Ratings based on 120 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Well Worth The Visit

Posted Nov 3, 2017
Hotel Kartaxa was a great place to stay in Cartagena. When we go back, that's where we will stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from DC

Nice historic theme hotel steps to Plz San Diego

Posted Oct 2, 2017
Pros: The location and back in time feel.
Cons: Better and stronger wifi, and the the pool...
Location: Excellent location with plenty of restaurants, bars, and shops... The Plaza comes to live at night time,
Nice Historic Theme Hotel steps away from Plaza San DIego, Univ. of Bella Artes, Hotel Sofiel, and much more. The staff is very friendly, the rooms very clean, unfortunately the Pool was out of order.. The hotel has rooms themed after artist, writers, etc... with reading books of those historic individuals, and it makes you feel that you are back in those historic times. Excellent value considering the location!
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Posted Sep 26, 2017 on Orbitz
No complaints. One drawback that may not appeal to some - most room windows face the hotel corridor. Didn’t bother us! Beautiful house conversion hotel!
5 out of 5
by Rahul

Good value hotel located in the old town

Posted Sep 16, 2017 on Hotels
After a slightly rocky check-in with wifi issues in our room, the hotel staff demonstrated excellent customer service to try to make our stay as comfortable as possible. The hotel itself is extremely well located in the walled city along a beautiful street. The beds were comfortable and the suite spacious.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Perfect Boutique Hotel in the Old City

Posted Aug 3, 2017
Had an amazing time at Hotel Kartaxa. Rooms were very clean and staff was incredibly friendly and accommodating. Luiz was great, he's welcome to come say hi when he makes it to Canada to visit!
Comment from Hotel Management
Aug 5, 2017 by Luis , Hotel Management
Hi Mr Leigh I'm Luis. Thank you for you comment, you always will be welcome in Cartagena and specially in this hotel, we are available to serve you.
5 out of 5
by A verified traveler

Posted Jul 8, 2017 on Hotels
Comment from Hotel Management
Jul 15, 2017
Gracias por sus buenos comentarios fue un placer serviles, esperamos que puedan visitarnos nuevamente
3 out of 5
by Chris

This traveler left a rating score only Posted Jun 26, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location close to the city walls

Posted Jun 26, 2017
Hotel is located in a safe and quiet part of El Centro inside the walled city. Easy to walk to most places or get a taxi to the beaches of Bocagrande. Airport is not far away. Friendly staff and decent breakfast. Many good bars and restaurants nearby around San Diego Plaza. Cartagena is gorgeous and photogenic.
Comment from Hotel Management
Jul 1, 2017 by Recepcion, Hotel Management
gracias por sus buenos comentarios, nos esforzaremos para mejorar cada dia y ofrecer un mejor servicio
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in north of walled city away from noise

Posted Mar 28, 2017
Good accommodation and facilities. Breakfast good. Internet is spotty and sometimes slow
2 out of 5
by Joanne

Overpriced and smelly

Posted Mar 16, 2017 on Hotels
We picked this hotel from a handful of similar looking ones solely because it said on the hotels.com site that it offered late checkout for a fee of $US40 and we needed one. Straight after booking, I emailed the hotel directly to confirm this, but received no response. I also asked the hotel I was staying in at the time to call and speak to them and confirm that was alright, which they did. However, when we arrived they wouldn't confirm we could have a late check-in and said they couldn't tell us until the day. I wasn't at all happy with this and had to ask three separate people to sort it out, wasting loads of my time and I feel it is really dishonest of them to advertise this to get people to book the hotel when they don't want to offer it. In addition, the room had a tiny bathroom, with no fan or window and consequently it smelled awful and made the whole room smell awful. The room wasn't particularly clean (all the sheets were stained when we checked in) yet the cleaners had left an envelope next to our bed with TIPS written on it in capitals and then highlighted in yellow just in case we didn't understand they wanted tips (which we didn't leave as they weren't very good; every day taking towels and not replacing them, which was hugely inconvenient). We paid about £110 a night for this hotel. We'd stayed in Cartagena the previous week in a much nicer hotel that was about £70 (we couldn't get a room or we'd have gone back there).