Outdoor pool

Reviews of Francisco Grande Hotel and Golf Resort

3 out of 5
Francisco Grande Hotel and Golf Resort
12684 West Gila Bend Highway, Casa Grande, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 209 out of 507 reviews" "
Rating 8 - Good. 169 out of 507 reviews" "
Rating 6 - Okay. 68 out of 507 reviews" "
Rating 4 - Poor. 37 out of 507 reviews" "
Rating 2 - Terrible. 24 out of 507 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Francisco Grande Management on Apr 16, 2024
We very much appreciate your review and happy to see you had a great stay. Please come back and visit soon!

6/10 Okay

Andreea

Stayed 7 nights in Feb 2024
Response from Francisco Grande Management on Apr 2, 2024
Thank you for your review. We hope you consider us for the future to increase to provide a better stay.

2/10 Terrible

Joseph

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Francisco Grande Management on Feb 20, 2024
Thank you for your review. We are very sorry to hear you did not have a pleasant stay; if you stayed recently and had an issue with the water outage - We are very sorry all our guests had to deal with the water outage on Sunday. It was an unfortunate event that was caused by a water main break with the water company. The water break was not on our property, and it impacted the resort as well as other nearby residents and companies. It was not isolated to our facilities and water was restored that late evening after the water company fixed their break. We hope you consider us for the future.

4/10 Poor

Reeda

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The food and drinks were great. But this property is really old and in need of a huge renovation
Stayed 1 night in Feb 2024
Response from Francisco Grande Management on Feb 5, 2024
Thank you for your feedback and happy to hear you had a great dining experience. Our resort dates back to the 60's and we try to preserve the historical ambiance around the grounds. Please feel free to contact us with any specifics that may help us address your guest experience in the future.

2/10 Terrible

Kimberly

Traveled with group
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Francisco Grande Management on Jan 24, 2024
Thank you for your review and it looks like you did not enjoy your stay based on your review. Please feel free to reach out to the hotel directly to address any concerns we can review and improve your stay in the future.

6/10 Okay

Todd

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs updating. Sliding door did not slide - came off track. Need bigger TV Heat was hit or miss - didn’t warm up until early morning - had it set over 80 degrees Heating unit was very VERY loud Windows on side unit were very dirty a needs cleaning. No blankets available for pull out bed. Asked for another and it never was delivered :(
Stayed 2 nights in Jan 2024
Response from Francisco Grande Management on Jan 17, 2024
Thank you for your review. We are sorry to hear of your inconveniences during your stay. We are addressing your concerns with our staff. We hope you can give another chance in the future.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service
It was satisfactory, tv not positioned correctly on the floor practically
Stayed 1 night in Sep 2023
Response from Francisco Grande Management on Oct 5, 2023
Thank you for your review, we appreciate guest feedback and we look forward to seeing you again soon.

4/10 Poor

Madeine

Stayed 1 night in Sep 2023
Response from Francisco Grande Management on Oct 19, 2023
Hello Madeine, I'm very sorry to see you did not enjoy your stay. Please feel free to reach out to us directly so we may understand your concerns and help address them.

4/10 Poor

Bryan L, Humble

Business traveler
Disliked: Amenities, property conditions & facilities
Rooms were hot as AC obviously has some issues. Also, noted on other reviews. Key cards didn't work half the time for room and ice area. I had a packaged shipped there via UPS they said they couldn't find but after pressing them to look harder they found it.
Stayed 2 nights in Aug 2023
Response from Francisco Grande Management on Aug 24, 2023
Thank you for your feedback Bryan. Arizona has had record temperatures for several weeks in a row and we are working on maintaining our systems and we should now see temperatures starting to level out now. We will reach out to our staff to be sure we are addressing these items. We hope you consider us for a future stay.

4/10 Poor

Tino

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We wanted to enjoy our stay, growing up in the area it was one of the fancy places. Unfortunately we must have got them at a bad time, none of the ac's in the rooms we had worked. The door and sliding doors weren't sealed, so on top of the ac's not working they were trying to cool a room with warm humid air making them work overtime. Also because of the door and sliding door not being sealed there were black Beatles dead all over the floor by the entrances. I would go back and try again, because I know the hotel has awesome fold and history, but this was an all round bad experience. I hope they get these issues resolved.
Stayed 2 nights in Jul 2023
Response from Francisco Grande Management on Aug 1, 2023
Thank you for your review and we are very sorry to hear of your experience at our resort. We had a maintenance issue with our AC system and our Engineering department was notified to plan a course of action. Unfortunately, Arizona is experiencing record breaking temperatures right now and our staff is working diligently to keep all areas cool. When we were notified of the issue with your room we made sure to reach out to Expedia to be sure you were issued a full refund for the inconvenience. We will be sure to address the other items about or door ways. Thank you for giving us another chance in the future and thank you for taking time to write a review.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2023
Response from Francisco Grande Management on Jun 12, 2023
Thank you for your review. We hope to see you again soon so we have an opportunity to increase your score next time. If you have any issues feel free to contact the hotel front desk so they may help assist.

4/10 Poor

Vince

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Over priced for an old resort
Room didnt cool down, water pressure was low and the elevator broke. Didnt help that we were on the 7th floor so that was fun.
Stayed 2 nights in May 2023
Response from Francisco Grande Management on Jun 12, 2023
We are very sorry to hear you didn't have a great experience at our resort. One of two of our elevators was down as we experienced a mechanical issue that required an outside vendor to fix. We do ask guests to alert the front desk when experiencing any in room issues and they will be happy to assist in alerting our engineering department to help. We hope you give us another chance. Take care.

10/10 Excellent

Rayha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s quiet and close to Barca.
Stayed 1 night in May 2023
Response from Francisco Grande Management on Jun 12, 2023
Thank you for staying with us and we are happy to hear you enjoyed your stay. We appreciate all our Barca Residency Academy guests who stay with us when they are in Arizona!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Francisco Grande Management on Jun 12, 2023
Thank you for your review. We appreciate the great feedback and we hope to see you back soon.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities
It is located near my daughters' home. We wanted to hang out by the pool on mothers' day. Myself, mother, daughter and ten year old grandson. There were water beetles swimming by the steps into the pool. The water was cloudy, dirty,full of dirt and leafs. I was told the pool is cleaned once a week. We did not let the grandson swim.
Stayed 2 nights in May 2023
Response from Hotel Management on May 17, 2023
Thank you for your review Richard. I apologize that you and your family were not able to use the pool. Our staff tries to keep our pool as clean as possible everyday. We are in a rural and remote area which can bring in life's creatures when winds and dust travel from surrounding areas. We hope you give us another chance for a future stay.

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service
Room was a bit dated.
Stayed 3 nights in Apr 2023
Response from Hotel Management on May 1, 2023
Thank you, Daniel for your review. We are a historical hotel and we try to keep the feel of our history throughout our property. We do hope you enjoyed your stay and hope to see you back!

6/10 Okay

LeeAnn

Stayed 3 nights in Apr 2023
Response from Hotel Management on May 12, 2023
Thank you, LeeAnn for your review. We hope you enjoyed your stay!

10/10 Excellent

John

Stayed 5 nights in Mar 2023
Response from Francisco Grande Management on Mar 27, 2023
Thank you, John. We appreciate the review and hope to see you back soon!

8/10 Good

Jeffrey, Laguna Beach

Liked: Staff & service
Beautiful view of the property from every room. The elevator has a mind if its own at times and the pool area jacuzzi not heated. Golf Course was in good condition and worth playing for the price. Dukes bar and staff the best. 😁
Stayed 5 nights in Mar 2023
Response from Francisco Grande Management on Mar 24, 2023
Thank you, Jeffrey for your review. Our jacuzzi was down as we waited on a part but it is back operational and is heated. We are happy to hear you enjoyed the golf course and Dukes! We hope to have you back soon so you can enjoy the pool too!

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023
Response from Francisco Grande Management on Apr 11, 2023
We appreciate you taking time to leave a review, Thank you and we hope to see you back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Francisco Grande Management on Mar 20, 2023
Thank you, John for your review. We appreciate your time in posting a review. We hope to see you back again!

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for the night. My son had baseball tournament in Maricopa, 25 minute drive to town. Nice quiet area, it's mostly a golfing resort. Rooms nice and roomy, bed comfy, nice golf club views, friendly staff. Restaurant at hotel was good. Older hotel but was fine for our stay.
Stayed 1 night in Mar 2023
Response from Francisco Grande Management on Mar 20, 2023
Thank you, Ana for your honest review. We are happy to hear you had a great stay. We hope your son had a great tournament! We hope to see you back again when you come back to the area.

10/10 Excellent

Bryan

Stayed 1 night in Mar 2023
Response from Francisco Grande Management on Apr 11, 2023
We appreciate you taking time to leave a review, Thank you and we hope to see you back soon!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun hotel with a great view.
Stayed 3 nights in Feb 2023
Response from Francisco Grande Management on Feb 28, 2023
Thank you for your review Anthony. We are happy to hear you had a great time at our resort with all hotel rooms facing the golf course and sports fields with great views - I'm glad you enjoyed Arizona in February - it's a great time to be in the state!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2023
Response from Francisco Grande Management on Feb 8, 2023
Thank you for your review and we hope to see you back soon at the Grande!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Francisco Grande Management on Feb 5, 2023
We appreciate taking time out to leave a review and are happy you had a great experience! We hope to see you back soon!

8/10 Good

Alton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property. Bed needs to be replaced as you rolled to the middle. Needs a little TLC in places - repaint in places in the room and sprucing up the elevators. Overall we had a good experience.
Stayed 1 night in Feb 2023
Response from Francisco Grande Management on Feb 5, 2023
Thank you for your review. We appreciate the information and we have informed our housekeeping department to review the bed in the room you stayed in so we can make necessary improvements. We hope to see you back soon!

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Francisco Grande Management on Feb 5, 2023
Thank you for your review! It is greatly appreciated, we hope to see you back at Francisco Grande!

6/10 Okay

Barbara

Business traveler
Liked: Cleanliness, staff & service, amenities
The property was dated, some maintenance issues and smelled like manure. Must have been a dairy farm nearby. Room access was from the outside. There was trash left outside in the walkways. Would not go back.
Stayed 1 night in Jan 2023
Response from Francisco Grande Management on Feb 5, 2023
Thank you for your review and I apologize you didn't have a pleasant stay. We are a historical hotel and try to keep the feel of our history throughout our property. We hope you give us a chance to have a better stay; if you have issues during your stay with your room we encourage all guests to inform the front desk to give us an opportunity to fix the issue.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Francisco Grande Management on Jan 5, 2023
Thank you for your review! We appreciate your feedback and happy to hear you had a great stay!

10/10 Excellent

CONSTANCE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Does need driveway repaired. All is good otherwise.
Stayed 1 night in Dec 2022
Response from Francisco Grande Management on Jan 5, 2023
Thank you for your review. We are happy to hear you had a great stay and appreciate your suggestion and will evaluate with our departments.

10/10 Excellent

Calvin

Stayed 1 night in Dec 2022
Response from Francisco Grande Management on Jan 5, 2023
Thank you for your review and your stay! We are happy to hear you had a great time and look forward to seeing you back at the Grande!

4/10 Poor

Elston

Business traveler
Liked: Cleanliness, staff & service
The AC did not cool the room. It was 77 degrees when I got up at 5am. The TV is in the lower compartment of the wall unit and you cannot see it from the bed.
Response from Francisco Grande Management on Jan 5, 2023
We apologize for the inconvenient temperature in the room and not being able to see the TV from the bed. We will review your suggestion with our departments.

8/10 Good

RANDALL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What really shines here is the staff. Every single encounter was positive and friendly. They work hard to keep the guests accommodated and their resort clean and comfortable. Property is older. Rooms and common areas are very clean, linens are good quality and clean. The furniture is serviceable, somewhat updated. Beds could be better.
Stayed 1 night in Sep 2022
Response from Francisco Grande Management on Oct 6, 2022
Thank you Randall for your review. We are very happy to hear you had a great stay with us. Our staff works hard to be sure we are meeting and exceeding a guest's stay. We hope to see you back soon!

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Francisco Grande Management on Oct 6, 2022
Thank you for your review Juan. We appreciate your feedback. Hope to see you back again!

2/10 Terrible

Po

Stayed 1 night in Aug 2022
Response from Francisco Grande Management on Aug 23, 2022
Thank you for your review. I am sorry to hear we did not meet your expectations. We will review with our staff so we can continue to address any concerns. We did not charge you for your cancellation. If you would like to address anything specifically with us please connect with us directly.

8/10 Good

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the food
Stayed 1 night in May 2022

8/10 Good

Marquita

Stayed 1 night in May 2022

8/10 Good

allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Hotel Management on May 2, 2022
Thank you, Allison for your review. We hope to see you back soon!

6/10 Okay

Julio

Stayed 2 nights in Apr 2022

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful and very helpful. Delicious food. Room had a coffeemaker and larger than average refrigerator.
Stayed 1 night in Apr 2022
Response from Hotel Management on May 2, 2022
Thank you, Laura for your review. We're glad our staff was able to help you and that you enjoyed your stay. We hope you can stay with us again soon!

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor hotel
The hotel and grounds were in poor condition. The rooms were small and very out-dated. The toilet had problems flushing. Thr pool and hot tub were dirty with giant roach- like bugs floating in them. This hotel was very over- priced, located far from services and was not a nice place to stay.
Stayed 4 nights in Mar 2022
Response from Francisco Grande Management on Apr 12, 2022
We are very sorry to hear you did not have an enjoyable experience at our resort. Our resort has been around for over 50 years with a goal of maintaining a historical charm. We are in a rural and remote area which can bring in life's creatures when winds and dust travel from surrounding areas. We hope you give us another chance for a future stay. Take care and thank you for your review.

6/10 Okay

Carrie

Traveled with partner
Property was pretty. Nice balcony Need to update rooms TV was small and practical was on the floor.
Stayed 1 night in Mar 2022
Response from Francisco Grande Management on Apr 12, 2022
Thank you, Carrie for your review. We are happy to hear you enjoyed the atmostphere and balconies that look over the golf course and grounds. We continue to evaluate the resort and make necessary upgrades, thank you for your advice and we will be sure to evaluate in the future.

8/10 Good

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay rooms are big price is ok but the place is outdated
Stayed 1 night in Feb 2022
Response from Francisco Grande Management on Mar 11, 2022
Robert thank you for your review. We very much appreciate your feedback. We hope you can stay with us again soon!

8/10 Good

Desiree

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Francisco Grande Management on Apr 12, 2022
Thank you, Desiree for your review. We hope to see you back at our resort!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The A/C blew hot air instead of cold air. The shower knob (the pull knob to turn on the shower head) prevented the water to rotate to hot water making the shower more on the cold side than warm side.
Stayed 1 night in Jan 2022

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unique and the entire staff was exceptional. Food and service at restaurant was excellent. Remote location but not in an relaxing way. Great if you plan to golf but not much else.
Stayed 1 night in Dec 2021

6/10 Okay

Jane

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in desperate need of updating. At the Very High weekend rate we paid I did expect furnishings and tv from this decade or even this century. If you like the Original vibe you will love this place. If you appreciate new beds, pillows and tvs larger than 20" this is Not the place for you.
Stayed 1 night in Dec 2021

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
My office at lunch
Stayed 1 night in Dec 2021

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
An amazing view of baseball history built by a person that almost literary manifested their vision. The sports theme continues...
Stayed 2 nights in Nov 2021