Ratings based on 254 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely structure

Posted Nov 6, 2017
Wonderful ! Great location. Amazing hotel beautiful garden. Stunning views lovely pool & poolside options
Comment from Hotel Management
Nov 7, 2017 by Guest Experience Coordinator., Hotel Management
Dear Guest, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward your next visit to Cartagena. Sincerely, Nathalia Pedraza H
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Everything was great!

Posted Sep 18, 2017
Cons: Swimming Pool area should be monitored regularly, I have been there 3 times and there were empty chairs, however old towels were still there.
Clase A hotel, what ever you needed, you were able to get it, staff was extremely courteous. Very happy with all accommodations.
Comment from Hotel Management
Sep 19, 2017 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Mrs. Lucy, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your feedback and recommendations. We would be delighted to welcome you again. Thank you for your review and we look forward to your next visit to Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel, great area

Posted Aug 14, 2017 on Orbitz
Perfect hotel to stay in Cartegena, central to almost everything, great restaurants all around and Edson the butler is amazingly kind and attentive. My room wasn't anything over the top, bathroom a bit small, but it had everything I needed and the bed was very comfortable. Venture out to eat, food is better around town. Nice pool to lay at and a decent enough gym to get the job done while on vaca.
Comment from Hotel Management
Aug 22, 2017 by Nathalia Pedraza Hernández Guest Experience Coordi, Hotel Management
Dear MJS, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Edson. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 11, 2017
Perfect combination of very old world charm mixed with comfortable ammenities. Great service and amazing location.
Comment from Hotel Management
Aug 12, 2017 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Jaime, Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Best regards, Nathalia Pedraza H Guest Experience Coordinator.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Romantic and Beautiful property

Posted Aug 2, 2017
First time at this hotel. Good experience and this beautiful property. The pool area is gorgeous but They need to work on their drinks. Great location, walking distance to restaurants and shops.
Comment from Hotel Management
Aug 2, 2017 by Ana Solorzano, Hotel Management
Bonjour O, Thank you for your kind comments about our property, it was a pleasure for us to welcome you and we will take into consideration your feedback in reference to our drinks. Hoping to welcome you back in the near future. King regards, Ana Solorzano Guest Relations Manager
5 out of 5
by Jacob

Posted Jul 22, 2017 on Hotels
The people were wonderful! The history of the hotel is absolutely spectacular! What a great place to visit.
Comment from Hotel Management
Jul 25, 2017 by David Kianni, Hotel Management
dear Mr. Jacob, Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Best regards, Nathalia Pedraza H Guest Experience Coordinator.
4 out of 5
Recommended
for Families
by A verified traveler from Florida

Great property, service ok

Posted Jul 16, 2017
Pros: Location, rooms, courtyard .
Cons: Service.
Location: In front of the hotel are great restaurants and happening square with street performers at night.
Hotel is beautiful. Rooms are clean , have AC and are quiet. Service is ... questionable . Attention is paid to customers, however, when asked for check - we couldn't get one . After asking four different servers for check, it arrived. Breakfast buffet is ok, fruit disappear and no replacement. Omelets are extra(watch your check), as well as cappuccino, or extra fruit(that disappeared from buffet, only labels left and empty bowls). Service expects tips for everything and anything. I had to make my own lounge chair( I don't mind). You have to wait quite a while and ask over and over to get service by the pool. Hotel is great otherwise- decent gym, wonderful location, beautiful courtyard.
Comment from Hotel Management
Jul 23, 2017 by Nathalia Pedraza Hernández Guest Experience Coordi, Hotel Management
Dear Guest Jola, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I shared your opinion with the F&B Director to assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Ready to cone back

Posted Jul 12, 2017
Location: Could not be better
The hotel is great. The swiming pool is delightful. The staff at the reception/concierge/pools excellent. Very pleasant overall.
Comment from Hotel Management
Jul 12, 2017 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Mr. Carlos, Greetings from the magical Cartagena! Thank you very much for your great rating of our Hotel, we are glad to know that you had a memorable experience. Best regards, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
Recommended
for Everyone
by A verified traveler from Halfmoon NY

The staff is very attentive to your needs.

Posted Jul 6, 2017
The weather is always great. It does rain but while I was there it rained late in the day and quickly went away. The staff always helpful and great to talk to. The area loaded with history. The hotel has great food. The pool area is awesome. Not close to the beach but that was fine.
Comment from Hotel Management
Jul 10, 2017 by Nathalia Pedraza Hernández Guest Experience Coordi, Hotel Management
Dear Mike, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator
4 out of 5
by Alejandro

Hotel stay

Posted Jul 1, 2017 on Hotels
The over all staff was great! Checkin & front desk SUCK, only in my opinion. They're sticklers for knowing ALL guests per room. I'm a family of 4, & had to hide my 8 yr old son in order to fit him in my room. I understand that's the rules, however exceptions can be made: specially when we were part of a large wedding group w over 10 rooms booked.
Comment from Hotel Management
Jul 10, 2017 by David Kianni, Hotel Management
Dear Mr. Alejandro, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, we inform you that the only accommodation propose is make feel our guest very comfortable in the rooms due to the space in the type of room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator