Lobby

Reviews of Baymont by Wyndham Kennesaw

2.5 out of 5
Baymont by Wyndham Kennesaw
3192 Barrett Lakes Blvd, Kennesaw, GA

Reviews

7.6

Good

Rating 10 - Excellent. 296 out of 1004 reviews" "
Rating 8 - Good. 359 out of 1004 reviews" "
Rating 6 - Okay. 187 out of 1004 reviews" "
Rating 4 - Poor. 95 out of 1004 reviews" "
Rating 2 - Terrible. 67 out of 1004 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants and LSU very close. Hotel was dated and dirty. Very disappointing.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 21, 2024
Hi Janice,We appreciate your feedback and regret to hear about your disappointment. Our location near great restaurants and LSU indeed offers convenient access to local attractions. Regarding your concerns about the hotel's condition, we take cleanliness seriously and regularly maintain our facilities to ensure a comfortable stay for all guests. We'll investigate the areas you mentioned to address any issues promptly. Thank you for bringing this to our attention.

6/10 Okay

stuart

Local and reasonable in price
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello stuart,We appreciate your feedback and are glad you found our hotel to be a good value. Should you have any other comments or concerns, please don't hesitate to reach out to our management team directly.

8/10 Good

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Mayra,We are thrilled to hear you had a positive experience during your stay with us. We hope to welcome you back soon for another enjoyable stay!

4/10 Poor

Leslie

Liked: Staff & service
Disliked: Property conditions & facilities
In need of repair, cleaning and better noise control.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 16, 2024
Hi Leslie,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Ensuring our guests' comfort is our top priority, and we are committed to addressing maintenance and cleanliness issues promptly. We continuously strive to maintain a peaceful environment for all our guests and will look into ways to enhance noise control measures. Thank you for bringing these concerns to our attention; we will work diligently to make necessary improvements.

10/10 Excellent

Karrie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant Stay & Friendly Staff
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 16, 2024
Hi Karrie,We're thrilled to hear you had a pleasant stay and found our staff friendly! Our team takes great pride in providing exceptional service to all our guests. It's wonderful to know that our efforts made your experience enjoyable. Your kind words motivate us to continue delivering top-notch hospitality. We look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 13, 2024
Hi Leonard,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Paige

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom was not clean. Bed sheets were dirty.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi Paige,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining high standards of cleanliness is paramount to us, and we regret that your expectations were not met. Rest assured, we have addressed your concerns with our housekeeping team to ensure such lapses are rectified promptly. Your feedback is invaluable in helping us improve our services for future guests. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that we strive to deliver.

6/10 Okay

Desmond

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Property was not the cleanest. Towels were dingy as well.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 8, 2024
Hi Desmond,We sincerely apologize for any inconvenience caused during your stay. Our housekeeping team prioritizes cleanliness and we regret that we fell short of your expectations. We continuously strive to maintain impeccable standards throughout our property, including our linens. Your feedback is invaluable to us, and we will address these concerns internally to ensure a more enjoyable experience for all our guests in the future.

4/10 Poor

Jenifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom shower surround not well cleaned with soap scum on shelves and used wash rag still hanging on rod. Otherwise room was satisfactory.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 3, 2024
Hi Jenifer,We appreciate your feedback regarding your recent stay with us. While we're glad to hear that the rest of your room met your expectations, we apologize for any oversight regarding the cleanliness of the bathroom. Our housekeeping team strives to maintain high standards of cleanliness, and we will address this issue promptly to ensure it doesn't happen again. Your input helps us improve, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

4/10 Poor

Chris

Traveled with family
Disliked: Cleanliness
The tub and bed had hairs in it. There was a “furnace” door that could not close IN OUR ROOM. We were offered another room but it wasn’t any better. Front room TV remote didn’t work. It was only a one night stay but things need to be addressed.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 31, 2024
Hi Chris,We sincerely apologize for the inconvenience you experienced during your stay with us. Cleanliness and maintenance are top priorities, and we regret that we fell short of your expectations in these areas. Our team is dedicated to resolving issues promptly, and while we understand your frustration with the offered room, please know that we continuously strive to improve our accommodations. Your feedback is invaluable to us, and we will take immediate steps to address the concerns you've raised.

2/10 Terrible

Ray

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property under construction Online pictures not what you actually got Poor choices for breakfast not as displayed
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 31, 2024
Hi Ray,We sincerely apologize for any inconvenience caused by the ongoing construction at our property. While we understand it may disrupt the ambiance, we strive to minimize its impact on our guests' experience. Regarding the breakfast options, we regret that they did not meet your expectations. We constantly aim to improve and appreciate your feedback to ensure a more satisfying stay for all future guests.

8/10 Good

Dean, Des Moines

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Caretaker checking us in was great
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 31, 2024
Hi Dean,We're thrilled to hear that you had a positive experience with our staff during check-in! Providing exceptional service is a top priority for us, and we're glad to see that reflected in your feedback. Our team works hard to ensure a smooth and welcoming arrival for all our guests, and it's rewarding to know that their efforts were appreciated. We hope the rest of your stay was equally enjoyable, and we look forward to welcoming you back in the future.

2/10 Terrible

Craig

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathtub was not clean, towels were old and disgusting, holes in walls doors
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 27, 2024
Hi Craig,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness and comfort for our guests is a top priority, and we regret that your expectations were not met in this instance. We will address the issues you've mentioned with our housekeeping and maintenance teams to ensure such lapses do not recur. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.

4/10 Poor

Tammy

Disliked: Cleanliness, property conditions & facilities
This property is nasty and no elevator
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Tammy,We're sorry to hear that you had a less than satisfactory experience during your stay. While we understand your disappointment with the lack of an elevator, please note that our property states this in its descriptions to manage guest expectations. As for cleanliness, we take the utmost care to maintain high standards of hygiene throughout our premises and would appreciate any specific feedback you can provide to address any shortcomings you encountered. Your feedback is invaluable to us as we continually strive to improve our guests' experiences.

4/10 Poor

Maurice

Traveled with family
Disliked: Amenities, property conditions & facilities
Roaches and dirty towels left in the room from prior guest. Breakfast was old and awful.😞
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Maurice,We're genuinely sorry to hear about your disappointing experience during your recent stay. Maintaining cleanliness and comfort for our guests is a top priority, and we regret that we fell short of your expectations in this instance. Rest assured, we take such feedback seriously and are addressing these concerns with our housekeeping and kitchen teams to ensure that our standards are consistently upheld. Your feedback helps us to continually improve, and we hope for the opportunity to better serve you in the future.

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room was dirty. Previous guest's soap was still in the shower, along with their hair. Bathroom was dirty. Hot water only worked for a minute then turned ice cold, so my family was not able to shower. Lots of hair in the bathroom and the beach hallway/stairway was filthy.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 24, 2024
Hi Adam,We're truly sorry to hear about your disappointing experience during your recent stay. Maintaining pristine cleanliness is a top priority for us, and we deeply regret that we fell short of your expectations. Rest assured, we're investigating these issues internally to ensure they are promptly addressed and remedied. Your feedback is invaluable in helping us uphold the high standards we strive for.

10/10 Excellent

terry

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi Terry,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Andy

Disliked: Property conditions & facilities
Good place for the price.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 19, 2024
Hi Andy,We're thrilled to hear that you found our hotel to be a good value for your stay. Providing excellent value for our guests is a top priority for us, and we're pleased that you felt you received a fair deal. Our team works diligently to maintain competitive pricing without compromising on quality, ensuring that our guests have a comfortable and enjoyable experience without breaking the bank. Your feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

ARLENE

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised with this property. My stay was delightful and quiet.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello ARLENE,We are pleased to hear that you enjoyed your stay with us. Providing a peaceful and pleasant experience is our top priority for all guests. Thank you for choosing our hotel and we hope to welcome you back soon.

4/10 Poor

Mohit

Business traveler
Disliked: Amenities, property conditions & facilities
Decent location but very noisy in the morning and a bit dirty.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 13, 2024
Hi Mohit,We sincerely appreciate your feedback regarding your recent stay with us. While we're pleased to hear that our location met your expectations, we apologize for any inconvenience caused by noise disturbances in the morning. Rest assured, we are continually striving to minimize such disturbances to ensure a peaceful environment for all our guests. Additionally, we take cleanliness very seriously, and we'll be addressing your concerns promptly to uphold our high standards. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Mark

Traveled with family
Disliked: Amenities, property conditions & facilities
The property had been under renovations. The lobby at checkin had piles of supplies we walked around. The breakfast was a joke. They had run out of coffee and cups and staff wasnt concerned.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 11, 2024
Hi Mark,We apologize for any inconvenience caused by the renovations during your stay. Renovations are essential for maintaining our high standards, and while we strive to minimize disruption, some inconveniences may occur. Regarding the breakfast experience, we regret to hear about the shortage of coffee and cups; rest assured, we will address this with our staff to ensure better preparation in the future. We appreciate your feedback and hope to welcome you back for an improved experience.

8/10 Good

charles

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 31, 2024
Hi Charles,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Poor

Bridget

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways needed to be vacuumed. At 8am no coffee in breakfast area, 6pm we were headed to an event and walked by a room and heard a female screaming and a child with a petrified cry, notified front desk/possible owner and he asked what we wanted him to do..... really?? My husband said call the police - he said let me see whos on the room. Then at 1040am day of check out we are packing up and house keeping comes into room unannounced. If we had planned to stay more than 1 night we would have checked out upon arrival!
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 12, 2024
Hi Bridget,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We take cleanliness and guest satisfaction seriously, and we will address the issues you've mentioned with our housekeeping team to ensure our standards are consistently met. Regarding the incident you witnessed, please be assured that we take matters of guest safety and security very seriously and will investigate the situation thoroughly. We regret any miscommunication or discomfort caused and will take steps to prevent such incidents from occurring in the future. Thank you for bringing these concerns to our attention.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 11, 2024
Hi James,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and a positive note about our location, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Paul, New Salisbury

Liked: Staff & service
Disliked: Cleanliness
The room’s floor was sticky and needed to be cleaned. Otherwise I was satisfied with the room and facilities for the price that I paid.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Paul,Thank you for sharing your feedback with us. We are glad to hear that you found the room and facilities satisfactory overall. We apologize for any inconvenience caused by the cleanliness issue and will address this with our housekeeping team for future improvements. Your comments help us enhance our guest experience.

8/10 Good

Glenn

Liked: Staff & service
Was fine
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Glenn,We appreciate you sharing your experience and hope to welcome you back for an even better stay in the future.

4/10 Poor

Robert

Traveled with family
Disliked: Property conditions & facilities
As a handicap person this hotel had a second floor, and no elevator had to get clerk to change rooms to first floor room on the first floor was terrible. It looked like somebody just moved the furniture out no place to sit down no table and chairs one desk chair that was broken and you had to sit on the floor to sit in it. It was so low same thing in the bathroom toilet was so low so the hotel needed a few things to be desired. If I would was asked to stay there again, I would say no. Also the continental breakfast was not very good
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 27, 2024
Hi Robert,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our hotel strives to accommodate all guests' needs to the best of our ability. While we regret the challenges you encountered with room allocation and the amenities provided, such as the furniture and breakfast offerings, we assure you that your concerns will be shared with our team for further improvement. We value your patronage and hope to have the opportunity to better serve you in the future.

8/10 Good

Siddique

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Very easy check-in.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 22, 2024
Hi Siddique,We're delighted to hear that you enjoyed a peaceful stay with us and that your check-in experience was smooth. Providing a serene environment for our guests is a top priority, and we're thrilled that we met your expectations in this regard. Our team works diligently to ensure a hassle-free check-in process, allowing you to begin your stay with ease. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future.

8/10 Good

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and a great breakfast selection. We will stay here again in the future when passing through the area.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 18, 2024
Hi Jonathan,We're thrilled to hear that you had a positive experience with our friendly staff and enjoyed our delicious breakfast offerings during your recent stay. It's wonderful to know that you're considering staying with us again in the future when passing through the area. We take pride in providing exceptional service and amenities to all our guests, and we look forward to welcoming you back whenever your travels bring you back our way. Thank you for choosing to stay with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 11, 2024
Hi James,We're thrilled to hear that you enjoyed our breakfast offerings during your stay! Our team takes great pride in providing a delicious and satisfying start to our guests' days. From freshly prepared dishes to a variety of options catering to different tastes, we strive to ensure that every guest's morning is off to a fantastic start. Your positive feedback is truly appreciated and serves as encouragement for us to maintain and even exceed the high standards we set for ourselves. We look forward to welcoming you back for another delightful stay in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I don't like is that when I come back to room before check out time...my keycard won't work
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 7, 2024
Hi James,We're thrilled to hear that you had such a positive experience during your stay, and we sincerely appreciate your perfect score! Regarding the issue with your keycard, we apologize for the inconvenience you experienced. Our team works diligently to ensure seamless access to rooms, but occasional technical glitches may occur. We appreciate your patience and understanding as we strive to promptly resolve any issues that arise. Rest assured, we'll take your feedback into account to improve our services for future guests.

4/10 Poor

Sharon Lynn

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
FEMALES BEWARE my daughter was approached by a male escort while going to our car. While our room was clean the hall carpet looked like it had not been vaccuumed in a month. I was very glan we had lvp flooring. Breakfast was very basic; not hot foods other than waffles.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 31, 2024
Hi Sharon Lynn,We sincerely appreciate your feedback and would like to express our concern regarding the incident your daughter experienced. The safety and well-being of our guests are of utmost importance to us, and we are actively investigating the matter to ensure a secure environment for everyone. Regarding the cleanliness concerns you raised, we apologize for any inconvenience and assure you that we are addressing the issue with our housekeeping team. Additionally, we appreciate your feedback on the breakfast offerings and will take it into consideration for future improvements. We value your input as it helps us enhance our services for a better overall guest experience.

8/10 Good

Robert, Macon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 25, 2024
Hi Robert,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean and quiet room. friendly staff
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 23, 2024
Hi Scott,We appreciate your positive feedback regarding the cleanliness and tranquility of our rooms, as well as the friendliness of our staff. It is always our priority to ensure a comfortable and enjoyable stay for our guests. We take pride in maintaining high standards of cleanliness throughout our premises to create a serene environment. Our dedicated staff members are committed to providing exceptional service, and we are delighted to hear that their efforts contributed to your positive experience. Thank you for choosing our hotel, and we look forward to welcoming you again in the future.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Jan 23, 2024
Hi Judy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and easy check in. Looks like some renovations occured recently, nice improvement. Beds are comfy and the hvac system works great. Would stay here again!
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Kathryn,We sincerely appreciate your positive feedback and are delighted to hear that you found our rooms clean and the check-in process seamless. Our commitment to maintaining a comfortable environment is reflected in recent renovations that have enhanced the overall experience. We're pleased that you enjoyed the improved amenities, including the cozy beds and efficient HVAC system. It would be our pleasure to welcome you back, and we look forward to hosting you again in the future.

8/10 Good

Merilee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel
Overall decent. Hotel is older so when someone in a neighboring room flushed the toilet my shower water got ice cold for about 15 seconds. Milk in the breakfast area was spoiled the 2nd day of our stay. There are no elevators which I should've found out ahead of time. Staff was friendly & helpful.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello Merilee,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience you experienced with the water temperature and the milk in the breakfast area. We strive to provide a comfortable stay for our guests and appreciate your understanding regarding the age of our hotel and the lack of elevators.

6/10 Okay

Madison

Traveled with family
Liked: Staff & service
The free breakfast wasn’t very cute. There was about five things and the milk was spoiled
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 16, 2024
Hi Madison,We appreciate the feedback regarding your experience with our complimentary breakfast. We sincerely apologize for any inconvenience caused by the limited selection during your stay. Our team continuously strives to enhance the quality of our offerings, and we regret that it did not meet your expectations. Rest assured, we have shared your comments with our kitchen staff to address these concerns and ensure a more satisfying experience for future guests. Your insights are invaluable in our commitment to providing an improved and enjoyable stay for all.

2/10 Terrible

Brandon

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 16, 2024
Hi Brandon,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Philip

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 14, 2024
Hi Philip,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Tiara,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had such a positive experience with us. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello James,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice..helpful staff
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 10, 2024
Hi James,We appreciate your positive feedback regarding our hotel's staff. We take pride in our commitment to providing excellent service, and it's gratifying to hear that our team's helpfulness left a positive impression on you. Our staff members are dedicated to ensuring a pleasant stay for all guests, and we're delighted to see that their efforts were recognized. Your kind words motivate us to maintain the high standards we strive for in delivering a comfortable and enjoyable experience for all our guests.

2/10 Terrible

Melissa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are under construction and it was very difficult to rest and sleep. No refunds
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Melissa, We apologize for any inconvenience caused due to the ongoing construction. We understand the importance of a comfortable stay and are continuously working to improve our facilities. We appreciate your feedback and will take it into consideration for future renovations. For any further concerns, please contact our management directly.

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello William, We appreciate you taking the time to rate our hotel. We apologize if your experience did not meet your expectations. We encourage you to reach out to our hotel directly to share any specific feedback you may have so that we can address any issues that occurred during your stay.

10/10 Excellent

Tuwaun

Liked: Amenities
Staff was pleasant
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Tuwuan,We appreciate your positive feedback regarding our staff's pleasant demeanor. Our team is dedicated to providing exceptional service, and it's heartening to hear that their efforts have contributed to a positive experience for you. We strive to maintain a welcoming atmosphere, and your acknowledgment reinforces our commitment to ensuring guests feel comfortable and well-assisted during their stay. Thank you for taking the time to share your thoughts, and we look forward to welcoming you back in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
I've stayed here twice and both times the lady at the front desk made pretty rude comments about how she hates the state where I live. Everybody else has been professional and helpful. The hot water in the shower is essentially non-existent, so ve ready for cold showers.
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hello,We sincerely appreciate your feedback and apologize for any discomfort caused during your stay. Our team values professionalism, and we regret any unintended comments made by our staff. Rest assured, we will address this matter internally to ensure a more positive experience for future guests. Regarding the hot water issue, we apologize for the inconvenience and will promptly investigate and address the matter to uphold our commitment to guest satisfaction.

8/10 Good

Daniel

Traveled with family
Liked: Room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Daniel,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

4/10 Poor

Selam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Manager on Feb 10, 2024
Hello Selam,We appreciate you choosing our hotel for your stay. We apologize if your experience did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback, as we are always looking for ways to improve. We hope to have the opportunity to welcome you again in the future.

8/10 Good

Michael, Nashville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent comfortable room for an over night stay
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Michael,Thank you for choosing our hotel for your overnight stay. We're glad to hear that you found our room comfortable during your visit. We hope to welcome you back in the future for another pleasant stay.