Front of property - evening/night

Reviews of Red Roof Inn Atlanta - Kennesaw State University

2 out of 5
Red Roof Inn Atlanta - Kennesaw State University
1460 George Busbee Parkway, Kennesaw, GA

Reviews

6.6
Rating 10 - Excellent. 85 out of 375 reviews" "
Rating 8 - Good. 104 out of 375 reviews" "
Rating 6 - Okay. 62 out of 375 reviews" "
Rating 4 - Poor. 65 out of 375 reviews" "
Rating 2 - Terrible. 59 out of 375 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Recordo Rediresponse Specialist on Feb 29, 2024
Hello Jeffrey, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta - Kennesaw State University and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

4/10 Poor

Randy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on Feb 5, 2024
Hello Randy,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

4/10 Poor

Tahisha

There were roaches in my room
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on Jan 4, 2024
Dear Tahisha,I appreciate you sharing your feedback following your stay at the Red Roof Inn Atlanta - Kennesaw State University. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Chirell RediResponse Specialist

10/10 Excellent

Julia

Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 26, 2023
Thank you for your positive rating, Julia, following your stay at the Red Roof Inn Atlanta - Kennesaw State University. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
out of the way but close to my destination, clean and affordable, limited parking
Stayed 1 night in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 11, 2023
Dear Dennis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean room, affordable property and convenient location here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Esta muy sucio este hotel, jamas regresaria a quedarme aqui, el cuarto tenia muy mal olor y el servicio muy malo nadie nos ayudo con el olor y tampoco nos cambiaron el cuarto muy mal hotel
Stayed 1 night in Oct 2023
Response from Kamaria Red Roof Management RediResponse Special on Oct 17, 2023
Querido Juan,Gracias por tomarse el tiempo de contarnos su experiencia en RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por el olor que describió, la falta de limpieza de la habitación y los demás problemas destacados que obstaculizaron su estadía.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Muy atentamente,Kamaria Red Roof Management RediResponse Specialist

6/10 Okay

Bobbie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like the condition of the room in the bathroom it looked like blood on the was hair was in the sink and bath tub. There was cigarettes burns in the bedding and the floor was not really mopped good my socks turned brown..I would probably not recommend this hotel.
Stayed 2 nights in Sep 2023
Response from Oshane RediResponse Specialist on Sep 16, 2023
Dear Bobbie,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room that you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lashae

Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 29, 2023
Hello Lashae,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went smoothly. Hotel was clean, smelled good, few cosmetic issues but nothing major. Will stay again.
Stayed 3 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Sep 6, 2023
Dear Kelly,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the smooth check in process, clean hotel, fresh smell. We apologize for the issues you had. We hope to continue to provide great experiences for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof Management

2/10 Terrible

Brittany

Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on Sep 24, 2023
Hello Brittany, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Laurence

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, and quiete. I turned a 2 day stay into 5 days.
Stayed 1 night in Jul 2023
Response from Dannielle Rediresponse Specialist on Aug 1, 2023
Dear Laurence,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our clean, comfortable and quiet location. It means a lot to us that you’ve taken the time to share the many positive features of your most recent stay with us and that you have rated our hospitality and accommodations so highly. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

4/10 Poor

Stephanie

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
bugs
We had bed bugs or something. Room 205. I am COVERED in bites
Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on Jul 23, 2023
Dear Stephanie, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Kennesaw State University. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 Poor

Breanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn't like how the bed was hard and made noise when I moved. I killed a roach in there. The room could be fixed up. The chair was torn and needs to be replaced. Phone was just there for decoration. Remote to the tv didn't work at all. Some of the lamps didn't work.
Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on Jul 21, 2023
Dear Breanna,I appreciate you sharing your feedback following your stay at the Red Roof Inn Atlanta - Kennesaw State University. I was saddened to read that your stay fell short of your expectations due to the bed making noise when you move, the insects you reported and the other concerns you listed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Brandy

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room has multiple bugs/roaches, blood on the walls. The room was dirty and overall gross. Front desk wouldn’t do anything to help fix the situation.
Stayed 1 night in Jul 2023
Response from Carla Red Roof Management on Jul 21, 2023
Dear Brandy,I appreciate you sharing your feedback following your stay at the Red Roof Inn Atlanta - Kennesaw State University. I was saddened to read that your stay fell short of your expectations due to the lack of cleanliness in the room, the insects you reported and the other concerns you listed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Okay

Kim

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
2 strikes and Red Roof is out!
I decided to give Red Roof a 2nd chance since another location I stayed at was absolutely awful! This one was a little better but not worth the $85/night. I like motels because of having that quick access to the outside with a dog and convenience of being close to my car. I stayed on the 1st floor which was not carpeted but not sure what it was. Maybe peel and stick? The corners on many pieces stuck up creating a tripping and injury hazard. The room was aesthetically in bad shape. The clientele was a bit to be desired too. The ice machine was sad but with patience, you could eventually fill an ice bucket. The bed was comfy but the sheets were dry and scratchy. Needless to say, I won’t be staying at anymore Red Roofs when I’ve stayed at nicer motels for less.
Stayed 1 night in Jul 2023
Response from Sharma RediResponse Specialist on Jul 16, 2023
Dear Kim,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. It's great to hear that you found the bed to be comfy. However, I am sorry that you were unsatisfied due to the conditions of the floor and ice machine not being up to your standards, the situation you mentioned regarding the sheets, and the other highlighted issue. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and we wish you all the best in your future travels. Very truly yours,SharmaRed Roof Management RediResponse Specialist

2/10 Terrible

David

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Never again!
Noisy, dirty, creepy. None of the requests made during booking were met. It was like the check in personnel hadn't even seen the requests. We will never stay here again.
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 12, 2023
Dear David,Thank you for your review following your stay at Red Roof Inn Atlanta - Kennesaw State University. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the noise, uncleanliness and the other concerns mentioned hindered your experience, which was saddening to read. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks,GabrielleRediResponse Specialist

10/10 Excellent

Tahisha

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. I will be returning. Thank you!
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 12, 2023
Thank you for taking a moment to leave a review, Tahisha. Myself and the staff at the Red Roof Inn Atlanta - Kennesaw State University appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist

6/10 Okay

John

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Facility needs updating. Room clean.
Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on Jul 4, 2023
Hello John,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta - Kennesaw State University. I'm glad you found our rooms to be clean, however, you indicated that you weren't pleased with the upkeep of our building, please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Trina

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Oshane RediResponse Specialist on Jul 5, 2023
Hello Trina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Sherrill

Stayed 2 nights in Jun 2023
Response from Oshane RediResponse Specialist on Jul 5, 2023
Hello Sherrill, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Olivia RediResponse Specialist on Jun 20, 2023
Hello Laura, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I appreciate your 5/5 score following your stay. We aim to provide positive experiences for all our guests. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

4/10 Poor

Valerie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jun 14, 2023
Dear Valerie, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Dana, Cedartown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, good place for a quick stop for the price
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jun 12, 2023
Hello Dana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. I am happy to read your comments regarding you found our hotel to be very clean, good for a quick stop for the price prompting your 4/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

Gerardo

Stayed 2 nights in May 2023
Response from Sharma RediResponse Specialist on Jun 8, 2023
Hello Gerardo, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

David

Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jun 6, 2023
Hello David, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Ricardo

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
.
Stayed 2 nights in May 2023
Response from Sharma RediResponse Specialist on May 29, 2023
Hello Ricardo, Thank you for taking the time to leave a review. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

8/10 Good

jessica

Business traveler, Traveled with partner
Liked: Staff & service
The rooms smelled like weed even in the non smoking rooms
Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on May 21, 2023
Dear Jessica,We are sorry to hear your recent experience at the Red Roof Inn Atlanta - Kennesaw State University did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

8/10 Good

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Linton Rediresponse Specialist on May 16, 2023
Dear Ann,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta - Kennesaw State University and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Kyle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Room was trashed and looked like it was under construction.
Stayed 1 night in May 2023
Response from Linton Rediresponse Specialist on May 16, 2023
Dear Kyle,Thank you for telling us about your recent visit at the Red Roof Inn Atlanta - Kennesaw State University. You indicated that the uncleanliness concerns listed hindered your stay. Please allow me to sincerely apologize for the inconveniences caused. Your feedback is very important to us, so thank you for sharing.I do hope that you will return to our hotel, or any of our other brand locations in the future.Yours truly,LintonRediresponse Specialist

8/10 Good

Adrienne

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean room. Bare floors were slippery
Stayed 1 night in Apr 2023
Response from Sashauna Red Roof Management on May 5, 2023
Dear Adrienne,Thank you for taking the time to tell us about your stay at the Red Roof Inn Atlanta - Kennesaw State University. I was thrilled to see you were pleased with the cleanliness of the room. We appreciate your 8/10 score. However, it's truly disheartening to see you highlight that your stay fell short of expectations due to the floors being slippery. Nevertheless, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place for the $
Stayed 1 night in Apr 2023
Response from Linton Rediresponse Specialist on May 1, 2023
Dear Bradley,Thank you for sharing your thoughts following your recent visit at the Red Roof Inn Atlanta - Kennesaw State University. It's heartwarming to read that our nice and clean rooms earned your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Blu

Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 1 night in Apr 2023
Response from Adraine RediResponse Specialist on Apr 28, 2023
Dear Blu, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Atlanta - Kennesaw State University. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our good location. Positive feedback like yours is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 Excellent

Shirley

Stayed 1 night in Apr 2023
Response from Dannielle Rediresponse Specialist on Apr 21, 2023
Hello Shirley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 Excellent

Rebecca, Middletown

Stayed 1 night in Mar 2023
Response from Dannielle Rediresponse Specialist on Apr 29, 2023
Hello Rebecca, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Kamaria Rediresponse Specialist on Apr 5, 2023
Hello Jose,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN HARDEEVILLE appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Rediresponse Specialist

6/10 Okay

Kay

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Adraine RediResponse Specialist on Apr 23, 2023
Hello Kay,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Atlanta Kennesaw State University appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel - Stayed twice and will stay again
This is a wonderful hotel. We stayed there on the way to Florida and loved it so much, stayed on the way back as well. The staff is extremely friendly, the property is clean, and there are quiet a few restaurants very close. Great hotel if you are traveling with pets!
Stayed 1 night in Mar 2023
Response from Kerry-Lee RediResponse Specialist on Mar 31, 2023
Dear Jennifer, Thank you for your review and your perfect scoring. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY thanks you for your feedback and are happy to read the staff was extremely friendly, the property was clean and wonderful, you loved our free pet policy and you liked our convenience to restaurants in close proximity. Our goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another wonderful stay in the future. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Zachary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for 1 night stay bed was comfortable
Stayed 1 night in Mar 2023
Response from Abigail RediResponse Specialis on Mar 27, 2023
Hello Zachary,Thank you for taking a moment to complete our survey myself and the staff at the Red Roof Inn Atlanta- Kennesaw State University appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

8/10 Good

Adarian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Oniel Rediresponse Specialist on Mar 15, 2023
Hello Adarian,We are sorry you had a less than satisfactory experience, prompting your 8/10 rating following your stay at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Kimberly Reed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and the staff was very accommodating.
Response from Sharma RediResponse Specialist on Mar 3, 2023
Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. I am glad to hear that you found your room to be very clean and our staff to be very accommodating prompting your 5/5 rating. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Once more, thank you for your review. We hope to continue to provide great experiences for you.Sincerely,SharmaRediResponse Specialist

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
It was ok stay
it smelled like smoke and the flooring wasn't right. it was like they layed the flooring and left gaps in it. But we stayed just because we needed a place to stay for overnight.
Stayed 1 night in Jan 2023
Response from Devorine RediResponse Specialist on Jan 27, 2023
I want to thank you for taking the time to post a review of your stay at Red Roof Inn Atlanta - Kennesaw State University, Joseph. It upsets me to hear that you had a less than ideal experience. You mentioned that there was an unpleasant odor and you had an issue with the flooring. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance.We strive towards consistently providing a positive experience, therefore your feedback is very important to us. Thank you for sharing your experience with us. We look forward to hosting you again in the future.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and great people
Stayed 1 night in Jan 2023
Response from Antonio,RediResponse Specialist on Oct 16, 2023
Dear Stephanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. It’s great to hear that you found our property/rooms to be clean in addition to our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementDear Stephanie,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. It’s great to hear that you found our property/rooms to be clean in addition to our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Dannielle Rediresponse Specialist on Apr 29, 2023
Hello Stephanie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 Excellent

Toni

Stayed 1 night in Dec 2022
Response from Dannielle Rediresponse Specialist on Oct 17, 2023
Hello Toni, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have always loved this hotel
Stayed 1 night in Dec 2022
Response from Devorine RediResponse Specialist on Dec 23, 2022
Dear Stephanie,Thank you for taking the time to post a review. We appreciate your comments regarding your recent stay at the Red Roof Inn Atlanta - Kennesaw State University. We are happy to see that your are a loyal member of our Red Roof brand location whenever you're in town. We are thrilled that our location always meet your expectations. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

4/10 Poor

Trista

Traveled with partner
Disliked: Staff & service, amenities
The woman at the desk was not friendly at all. No fridge in the room even though it was supposed to have one. Had one wash cloth provided in the room. The smell of cleaner literally was so strong it caused a headache. Location of property was good though.
Stayed 1 night in Dec 2022
Response from Adraine RediResponse Specialist on Dec 12, 2022
Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY, Trista. I am happy to read that you love our location and found it to be good. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not accomplish that with your stay. Please accept our sincerest apologies for the unprofessionalism of the front desk staff, smell of the cleaning agent and the other concerns highlighted. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. I will certainly bring this to the property’s attention in an effort to address your concern and to provide necessary coaching opportunities moving forward. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Adraine RediResponse Specialist

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect stay
This day was very good and I appreciate the the lady at the front desk was very kind and courteous even though I checked in you know after midnight the room was very clean or the place was
Stayed 1 night in Nov 2022
Response from Samantha RediResponse Specialist on Nov 23, 2022
Dear Valued Guest,We appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA - KENNESAW STATE UNIVERSITY. It is so rewarding to read that you had a great encounter with us, we truly appreciate your kind remarks especially regarding the hospitality from our front desk personnel, who was very kind and courteous and the cleanliness with our facility. We always enjoy hearing about the positive experiences our guests have at our hotel. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 5 nights in Oct 2022

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay because of the convenience and location and very quiet
Stayed 1 night in Oct 2022