Ratings based on 239 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 11, 2017
Perfect combination of very old world charm mixed with comfortable ammenities. Great service and amazing location.
Comment from Hotel Management
Aug 12, 2017 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Jaime, Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Best regards, Nathalia Pedraza H Guest Experience Coordinator.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Romantic and Beautiful property

Posted Aug 2, 2017
First time at this hotel. Good experience and this beautiful property. The pool area is gorgeous but They need to work on their drinks. Great location, walking distance to restaurants and shops.
Comment from Hotel Management
Aug 2, 2017 by Ana Solorzano, Hotel Management
Bonjour O, Thank you for your kind comments about our property, it was a pleasure for us to welcome you and we will take into consideration your feedback in reference to our drinks. Hoping to welcome you back in the near future. King regards, Ana Solorzano Guest Relations Manager
4 out of 5
Recommended
for Families
by A verified traveler from Florida

Great property, service ok

Posted Jul 16, 2017
Pros: Location, rooms, courtyard .
Cons: Service.
Location: In front of the hotel are great restaurants and happening square with street performers at night.
Hotel is beautiful. Rooms are clean , have AC and are quiet. Service is ... questionable . Attention is paid to customers, however, when asked for check - we couldn't get one . After asking four different servers for check, it arrived. Breakfast buffet is ok, fruit disappear and no replacement. Omelets are extra(watch your check), as well as cappuccino, or extra fruit(that disappeared from buffet, only labels left and empty bowls). Service expects tips for everything and anything. I had to make my own lounge chair( I don't mind). You have to wait quite a while and ask over and over to get service by the pool. Hotel is great otherwise- decent gym, wonderful location, beautiful courtyard.
Comment from Hotel Management
Jul 23, 2017 by Nathalia Pedraza Hernández Guest Experience Coordi, Hotel Management
Dear Guest Jola, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I shared your opinion with the F&B Director to assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Bogota

Ready to cone back

Posted Jul 12, 2017
Location: Could not be better
The hotel is great. The swiming pool is delightful. The staff at the reception/concierge/pools excellent. Very pleasant overall.
Comment from Hotel Management
Jul 12, 2017 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear Mr. Carlos, Greetings from the magical Cartagena! Thank you very much for your great rating of our Hotel, we are glad to know that you had a memorable experience. Best regards, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
Recommended
for Everyone
by A verified traveler from Halfmoon NY

The staff is very attentive to your needs.

Posted Jul 6, 2017
The weather is always great. It does rain but while I was there it rained late in the day and quickly went away. The staff always helpful and great to talk to. The area loaded with history. The hotel has great food. The pool area is awesome. Not close to the beach but that was fine.
Comment from Hotel Management
Jul 10, 2017 by Nathalia Pedraza Hernández Guest Experience Coordi, Hotel Management
Dear Mike, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Great hotel excellent service!!!!

Posted May 21, 2017
We came here for our honeymoon. I would highly recommend this hotel for foreigners. Staff speaks English and everybody is very helpful. I could not find a flaw. Facilities top tier. The spa experience was phenomenal. Easy to book and well worth it. We even left a few things by accident at the pool and restaurant and the staff spent time looking for the items and recovered everything! They help you get around the walled city via cab or directions for walking. This hotel is 5 stars indeed. We hope to visit again soon!
Comment from Hotel Management
May 21, 2017 by Nathalia Pedraza H - Guest Experience Coordinator., Hotel Management
Dear Samit, We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. We would like to thank you for choosing our hotel to celebrate such a special occasion as your honey moon. We are delighted that you enjoyed it and that it was wonderful. It is a real pleasure for us to receive comments like yours and we will be more than happy to welcome you again in the near future and to celebrate a lot more special occasions for you. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Excellent place in a great location

Posted May 11, 2017
This hotel is beautiful, in a great part of town. Very clean,outsransing service,, awesome pool and rocking bar with live music. Highly recommend!
Comment from Hotel Management
May 16, 2017 by Nathalia Pedraza H - Guest Experience Coordinator, Hotel Management
Dear Sue, We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. Thank you for taking the time to review our historical monument and services. We hope you to return very soon. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by Tracy

Perfection!

Posted May 4, 2017 on Hotels
I'll say it over and over again - this is by far the best hotel to stay in Cartagena. It is perfect situated, the hotel used to be a nun's covenent and the space is beautiful, the pool is spectatuclar and the food at the various restaurants and bars on site are delicious. The hotel has a beautiful view of the walls. I'll always come back and stay here!
Comment from Hotel Management
May 6, 2017 by David Kianni, Hotel Management
Dear Tracy, Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our gastronomy, history and architecture are mixed with the charm and warmth of our team who works with the heart. We appreciate your comments and we will be all very happy to welcome you again in your next visit to “La Heroica” Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
5 out of 5
by A verified traveler

beautiful hotel!!

Posted Apr 24, 2017 on Hotels
we loved everything about our stay in Cartegena!! hotel, location, food, service and pool all fantastic!!!
Comment from Hotel Management
Apr 26, 2017 by David Kianni, Hotel Management
Dear Guest, Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Thank you for choosing us for your stay in Cartagena and we hope you to come back soon. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, MN

Enjoyed our stay here

Posted Feb 27, 2017
My husband and I only stayed here one night as we arrived in Cartagena one day earlier than planned. It is a really beautiful hotel with a friendly staff. If you're looking for a resort feeling this is a good hotel to stay at. The pool is really large in comparison to the other Cartagena hotels. This is a very family friendly hotel. Great location in the city.
Comment from Hotel Management
Feb 28, 2017 by Nathalia Pedraza H Guest Experience Coordinator., Hotel Management
Dear GGP, Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.