Ratings based on 216 Verified Reviews

3.2 out of 5
57% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Very run down. Staff not very courteous.

Posted Jul 24, 2017
Pros: Close to the interstate.
Cons: A lot.
There were limited hotel options due to baseball tournament in town. Rate was reasonable, but the hotel was quite run down. Staff was a lacking in customer service skills.
Comment from Hotel Management
Aug 6, 2017 by Kenny P, Hotel Management
We apologize for the inconvenience you have encountered during your stay with us. We have notified the staff members of this review and are in the process of making amends. Again, we apologize and we hope to see you again.
1 out of 5
by A verified traveler

Terrible hotel but manager did give me a refund

Posted Jul 17, 2017
Bad area, dirty, smelly, shady people staying there. Did not feel safe.
Comment from Hotel Management
Aug 6, 2017 by Kenny P, Hotel Management
We apologize for the inconvenience you have encountered during your recent stay with us. We have notified the appropriate staff members of this review and we are in the process of making amends. Again, we apologize and we hope to see you again.
3 out of 5
by A verified traveler

Posted Jul 16, 2017
Descent if you're desperate for lodging. Very small room, exterior is in need of repair. Our room had a broken office chair that we found out the hard way. Ice machines broken. Breakfast left much to be desired.
Comment from Hotel Management
Aug 6, 2017 by Kenny P, Hotel Management
We apologize for the inconvenience you have encountered during your stay with us. We have read your comments and are in the process of making amends to make sure that this type of incident were to not happen again to any future guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2017
Nice clean room. Would stay there again. Right off the freeway. Price is little high.
Comment from Hotel Management
Jul 4, 2017 by Kenny P, Hotel Management
Thank you for the kind rating and comments. We hope to see you again.
1 out of 5
by A verified traveler

Dirty

Posted Jun 29, 2017
I am under the impression that if you use Expedia for a bettter rate you will get a room that is run down. This is about the same as staying at a Motel 6. This is by far the worst hotel I have ever stayed I. I will NEVER stay at another Red Roof Inn again.
Comment from Hotel Management
Jul 4, 2017 by Kenny P, Hotel Management
We apologize for the inconvenience you have encountered during your stay with us. We treat our guests equally no matter where they make the reservation at. Again we apologize and hope to see you again.
4 out of 5
by ROBERT

Posted May 13, 2017 on Hotels
Comment from Hotel Management
May 17, 2017 by Kenny P, Hotel Management
Thanks for the kind rating!
4 out of 5
by Jerry

Close to sports complex

Posted May 1, 2017 on Hotels
My son was in the area for aau basketball and this hotel was easy access to Lake point sports complex. A basic hotel but water was hot and room was quiet and dark. I'd stay again.
Comment from Hotel Management
May 11, 2017 by Kenny P, Hotel Management
Thank you for choosing the Red Roof Inn during your recent stay. We appreciate your business and hope to see you again soon. Thanks, Management
5 out of 5
by shenell

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
May 11, 2017 by Kenny P, Hotel Management
Thank you for the kind rating!
1 out of 5
by A verified traveler

Customer service was horrible.

Posted Apr 19, 2017 on Hotels
Not a great stay. Service was horrible, not enough English spoken. Even though they smoking rooms, it smelled very badly of smoke.
Comment from Hotel Management
Apr 22, 2017 by Kenny P, Hotel Management
Dear Valued Guest, We apologize for the inconvenience you have encountered during your recent stay. We have notified our staff members of this review and we are in the process of making amends. Again we apologize and we hope to see you again. Thanks, Management
5 out of 5
by Jan

Posted Apr 18, 2017 on Hotels
It was very nice and convient, close to the ball fields, the only thing was it advertised a pool and it was not open.
Comment from Hotel Management
Apr 22, 2017 by Kenny P, Hotel Management
Dear Valued Guest, We appreciate your kind comments and rating of our hotel. We also apologize for the inconvenience of the pool. We hope to see you again in the near future! Thanks, Management