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Reviews of Quality Inn & Suites Canton, GA

2.5 out of 5
Quality Inn & Suites Canton, GA
138 Keith Drive, Exit 20 off I-575, Canton, GA

Reviews

7.0

Good

Rating 10 - Excellent. 75 out of 282 reviews" "
Rating 8 - Good. 78 out of 282 reviews" "
Rating 6 - Okay. 61 out of 282 reviews" "
Rating 4 - Poor. 35 out of 282 reviews" "
Rating 2 - Terrible. 33 out of 282 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place and I felt safe. The rooms very spacious and clean.
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Thank you for your review.we are so glad you enjoyed your stay with us.

10/10 Excellent

Lloni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 8, 2024
Thank you so much for the review.we are glad you enjoyed your stay..

10/10 Excellent

Cristal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Mar 25, 2024
Thank you for the review. We are so glad you enjoy your stay.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had great breakfast!
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Thank you for the review. We are so glad you enjoy your stay.

6/10 Okay

Daniel

Traveled with family
Disliked: Staff & service
Lobby smelled bad. The clerk did not speak English, she told me I owed a $1,000 deposit. She asked another man to help her with the deposit m it took about 15-20 minutes to check in. Breakfast was biscuits and gravy. The biscuits were tiny and hard as a rock.
Stayed 1 night in Mar 2024
Response from GM on Mar 7, 2024
Thank you very much for taking you time to share your review of your recent stay at our hotel. We would like to express our apologies that you had a negative experience in our hotel.we do authorize 100 deposit for any incidental but goes back to your account after Checkout.We hope that your next stay with us will be pleasant and hope to welcome you back.

6/10 Okay

Susan

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Thank you, for staying us we appreciate your review. We are sorry for any inconvenience you had with us We hope that your next stay with us will be pleasant and hope to welcome you back.

10/10 Excellent

janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very pleasant
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for the review.We are so glad you enjoy your stay.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The man who checked me in was very sweet and helpful
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
we are so glad you enjoyed you stay with us. We hope to be welcoming you Again.

6/10 Okay

KEVIN

Traveled with family
Liked: Staff & service
Tell tell sign required deposit , rooms are not soundproof.Staff were nice and communicated well.
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Thank you so much for taking your time to review. We apologize for the inconvenience about our rooms and the deposit. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

4/10 Poor

Robert

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Had a issue with the room next to me when they had 8 guest partying, the issue waa they where extremely lound along with loud music went to the front to change rooms, the lady said they couldn't do it because I'd be taking money out of there pockets I was in a king room they only hand a double which is far less then the room i was in needless to say they refused to switch and "Pretend" to call the room next to me, most of the staff are ignorant and refuse to help especially the male that was at the front desk.
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Thank you very much for taking you time to share your review of your recent stay at our hotel. We would like to express our apologies that you had a negative experience in our hotel. we have taken your feedback on board, and we will strive to make improvements accordingly. we hope your next stay with us will be pleasant and looking forward to welcoming you back again.

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 24, 2024
Thank you, for staying us we appreciate your review.we are sorry for any inconvenience you had with us We hope that your next stay with us will be pleasant and hope to welcome you back.

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness
The jets in the tub didn't work. But , otherwise it was pleasant
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

4/10 Poor

Mike

Liked: Staff & service
Disliked: Amenities
One bed wasn't made. Looked like someone had just slept there. Toilet and sink were dirty.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

8/10 Good

Carlos

Stayed 1 night in Dec 2023
Response from GM on Jan 22, 2024
we are so glad you enjoyed you stay with us. We hope to be welcoming you Again.

4/10 Poor

karen

Stayed 1 night in Dec 2023
Response from GM on Jan 31, 2024
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. will be using you feedback to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

10/10 Excellent

Louis K. and Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you, for staying us we appreciate your review.

10/10 Excellent

Shawn

Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you, for staying us we appreciate your review.

2/10 Terrible

Josh

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude not welcoming attitudes noises all night even though the suite was advertised as sound proof unpleasant stay
Stayed 1 night in Dec 2023
Response from GM on Dec 13, 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Hotel is alright…
This hotel only has two floors and there isn’t an elevator to take your luggage. It’s definitely an inconvenience not being able to safely or securely have a way onto the second floor without walking up the stairs. There should’ve given an option to take elevator or stairs.
Stayed 2 nights in Dec 2023
Response from GM on Dec 13, 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

2/10 Terrible

Gregory

Stayed 1 night in Dec 2023
Response from GM on Jan 3, 2024
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2023
Response from GM on Dec 13, 2023
Thank you, for staying us we appreciate your review.

4/10 Poor

brian

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
ventilation system in room, no heat when the outside temperature was very cold.
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Not satisfied
(Room number 116) The bathroom was dirty. Show was dirty with someone else’s hair and a dirty dark ring like it had not been washed/ cleaned. And the floor in the whole room hadn’t been swept and the air conditioning didn’t cool the room off. RM 114 the door was hard to open. And I got charged for an extra room, when I only booked two rooms, they charged me for three and claim they can’t find it but the third charge is on my bank statement
Stayed 1 night in Nov 2023
Response from GM on Nov 28, 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

10/10 Excellent

Todd

Liked: Amenities
Very enjoyable stayP
Stayed 1 night in Nov 2023
Response from Gm on Nov 22, 2023
Thank you, for staying us we appreciate your review.

8/10 Good

Rahsaan

Stayed 2 nights in Nov 2023
Response from GM on Dec 13, 2023
Thank you, for staying us we appreciate your review.

2/10 Terrible

Deborah

Your app screwedup my booking. I had to callin and get the date i wanted.
Stayed 1 night in Nov 2023
Response from GM on Nov 8, 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

10/10 Excellent

Cidney

Stayed 1 night in Oct 2023
Response from GM on Nov 28, 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back.

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Flooring in rooms are laminate, but was was very clean/new. Pillows were terrible, and small, but I may be turning into one of those that will travel with my own pillow, so might be fine for others. It's a 2 level building, and only stairs are available, no elevator, keep in mind if you have a lot of luggage. Overall the facility is clean, in good/very good condition, and reasonably priced.
Stayed 2 nights in Oct 2023
Response from GM on Nov 8, 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve accordingly. We hope that your next stay with us will be pleasant and hope to welcome you back

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 2, 2023
Thank you, for staying us we appreciate your review.

6/10 Okay

Octavian

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Pool was closed, and the room smelled musky.
Stayed 1 night in Sep 2023
Response from gm on Sep 20, 2023
Thank you for taking you time to share you review of your recent stay at our hotel were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve our facilities. We hope that your next stay with us will be pleasant and hope to welcome you back.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from GM on Sep 12, 2023
Thank you, for staying us we appreciate your review.

8/10 Good

Mary

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have a slight pet smell but that us to be expected in a pet friendly hotel.
Stayed 2 nights in Aug 2023
Response from GM on Aug 21, 2023
Thank you so much for taking your time to review. were very sorry for the inconvenience you had with us. We have addressed this to our team and will be working to improve our facilities. We hope that your next stay with us will be pleasant and hope to welcome you back.

6/10 Okay

Kathryn

Traveled with family
Stayed 4 nights in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 3 nights in Jul 2023
Response from GM on Jul 10, 2023
Thanks for staying with us, we appreciate your review!

10/10 Excellent

Lilian

Stayed 3 nights in Jun 2023
Response from GM on Jul 5, 2023
thankyou Lilian for your feedback.

2/10 Terrible

William

Liked: Staff & service
Disliked: Property conditions & facilities
No elevator Broken ice machine
Stayed 1 night in Jun 2023
Response from GM on Jun 28, 2023
Dear William, thank you very much for taking you time to share your review of your recent stay at our hotel. We would like to express our apologies that you had a negative experience in our hotel. I greatly appreciate your comments about the hotel. we have taken your feedback on board, and we will strive to make improvements accordingly. we hope your next stay with us will be pleasant and looking forward to welcoming you back again.

10/10 Excellent

Chondra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had some noisy neighbors (loud music, loud talking, etc.) but I do understand that is hard to control. Overall, we enjoyed our stay. Thank you!
Stayed 1 night in Jun 2023
Response from GM on Jun 28, 2023
Dear Chondra, thank you very much for taking you time to share your review of your recent stay at our hotel we are so glad you enjoyed you stay with us. We hope to be welcoming you Again.

4/10 Poor

Michael

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We checked in around 6pm. We booked a king bed and pull out couch room for 4 people. The pull out couch was broken and the mattress fell through to the floor at the foot of the bed. The microwave did not work in the room. When I walked to the desk to report the broken pull out and to ask for sheets, blanket and pillow for the pull out bed, I was given one fitted sheet and nothing more. When I asked for a blanket and pillow, I was told there were none in the entire hotel available. I explained that we would be leaving for a few hours and asked if there could be any ready for when we returned so that we would have a pillow and blanket for our kids. I was informed that housekeeping went home at 4pm and there was nothing she could do. She just looked at me and offered no alternatives. I decided not to bother with asking for towels since the room for 4 people was only stocked with 2 towels and washcloths. The hot breakfast was very lacking as well. The biscuits were hard as rocks and the muffins were soggy in their plastic like they had been frozen then thawed. When items ran out (sausage, biscuits, milk, etc.), they were not replaced timely.
Stayed 2 nights in Jun 2023
Response from General Manager. on Jun 22, 2023
Dear Michael,Thank you very much for taking you time to share your review of your recent stay at our hotel.we would like to express our apologies that you had a negative experience in our hotel. I greatly appreciate your comments about aspects of the room that need updating. we have taken your feedback on board, and we will strive to make improvements accordingly. we hope your next stay with us will be pleasant and looking forward to welcoming you back again.

4/10 Poor

Nancy

Traveled with partner
Liked: Cleanliness
The room was ok . You could hear the people next door up until 11:30 part of the time it would sound like they were in the room with you . The bathroom needs to be upgraded no place for my husband to put his shaving stuff.
Stayed 1 night in Jun 2023
Response from manger on Jun 22, 2023
Dear, Nancy Thank you for taking you time to share you review of your recent stay at our hotel were very sorry for the inconvenience you had with us.We have addressed this to our team and will be. working to improve our facilities. We hope that your next stay with us will be pleasant and hope to welcome you back.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Could’ve been better
It was ok the young man at the front desk was rude not welcoming nor friendly and was walking around barefoot..the two young ladies were very helpful air condition wasn’t working consistently ..and it was a drug overdose reported as I was checking out..
Stayed 4 nights in Jun 2023
Response from Manager on Jun 22, 2023
Dear guest Thank you for taking your time to share your review with us.we are sorry that you had a negative experience in our hotel.we have addressed this straight to our team to ensure that this incident is not repeated again. We hope your next stay with us will be pleasant and looking to welcoming you back.

2/10 Terrible

Kaelan

Stayed 1 night in May 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Not the best
Older hotel. The main way to get to the second floor is by stairs. I never saw a elevator to use. This makes it hard for people with disabilities. The room appeared clean upon arrival but after checking up some spiked water of the floor I quickly learned otherwise when the white towels turned very dirty. One of the main reason we booked this hotel is because they had a pool which wasn't even open for memorial day weekend. Plus the size of the pool was ridiculously small. Also upon arrival of the hotel we found out that we needed to have a $100 deposit paid on top of the cost for the hotel stay. This information would've been very useful beforehand.
Stayed 2 nights in May 2023

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not Returning
When we asked for fresh towels it was an issue each time. It should not be a problem to get a clean towel to dry off with when requested. Then we came back to our room the last night and the room had been cleaned when we clearly had the Do Not Service Room sign on the door. The male working each night was not friendly and did not provide the customer service you would expect or that we have had when staying here before. We will NOT ever stay here again. We had recommended this place to others who stayed here and they will not be staying here again either after hearing about our experience. So, not only did you lose one customer, you lost several due to the lack of service to those staying with you.
Stayed 4 nights in May 2023

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Very clean and nice hotel for the price. No complaints.
Stayed 1 night in Apr 2023
Response from manager on May 25, 2023
hello thank you so much for telling us about your stay with us. I hope to see you again soon

10/10 Excellent

Jenny

Stayed 3 nights in Apr 2023
Response from manager on May 25, 2023
Thank you so much

8/10 Good

Judy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from manager on May 25, 2023
thank you so much for leaving a review. Hope to see you again

8/10 Good

Larry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not have elevators.
Stayed 1 night in Mar 2023
Response from manager on May 25, 2023
We apologize for not having an elevators. Please test assure i will take this concern and use it to provide better service. Once again thank you

2/10 Terrible

Megan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

Lee

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was clean and check in was quick. But the desk clerk was rude and unfriendly. Witnessed him rude to other people as well. Also witnessed him get physically pushy with a woman who was trying to get coffee out of machine late at night.
Stayed 1 night in Feb 2023