Ratings based on 182 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Hotel was clean. Beds are nice. Staff did not explain anything about the facility upon checkin. I.e. Breakfast, coffee, etc. When I checked out I was told I would not get a receipt since I used Expedia even though they took a copy of my credit card for incidentals. It would have been appropriate to get one that showed no charges. Frequently the front desk was unattended.
5 out of 5
Recommended
for Everyone
by A verified traveler from georgia

Delightful surprise!

Posted Feb 1, 2017
Pros: Everything
Cons: The heated pool area (and water) could be warmer!
Location: It is close to shopping and restaurants (but the hotel restaurant is excellent). Nearby Tellus Museum is world-class and Smithsonian associated.
We booked the Cartersville Hilton Garden Inn when planning a trip with the grandkids to the excellent Tellus Museum nearby. We are museum members but had never stayed overnight. The Hilton Garden Inn brand is a favorite of hubby when on business trips so I thought it would be a decent hotel for us and the kids. They far surpassed our expectations! The hotel looks and feels brand new. From the minute we entered the beautiful, light-filled, welcoming lobby--complimentary warm delicious cookies and Starbucks coffee!, plush sofas, TV sitting area--we were greeted warmly by the staff. Our accessible junior suite was two large rooms with full bath, walk-in shower (no soap dish!) and jacuzzi tub for the king-size bedroom, and a half-bath for the large living area with pull-out sofa for the kids-- who were thrilled with their experience and are begging to go back! The heated salt water pool was clean and fun--but it could have been warmer. Our suite's half-bath toilet plugged twice--definitely an issue that needs to be addressed--but the staff came promptly both times and fixed the problem cleanly and quickly. I can't say enough good things about the stellar staff! We ate dinner at the in-house restaurant and raved about the food--the kids' chicken tenders were the best they EVER had! My prime rib steak special was perfect--better than anything at nearby Longhorn! And the baked potato was fresh from the OVEN (no microwave!) Service exceptional! We'll return very soon!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 24, 2016
Pros: It was very clean and well maintained.
Cons: Our room was frigid when we entered, but soon warmed when we turned up the temperature.
Location: This was near the funeral home where we were attending a funeral.
This was a very nice hotel. I appreciated that It sets back off the busy, noisy street. There was room on the front parking lot that a family was playing football with three youngsters.
4 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Location was very good for the venue we were attending.The hotel sent someone to our room to attempt to connect to Wi-Fi but could not get it to work. there was food left in the fridge from previous guest. we were not told that Breakfast was not free.
5 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
A little loud from the folk above Me, and really 1ply toilet paper Come on Hilton.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good and the beds are very fine.

Posted Oct 29, 2016
Location: very close
one ply toilet paper is a no no, I expect that in a YMCA not a Hilton.
5 out of 5
by A verified traveler

Posted Oct 15, 2016 on Hotels
The stay was very restful and convenient to the interstate. The restaurant is very good. The staff is friendly and helpful.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 14, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 10, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 7, 2016 on Hotels
Really like to location and the feel of the area - very pretty