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Reviews of Sky City Casino Hotel

3 out of 5
Sky City Casino Hotel
Interstate 40, at Exit 102, San Fidel, NM

Reviews

7.4

Good

Rating 10 - Excellent. 66 out of 271 reviews" "
Rating 8 - Good. 86 out of 271 reviews" "
Rating 6 - Okay. 81 out of 271 reviews" "
Rating 4 - Poor. 26 out of 271 reviews" "
Rating 2 - Terrible. 12 out of 271 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the dirty road behind the hotel. But I like the open space in the casino floor with friendly staff.
Stayed 1 night in Nov 2018

8/10 Good

Micael

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Harold Vciente on Nov 13, 2018
Thank you for allowing us to host you, we look for to hosting you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Harold Vicente on Nov 13, 2018
Thank you for allowing us to host you, we look for to hosting you again.

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 1 night in Oct 2018
Response from Harold Vicente on Nov 13, 2018
Thank you for allowing us to host you, if there were issue, my apologies. We will work on issue and hope to host you again.

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisy
We just stopped in for the night but found that we could hear everything from the hallway and adjoining rooms, which meant we didn’t get the best nights sleep, but everything else was great
Stayed 1 night in Oct 2018
Response from Harold Vicente on Oct 16, 2018
My apologies for your experience, I hope we have the opportunity to host you again and provide a much better experience.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine. Very nice people-the restaurant was good. It was a long way from Albuquerque(like 50 miles) for the Balloon Festival but I love the landscape in the drive back and forth. There were no hotels closer that I could find and so it was worked out well considering everything.
Stayed 2 nights in Oct 2018
Response from Harold Vciente on Oct 9, 2018
Joel, Thank you for your comments, we are happy to host you and hopefully we get the opportunity to host you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Harold Vciente on Oct 9, 2018
Thank you for allowing us to host you, I hope all was good and you enjoyed you stay. I hope we have the opportunity to host you again.

6/10 Okay

Joyce

Bad food
Food in restaurant was not very good
Stayed 1 night in Sep 2018
Response from Harold Vicente on Oct 9, 2018
Joyce, My apologies for the food, I have shared you comments with the F&B Director. I hope that if we have another opportunity to host you, you would have a better experience in our restaurant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Harold Vicente on Oct 9, 2018
Thank you for being our guest and I hope you stay was good. I hope we have the opportunity to host you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Harold Vicente on Oct 9, 2018
David, Thank you for being our guest and I hope we have the opportunity to host you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very relaxing and comfortable... clean and hotel staff very nice and professional.. great place to stop for a few days to relax. In hotel restaurant excellent food, buffet and grill very good.
Stayed 2 nights in Aug 2018
Response from Harold Vicente on Oct 9, 2018
Thank you for allowing us to host you and thank you for your comments. I hoe we have the opportunity to host you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant was unfortunately not a restaurant but a cafeteria!!!! The food was terrible. On a positive note the staff was great. The hotel itself was very clean and comfortable.
Stayed 1 night in Aug 2018
Response from Harold Vicente on Oct 9, 2018
Thank you for your comments, I will share them with out Food & Beverage Director. I happy to here that you stay was comfortable in the hotel and I hope we have the opportunity to host you again.

2/10 Terrible

David, California but from New Mexico

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Worn, unclean, smelly, and damaged rooms. Wife and child decided not use shower because of filth and damaged. Concerned with sheets and towels not being replaced after guest visit. Yikes!
Stayed 1 night in Jun 2018
Response from Harold Vicente, Hotel Mgt. on Jun 30, 2018
Thank you for your response, all rooms are inspected twice before put n line for sale. if there were concerns with the room, they should have been brought to the attention of the Hotel front Desk.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The wi-fi didn't work at first but they ended up fixing that. It was a little over priced for what it was. The people were friendly and nice.
Stayed 1 night in Jun 2018
Response from Harold Vicente, Hotel Mgt. on Jun 27, 2018
Thank you for your comments, we are a casino hotel but get the image that we are a road side hotel. We are working on upgrading our rooms to reflect rates so if you decide to be our guest again, I hope you will be bale to see a difference.

6/10 Okay

LR, Albuquerque

Disliked: Property conditions & facilities, room comfort
Not bad
Stayed here for business for a few days. The hotel staff and hotel itse'f is not bad. We were placed on the 1st floor of the hotel, which shares the same floor as the casino. The rooms were smoky and noisy throughout the day and night.
Stayed 3 nights in Jun 2018
Response from Harold Vicente, Hotel Mgt. on Jun 27, 2018
Thank you for your comments, with the heavy traffic to and from the casino we tend to absorb the smoke from the casino. We are working on preventing this with adjusting doors to prevent smoke from entering the Hotel lobby.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stop!
Sky City is a place we make a priority to stay each year! Great people, service, and fantastic rooms! It's always A restful stay! We can always count on them for a great stay!
Stayed 1 night in May 2018
Response from Harold Vicente, SCCH Mgt. on Jun 7, 2018
Thank you David, For being our guest, we hope we continue to have the opportunity to host you. Please check in with us for addition promotions.

6/10 Okay

Orena

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Weekend hideaway
Always a good weekend getaway that's not too far from home.
Stayed 1 night in Feb 2018

8/10 Good

Barbara, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aging property, needs some renovation.
Clean but furniture needs repair. Four very small square pillows not comfortable to sleep on. Friendly staff. Restaurant adequate. Guessing mostly booked by people visiting casino.
Stayed 1 night in Nov 2017

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

4/10 Poor

Marghi, AZ

Nice but...
First time staying here. Room was okay nothing fancy, could use some updating. Food in the Huwaka Restaurant was the best part of the stay. Great selection on the menu, they also have a buffet, delicious food. Very few payouts on the slots. Hotel management needs to have the fire alarm system checked or replaced. During our stay the alarm went off intermittently from 4:30 pm on our check-in day until 3:30 am the next morning. We had to evacuate. Caused panic the first few times, after that it alarm became an annoyance. Resulted in a terrible night's sleep. No compensation for this inconvenience, not even an apology. Bad experience except for the food.
Stayed 1 night in Sep 2017

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!!
Excellent hotel and great service. Very close to the Acoma Pueblo at sky City
Stayed 1 night in Sep 2017

10/10 Excellent

John W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing
Stayed 1 night in Sep 2017

4/10 Poor

judith

Liked: Cleanliness
Disliked: Property conditions & facilities
Bad neighbors no skeep
Stayed 1 night in Aug 2017

6/10 Okay

BBM, MN

Liked: Staff & service
Disliked: Room comfort
FUN FOR GAMBLERS
The room itself was satisfactory but the bed pillows were TERRIBLE. Lumps of rubbery foam stuff = hard and uncomfortable. Also, the drain the the shower was obviously clogged. The front desk staff were fine - helpful and courteous. I do wish that there were handicapped rooms (bathrooms with high toilets and shower access) that had two beds instead of just one King. We needed a handicapped room with two doubles but had to settle for one that had two beds plus the LOWEST toilet I have ever tried to use! Had fun gambling, even though I lost. Enjoyed the steak buffet and the friendly restaurant staff.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The front desk was rude at the beginning. (I was not "light" skinned color). The restaurant waiter was nowhere near professional. The cashier was not any help in any situation. The housekeeper was awful and basically chased me out of the room. Yay!! This was my first and definitely my last!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the casino
try breaking bad machine it hit and i got paid out, wah hoo!

10/10 Excellent

ALBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Very helpful,friendly staff.

4/10 Poor

Cindy

Liked: Staff & service
Disliked: Room comfort
Won't stay there again.
Room was missing a blanket, couldn't get comfortable.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Would be easy to find anywhere else to stay.
Casio is terrible. Food is terrible room was scary.

4/10 Poor

Inger, Santa Fe

Disliked: Staff & service, property conditions & facilities
We could not check in at 4PM as said.
We were told 3 times it will be 10 min more before room is ready then it got to be 30 min twice before room was ready. When I told them they needed to deduct charges because we could not check in on time they hurried up but since I had reserved via Expidia they did not deduct my high fee for this room, I guess?! Room was clean but hated the smoking in casino. Food was ok but I will never go back there.

2/10 Terrible

Janice, New Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities
Beware
Went to check in and there were 2 men behind the desk, but only one would work even though they had 3 or 4 people in line. Key did not work when we got to the room, had to go back to desk. Entering the room, could see long black hairs on the bathroom floor, as we left the room, stopped by desk to ask for bathroom floor to be cleaned. Upon return, one of the hairs was gone, those behind door, toilet and wastebasket still there. Spoke to maid and asked her to please be sure the bathroom floor was clean and without hair. She did pretty well, still missed some. Pillows on bed were interesting kind of waded up mess. They had a breakfast buffet, went to check it out and there was oatmeal spilled all over the container and table with no one thinking that should be cleaned up. Needless to say, no buffet. We left a day early. TV had a terrible picture, dark, difficult to see.

6/10 Okay

Verified traveler

Sounded good
This was in middle of nowhere nice casino but rooms not very soundproof. A lot of slamming of doors and kids running in hallway. Clean but too noisy

6/10 Okay

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Arthur
We had reservations a week in advance for a room with a king size bed. However, when we checked in, we were told there was no room available with a king size bed left due to a concert that night? Are you kidding me??? So we had to settle for a room with 2 double beds! What is the point of making a reservation?? What a way to celebrate a birthday!

8/10 Good

Steven W

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sheri, Phoenix, Az

Liked: Cleanliness, staff & service, room comfort
Food choices weren't the best.
Addequate accomodations.Enjoyed the room but it was not spectacular, for the price.

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Staff was very polite.
Toilet didn't work well. Pillows were horrible. Tub/shower not in good condition.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for business - so we didn't really do anything other than sleep here - and it was very nice!

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbelievably rude, argumentative Never Again!!
Front desk staff was rude even argumentative on more than one occasion they're not helpful when any problem arises and we'll for sure not accept responsibility 4 any mishaps. Also be mindful when using your credit card directly to the hotel because if you're not careful they will charge things to you that you did not purchase. For the price for rooms are extremely plain I do not recommend this week personally AR state in Grants Super 8, was better than the suite at Sky City.

6/10 Okay

robert

Liked: Property conditions & facilities
Disliked: Staff & service
Bad check in.

6/10 Okay

Darla, US

Disliked: Staff & service, property conditions & facilities
Great lounge -- but average hotel.
Bed and pillows very uncomfortable. Needs a lot of updating.

8/10 Good

Ron, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rooms and good food in resturant casion was very smokey

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One to avoid
Hotel and rooms need major updating. It's definitely no more than a 2 star facility. Will not stay there again, feel the price is very high compared to value.

8/10 Good

Dianna

Liked: Staff & service, room comfort

10/10 Excellent

Catherine, Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll visit again!
We only had an evening at Sky City, but have recommended it to several family members in just the past two days! The decor was engaging--the historical photos were incredibly beautiful and inspiring. The wall mural and old maps were fascinating. Our meal at the restaurant was very good and prices were reasonable. The patio was lovely and relaxing. But the most impressive element was the friendliness of the staff- from check in to restuarant host, server and even security staff-- everyone was professionally courteous.

6/10 Okay

Juanito, NM

Liked: Cleanliness
Ku Wa Si
A little customer service training for the employees would help.

8/10 Good

Jose, Odessa

Liked: Cleanliness, property conditions & facilities, room comfort
Satisfied Texan
Stay at the hotel was adequate. It was a bit understaffed when it came to the hotel side. Casino side was enjoyable. Cleanliness of the room was great. The staff was friendly and courteous. Only think I didn't like was the fact that they charged me a security deposit for each day we were there, but an overall great stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Charles

Liked: Property conditions & facilities
Disliked: Staff & service