hotel. Breakfast by the pool, and alternate dinner at both restaurants downstairs.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2017
Pros: Building, cleanliness, location, food.
Cons: see above
Location: Great location.
Staff were nice but not always attentive, drink service at the pool was slow at best. The Room Air Conditioner pointed directly at the Bed which made for a difficult hot to cold to hot to cold experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Sep 12, 2017
Nice environment, good location in the walled city, they make the best Limonada de Coco!!
Comment from Hotel Management
Oct 3, 2017 by Hotel Charleston Santa Teresa, Hotel Management
Dear Guest, Please receive our warmest regards on behalf of Hotel Charleston Santa Teresa. Thank you for your generous message regarding your stay with us. We hope to be honored with your visit again very soon. Our coconut lemonade will be waiting for you! Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice in the middle of historical Cartagena

Posted Aug 19, 2017
Pros: Premises and location
Cons: The staff try to charge us what we had already paid in expedia
Location: Very nice
Nice hotel but the staff tried to charge us what we had already paid by Expedia
Comment from Hotel Management
Aug 22, 2017 by Hotel Charleston Santa Teresa, Hotel Management
Dear Mr. Cesar, Receive warm greetings on behalf of our entire team Charleston Santa Teresa. It is our pleasure to have had to opportunity to serve you. Thank you for your comments and for your kind and constructive words. We are already taking charge of the issue you went through with our team so that it may never repeat itself again. Your satisfaction is our main motivation! Hope to serve you again very soon. Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa
5 out of 5
Recommended
for Everyone
by A verified traveler from Lima

Very nice hotel, excellent staff and location

Posted Aug 1, 2017
Pros: The staff, the room everything
Cons: The air conditioning
Location: Great location everything was near, the coach rides in front of hotel, nice stores steps away,
We were three persons visiting Cartagena, first time in this Hotel it was really very good , excellent location in the center of the old town. All the staff was extremely polite and nice. The room was very clean, we had avery nice view to the ocean . I will surly come back to this hotel next time in Cartagena
Comment from Hotel Management
Aug 4, 2017 by Natalia Navarro, Hotel Management
Dear Mr. Placi, Please receive warm greetings on behalf of our entire team Charleston Santa Teresa. Thank you for your kind words and constructive message. We are working on improving everyday to give you always the best experience. It is our biggest motivation to hear that our guests have enjoyed staying with us! Hope to see you back again very soon. Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Will stay there again!

Posted Jul 27, 2017
Pros: It was so beautiful down to the last detail. The hotel staff was extremely attentive and accommodating.
Location: It is in a very centralized location with easy access to taxis and with almost everything within walking distance.
The hotel was beautiful with gorgeous views. The staff was so attentive. We absolutely loved everything about our stay. Everything had a thoughtful touch from the decor to service of the staff. It was fantastic!!
Comment from Hotel Management
Aug 22, 2017 by Hotel Charleston Santa Teresa, Hotel Management
Dear Mrs. Kat, Please receive our warmest regards on behalf of team Charleston Santa Teresa. It is our pleasure to have had you staying with us! Your kind words give us great motivation to keep working hard for our guests. We hope to have you back again with us soon! Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa
5 out of 5
Recommended
for Everyone
by A verified traveler

Most relaxing spot in the Old City

Posted Jul 22, 2017
The Santa Teresa is the best hotel in the Old City of Cartagena. The staff are friendly and helpful and the rooftop pool is my favourite place to hang out. And don't forget the location... it's perfect. Inside the old city but close to Bocagrande and the harbour.
Comment from Hotel Management
Aug 22, 2017 by Hotel Charleston Santa Teresa, Hotel Management
Dear Guest, Receive our warmest greetings on behalf of team Charleston Santa Teresa. Thank you for choosing us and letting us know about your experience! Your words are very valuable to us and give us great motivation. We are glad you had a very pleasant stay. Thank you again. Hope to see you again soon. Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa
5 out of 5
Recommended
for Everyone
by A verified traveler from san franciscoo

Perfect hotel in Cartagena.

Posted Jul 16, 2017
Great service, beautiful architecture, great rooftop pool... awesome bar in the square out front
Comment from Hotel Management
Jul 22, 2017 by Hotel Charleston Santa Teresa, Hotel Management
Dear Anonymous Guest, Please receive our warmest regards on behalf of our entire team Charleston Santa Teresa. Thank you for choosing us and for taking the time to write this generous message. Our team will be greatly motivated! Hope to have the honor of having you back with us very soon. Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa
5 out of 5
by A verified traveler

Posted Jul 8, 2017 on Hotels
Great stay, nice location, amazing rooftop pool area with a restaurant and bar/drink service. Spent a lot of time here in the heat of the day. If u are like me, you obsess over reviews before booking just looking for "the perfect fit". A great stay, beautiful grounds with lovely rooftop. Rooms are small and nothing special, but since we spent little time in our rooms, it didn't matter to us. We spent 2 days here and then 2 days at Ananda. Both luxury 5 star properties, depends on what you are looking for. Ananda is very small and private luxury, the Hotel Charleston Santa Maria is larger but still very beautiful. You can't go wrong booking either and will be happy with your stay.
Comment from Hotel Management
Jul 22, 2017
Dear Anonymous Guest, Please receive our warmest regards on behalf of our entire team Charleston Santa Teresa. Thank you for choosing us and taking the time to review our Hotel. I will let our team know about your generous words. Hope you visit us again soon! Cordially, Natalia Navarro PR Hotel Charleston Santa Teresa