Ratings based on 263 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

The perfect wedding destination

Posted Dec 16, 2017
Pros: Everything
Location: Great walking location. Everything is right outdise the door or within a ten minute, interesting walk
The hotel and grounds were gorgeous. The staff was excellent. The pool was magnificent. I would highly recommend this hotel to anyone - individuals, couples, families.
2 out of 5
by A verified traveler from USA

Not what you expect from Sofitel

Posted Dec 15, 2017
Reception and concierge were rude the times that I interacted with them - check in, had a question about nearby places that I could get postcards and stamps, scheduling excursions, and when asking them to mail my stamped postcards. The spa, pool, and restaurant staff were great. (The only reasons why I did not score the staff as “1”.) I have stayed in other Sofitel hotels in the past - most recently the one in Bogota prior to going to Cartagena where the whole experience including the Reception and Concierge were 5 stars.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Santa Clara never disappoints!!

Posted Dec 10, 2017
Staff is nice, warm and helpful, the food is exceptional and the colonial architecture of the hotel makes it he perfect ambiance to relax and enjoy. This time we went with our 1 year and half daughter and we were pleasentaly surprise of the accomplodatuons the hotel had for her. We had a great time and can’t wait to come back!
Comment from Hotel Management
Dec 11, 2017 by Guest Experience Coordinator., Hotel Management
Dear Mrs. Ximena, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our gastronomy, history and architecture are mixed with the charm and warmth of our team who works with the heart. I will share your comments with our staff. I am sure that they will be happy to know that you enjoyed our services and our facilities. We appreciate your comments and we will be all very happy to welcome you again in your next visit to “La Heroica” Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely structure

Posted Nov 6, 2017
Wonderful ! Great location. Amazing hotel beautiful garden. Stunning views lovely pool & poolside options
Comment from Hotel Management
Nov 7, 2017 by Guest Experience Coordinator., Hotel Management
Dear Guest, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward your next visit to Cartagena. Sincerely, Nathalia Pedraza H
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Everything was great!

Posted Sep 18, 2017
Cons: Swimming Pool area should be monitored regularly, I have been there 3 times and there were empty chairs, however old towels were still there.
Clase A hotel, what ever you needed, you were able to get it, staff was extremely courteous. Very happy with all accommodations.
Comment from Hotel Management
Sep 19, 2017 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Mrs. Lucy, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your feedback and recommendations. We would be delighted to welcome you again. Thank you for your review and we look forward to your next visit to Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by Andres

Posted Sep 10, 2017 on Hotels
Comment from Hotel Management
Sep 15, 2017 by David Kianni, Hotel Management
Estimado Andres, Muchas gracias por su excelente puntuación. Espermos poder darle la bienvenida nuevamente en un futuro cercano. Cordial saludo, Ana María Solórzano B Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Decadent

Posted Aug 23, 2017 on Orbitz
Pros: Everything. The staff- whether by the pool, at the concierge desk, or at the hotel bar, were all so welcoming and helpful.
Location: Ask for the free tour of the history of the hotel!
I don't know how anyone would rate this anything but a 5. I have traveled all around the world, and have to say this is one of the nicest hotels that I have stayed in. One has to appreciate that you aren't going to find a Ritz Carlton in Cartagena, but this feels fairly close. The history of the hotel is fascinating- it used to be a convent over 400 years ago. There is an older part of the hotel and a newer, renovated part, but truthfully, other than the historic exteriors, there is no difference in the rooms. My friend and I stayed in the older part and our rooms were very modern- huge bathrooms and the most comfortable beds we have ever slept in! The pool is hidden away from the rest of the city and feels like your own private oasis. The staff is incredibly friendly and helpful and can assist with making reservations at restaurants, where to visit through out the day, etc. For anyone looking for a romantic getaway, a relaxing vacation, or a fun trip with family, I highly recommend this place!
Comment from Hotel Management
Aug 26, 2017 by Nathalia Pedraza H - Guest Experience Coordinator., Hotel Management
Dear Ashleigh, Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our gastronomy, history and architecture are mixed with the charm and warmth of our team who works with the heart. We appreciate your comments and we will be all very happy to welcome you again in your next visit to “La Heroica” Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel, great area

Posted Aug 14, 2017 on Orbitz
Perfect hotel to stay in Cartegena, central to almost everything, great restaurants all around and Edson the butler is amazingly kind and attentive. My room wasn't anything over the top, bathroom a bit small, but it had everything I needed and the bed was very comfortable. Venture out to eat, food is better around town. Nice pool to lay at and a decent enough gym to get the job done while on vaca.
Comment from Hotel Management
Aug 22, 2017 by Nathalia Pedraza Hernández Guest Experience Coordi, Hotel Management
Dear MJS, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Edson. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 11, 2017
Perfect combination of very old world charm mixed with comfortable ammenities. Great service and amazing location.
Comment from Hotel Management
Aug 12, 2017 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Jaime, Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Best regards, Nathalia Pedraza H Guest Experience Coordinator.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Romantic and Beautiful property

Posted Aug 2, 2017
First time at this hotel. Good experience and this beautiful property. The pool area is gorgeous but They need to work on their drinks. Great location, walking distance to restaurants and shops.
Comment from Hotel Management
Aug 2, 2017 by Ana Solorzano, Hotel Management
Bonjour O, Thank you for your kind comments about our property, it was a pleasure for us to welcome you and we will take into consideration your feedback in reference to our drinks. Hoping to welcome you back in the near future. King regards, Ana Solorzano Guest Relations Manager