Ratings based on 166 Verified Reviews

4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick autumn break with teens

Posted Oct 21, 2017
We stayed for 5 nights. We arrived earlier than the 3pm check in time and were immediately allowed into our villa with private pool. It was huge! Very modern and my teens loved the luxury of having a room each with a pool view! Distant sea and mountain views from the two balconies. We didn't hire a car as our intention was just to chill out. I think if you stayed longer it would be best to hire one. The local supermarket was a short walk but really only sold the basics. We ate breakfast everyday which was plentiful and delicious. Also ate lunch - good value and choices. Taxi into Carvoeiro was 6€ for all four of us. The walk was quite long and looked a bit dangerous at times due to the path running out. Lovely beach and restaurants there. No shuttle bus during our stay. The only let down was that on closer inspection of the villa - lots of items were worn or broken but this didn't detract from our overall enjoyment. Beds were very hard but we asked for mattress toppers which were delivered and fitted within the hour. No wifi in our villa - I believe they supply a booster but I didn't ask for one as I wanted us to all have a break from it. Strong signal at reception and restaurant. Less sonny the pool. Indoor gym with running machine, bike and multi weights machine was handy. AstroTurf great for budding footballers! Games room ok. If you're looking for peace and quiet then it's great. If you want constant entertainment and activities then maybe consider elsewhere. good overall
Comment from Hotel Management
Oct 21, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, Thank you so much for your review. We are glad to learn that you have fully enjoyed your recent holiday at our resort and we would like to thank for you for your kind comments on the Resort facilities, accommodation, as well as our restaurant choices and beautifull surrouding area. Your comments are a great value to us and will keep us motivated to continue and improve our level of service. We are thankful for your recommendation and we look forward to welcoming you again very soon. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Somerset

Nice hotel with spacious accommodation

Posted Oct 19, 2017
Pros: Spacious accommodation in a good location
Cons: Cleanliness of the accommodation Beds are too firm - had to request a mattress topper to soften! On site shop is very expensive
Location: Excellent location with plenty to do in the vicinity
Not stayed in this part of Portugal before so was pleasantly surprised by the standard of accommodation at Vale da Lapa and the location is very good with lots to do in the area. The beaches are stunning along the coast so would recommend visiting a few of them to see the caves in the rock face especially Benegil Beach (Praia) which attracts lots of visitors to see view the hole in the rock created by the sea! The town has plenty going on and lots of restaurants and bars to choose from, a few of the bars also have all day happy hour. The restaurant on the beach 'A Boneca' is a great location for an evening out and food is decent and not too expensive. Vale da Lapa hotel needs a bit of TLC and the rooms need to be cleaned more thoroughly, apart from that we enjoyed our stay and recommend to others.
Comment from Hotel Management
Oct 21, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, Thank you so much for your review. We are glad to learn that you have enjoyed your recent holiday at our resort and we would like to thank for you for your kind comments on the Resort facilities, as well as your great tips on the surrounding area. Your comments are a great value to us and will keep us motivated to continue our level of service and also to improve on the areas that we are not quite meeting our guests' expectations. We are thankful for your recommendation and we look forward to welcoming you again very soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Dublin

Very spacious clean and comfortable apartment.

Posted Sep 10, 2017
Vale Da Lapa is a 30 minute walk to the village of Carvoeiro. Long walk but less than 10 minutes in a taxi (€6.50). The hotel complex is beautifully maintained. Our apartment was huge with all mod cons. The bed was on the hard side but we were provided with a mattress topper and that helped things. Reception were very helpful. The pool area looks a little tired. Nothing a coat of paint and some new sun lounger couldn't fix. We enjoyed our stay, excellent accommodation and great value.
Comment from Hotel Management
Oct 21, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, Thank you so much for your review. We are glad to learn that you have fully enjoyed your holiday at our resort and we would like to thank for you for your kind comments on the Resort facilities, as well as our employee’s helpfulness and friendliness. Your comments are a great value to us and will keep us motivated to continue and improve our level of service. We are thankful for your recommendation and we look forward to welcoming you again very soon. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Redhill,Surrey,UK

Very nice hotel

Posted Sep 9, 2017
Was a excellent experience, the best holiday I had looking forward to go back.
Comment from Hotel Management
Oct 21, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, Thank you so much for your review. We are glad to learn that you have fully enjoyed your holiday at our resort and we would like to thank for you for your kind comments. Your comments are a great value to us and will keep us motivated to continue our level of service. We are thankful for your recommendation and we look forward to welcoming you again very soon. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Fareham, UK

Great relaxing vacation

Posted Aug 18, 2017
The family suite we stayed in was spacious, modern, well equipped, clean and a real pleasure to stay in. The pool and restaurant we're good and the staff very helpful. There's very little within walking distance so you'll definitely need a car.
Comment from Hotel Management
Aug 19, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, Thank you so much for your review. We are glad to learn that you have fully enjoyed your recent holiday at our resort and we would like to thank for you for your kind comments on the Resort facilities, as well as our employee’s helpfulness and friendliness. Your comments are a great value to us and will keep us motivated to continue our level of service. We are thankful for your recommendation and we look forward to welcoming you again very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great accommodation

Posted Aug 15, 2017
The suite was huge especially for just my son and I. Well designed and had everything you need for self catering. However the breakfast was very good and there was plenty of choice. Reception staff were exceptional. You really need to have a car to stay here as there is so much to do and see and you are quite far away from anywhere.
Comment from Hotel Management
Aug 19, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, Thank you so much for your review. We are glad to learn that you have fully enjoyed your recent holiday at our resort and we would like to thank for you for your kind comments on the Resort facilities, as well as our employee’s helpfulness and friendliness. Your comments are a great value to us and will keep us motivated to continue our level of service. We are thankful for your recommendation and we look forward to welcoming you again very soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel

Posted Jul 23, 2017
Very friendly service from receptionists to restaurant staff. Good facilities - sauna, steam room and jacuzzi. Beautiful rooms, spacious and clean.
Comment from Hotel Management
Jul 29, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, Thank you so much for your review. We are glad to learn that you have fully enjoyed your recent holiday at our resort and we would like to thank for you for your kind comments on the Resort facilities, as well as our employee’s helpfulness and friendliness. Your comments are a great value to us and will keep us motivated to continue our level of service. We are thankful for your recommendation and we look forward to welcoming you again very soon.
4 out of 5
by A verified traveler from Dublin

A nice if not spectacular resort.

Posted Jul 5, 2017
A quiet resort with very good accommodation. However the common areas were a little tired and could do with painting and general maintenance. The food was not particularly good but the breakfast was reasonable if a little boring after a week. A 4 star experience although the staff were very friendly and helpful, especially at the reception, if a little overworked.
Comment from Hotel Management
Jul 8, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, Thank you so much for your review. We are glad to learn that you have enjoyed your recent holidays at our Resort and we would like to thank for you for your kind comments on our accomodations, as well as our employee’s helpfulness and friendliness. Your comments are a great value to us and will keep us motivated to continue our level of service. We also apreciate your observations regarding the improvements to be made, namely at the restaurant service and common areas, and forward them to our management. We look forward to welcoming you back soon. Kind Regards,
4 out of 5
Recommended
for Families
by A verified traveler from London

Nice Villa with a nice pool

Posted Jun 20, 2017
Pros: Staff are friendly and private pools are well maintained. Bar is cheap and well stocked, breakfast is hearty
Cons: Better Coffee facilities in the restaurant and rooms, softer beds and updating a few of the communal attractions.
Location: Some good restaurants offering traditional Portuguese food at good rates and a couple of hidden gems of beaches. Not the main touristy one..
I've stayed here before and booked the same offer as a prior visit of a villa with a private pool and breakfast included. This works well for me as it allows me to keep the villa as a base of operations whilst popping out to various family friendly attractions and beaches all on a full morning stomach. Rooms are spacious each with en-suite facilities, all of the air-con worked and the shutters are all in good order. The decoration is spartan. The kitchen facilities are fair and are stocked enough to allow for home cooking with plenty of decent sized supermarkets around. Downside is no BBQ available for the garden and the lack of coffee making facilities in the kitchen but to remedy I just bought a cafetiere in town and our moods were certainly lifted. To be fair I did prefer the villa from my previous stay to this one, solely I think because there was a pond behind the garden filled with horny frogs keeping me awake at night in my incredibly hard bed which was a shame. Once I got used to it though it was more annoying than anything else. I found the restaurant offered a wide range of breakfast options on a buffet all quite tasty, again though they are let down by offering coffee from a machine which added UHT milk. To me that is a sin but others may tolerate or quite like this.They do offer an all inclusive option which I imagine would be fairly priced and of decent quality but personally this doesn't work for me as I do not like being tied to an area whilst holidaying.
Comment from Hotel Management
Jul 8, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, Thank you so much for your review. We are glad to learn that you have enjoyed once again your saty with us and we would like to thank for you for your kind comments on the Resort facilities, surrounding area, as well as our employee’s helpfulness and friendliness. Your comments are a great value to us and will keep us motivated to continue our level of service. We also apreciate your sugestions regarding the items that you would like to be added, and forward them to our management. We look forward to welcoming you back soon. Kind Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from W

Really good hotel

Posted May 30, 2017
Really good hotel but needs a few tweaks to be a 5 star. Apartment is massive and really nice but beds are waaay to hard even with a mattress topper. Air con is rubbish and Towels are cheap. Just lacking in little things like tea/coffee in the apartments etc. Really good 4 star but with a few extras could be a 5 star.
Comment from Hotel Management
Jul 8, 2017 by Água Hotels Vale da Lapa, Hotel Management
Dear Guest, We have read your review, and we thank you for taking the time to share with us. We are very glad that you've enjoyed our apartments and we value your observations about what needs to be improved. Your observations were shared with our management, allowing us to understand and measure customer’s satisfaction, and also to take action and improve the areas where we are not meeting our guest’s expectations. Hoping that we can welcome you back at our Resort. Kind Regards,