THE STAFF WAS VERY COURTEOUS AND HOTEL WAS VERY CLEAN. WE HAVE FAMILY WITH DISABILITIES AND WERE UNAWARE THERE WAS NO ELEVATOR AND WE WERE ON THE 3RD FLOOR. BREAKFAST ROOM IS VERY SMALL AND WAS CROWDED DUE TO HEAVY BOOKING FOR GRADUATIONS AT LOCAL COLLEGES. ROOM WAS BASIC BUT VERY CLEAN.
Comment from Hotel Management
Jul 23, 2016 by GSM Kelli Oliver, Hotel Management
Thank-you for your time in reviewing our property. We are an older property and unfortunately an elevator and larger breakfast room was not included in the prior design. Installing an elevator and expanding the breakfast room would take some special renovations. We understand not having them can be an inconvenience for some so we are looking into the possibility of adding them in the future.
We sincerely appologize for the inconvinience of having to go upstaires during your stay. All first floor rooms were already taken when you arrived otherwise we would have been more than happy to accommodate you and your family. As a friendly suggestion, it is best to call the hotel in advance to place a special request for the first floor so that it is made priority. We would also like to thank you for the nice comment about our staff and the cleanliness of our hotel. It is always good to hear that the staffs efforts are being noticed.
We were pleased to have you as our guest and appreciate the feedback you have given as it helps us with any improvements needed. We welcome you again to our hotel should your travel include Rome Ga.