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Reviews of Hotel Toubkal

4 out of 5
Hotel Toubkal
9 Rue Sidi Belyout, Avenue Des FAR, Casablanca

Reviews

7.2

Good

Rating 10 - Excellent. 69 out of 417 reviews" "
Rating 8 - Good. 179 out of 417 reviews" "
Rating 6 - Okay. 107 out of 417 reviews" "
Rating 4 - Poor. 35 out of 417 reviews" "
Rating 2 - Terrible. 27 out of 417 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Terri

Stayed 1 night in Jun 2023
Response from La Direction on Jul 5, 2023
A very big thank you from all our staff on your wonderful score! We're so glad to hear you enjoyed your stay in our hotel. Our staff tries to make each of our clients feel at home.We hope to welcome you again in the future!Regards,

10/10 Excellent

Jibreel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s apartment style converted to hotel. It is clean and for the price the bathroom were clean
Stayed 1 night in May 2023
Response from La Direction on May 10, 2023
Dear Mr Jibreel,Thank you very much for this great note! We are more than happy to see that your stay went well in our hotel. We look forward to seeing you again during your next stay in our city.Sincerely

10/10 Excellent

Andre T., Upper Marlboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff! They will do what it takes to accomodate their customers.
Response from La Direction on May 3, 2023
Dear Mr Andre,A very big thank you from all our staff on your wonderful review! We're so glad to hear you enjoyed your stay in our hotel. Our staff tries to make each of our clients feel at home.We hope to welcome you again in the future!Best Regards

6/10 Okay

Andrea

Traveled with partner
Liked: Staff & service
Disliked: Amenities
City taxes are way higher than Expedia advertised. It's pretty outdated in the rooms and not super clean. The restaurant menu was ok but nothing was available the nights we were there.
Stayed 3 nights in Apr 2023
Response from La Direction on May 10, 2023
Dear Guest, We would like to thank you for your comment and for choosing our hotel in the city center. The city taxe is 19.80 mad per person, per night. We also apologies about the restaurant menu, it is now available.We hope you enjoyed your stay with us, and to welcome you again in the future.Best Regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs and staff lied about refund
There were bed bugs. The staff did not seem to take it seriously at all even though I had woken up with bed bugs crawling on my face and body. We decided to leave and go to a different hotel. I was told there would be a refund issued but I never received it. I contacted the hotel and never heard back. Absolute worst experience and service I have ever received.
Stayed 3 nights in Dec 2022
Response from La Direction on Mar 9, 2023
Dear Valued Guest,Thank you for taking the time to share your opinion. We would have preferred your experience to be more pleasant, your comments and impressions are very important to us because they help us improve our services on a daily basis. The satisfaction of our guests is our priority, but apparently, we have not succeeded this time. If you give us the opportunity to regain your trust, we will be happy to offer you the best of what our guests appreciate every day.Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
This was a wonderful hotel. I stayed for only a night, but it was a relaxing experience with friendly and helpful staff. They were able to call me a taxi in the morning to get to the train station, which was very appreciated.
Stayed 1 night in Feb 2023
Response from La Direction on Mar 9, 2023
Dear Valued Guest,We would like to thank you for this comment which delights us. We are very happy to know that we were able to meet your expectations during your stay Our teams work every day with passion and will be happy to read your compliments. Looking forward to welcoming you again soon. Warmest Regards

4/10 Poor

Leah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ich hatte gleich Migräne bei der Ankunft im Hotel, da ein so starker Wachsgeruch uns empfangen hat
Stayed 2 nights in Aug 2022

10/10 Excellent

Kevin, Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and my stay was nice. Not the greatest place I’ve ever stayed at but I would revive them a thumbs up.
Stayed 1 night in Apr 2022
Response from La direction on Oct 12, 2022
Thank you for staying with us! We appreciate your wonderful comments and are glad to hear that you enjoyed your stay! We hope to see you again.

10/10 Excellent

Nilmaris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 23 nights in Jul 2021
Response from La direction on Oct 12, 2022
Thank you for staying with us! We appreciate your wonderful comments and are glad to hear that you enjoyed your stay! We hope to see you again.

6/10 Okay

Emanuel

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Evelina, NY

Traveled with family
Liked: Cleanliness, staff & service
the hotel is very old. but room is clean. staff is helpful. there's construction going out even at night ( the hotel put double windows, but still you can hear it).
Stayed 1 night in Feb 2020
Response from La Direction on Mar 12, 2020
Dear Mme Evelina, Thank you for leaving us your comment regarding your recent stay in our hotel. We would like to apologies about the noise due to the construction in front of our hotel. We hope you will come back and see us again soon. Best Regards

10/10 Excellent

Henry W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location, property is clean and quiet, walk able area close to central market, good breakfast, friendly and helpful staff.
Stayed 1 night in Jan 2020
Response from La Direction on Feb 4, 2020
Dear Valued Guest, Thank you for leaving us your comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Walking distance to train and bus stations. Quiet and safe location.
Stayed 2 nights in Jan 2020
Response from La Direction on Jan 24, 2020
Dear valued guest, We would like to thank you for leaving us your comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Everything was well Staff very friendly Front desk was awesome Thank you everyone Wafa and robert
Stayed 2 nights in Jan 2020
Response from La Direction on Jan 16, 2020
Dear Mme Wafa and Mr Robert, We would like to thank you for leaving us your comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to share your comment. Sincerely,

2/10 Terrible

Verified traveler

Stayed 3 nights in Nov 2019
Response from La Direction on Jan 16, 2020
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff , Great Location
Great Location!!! Steps away from Casa Port
Stayed 2 nights in Nov 2019
Response from La Direction on Dec 4, 2019
Dear Mr Jason, Tjank you very much for your comment regarding your recent stay in our hotel. We hope you will come back and see us again soon. Best Regards

8/10 Good

Sultan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the shops and restaurants. We had a flight at 2am so did not stay the night, only few hours during the day to get some sleep before our flight to Europe.
Stayed 1 night in Sep 2019
Response from The Direction on Oct 9, 2019
Dear Sultan, A big thank you for taking the time to share your experience with everyone, we are delighted that you enjoyed your visit through our hotel ! We would be honored to welcome you for a second time! Sincere friendships.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from relation client on Aug 30, 2019
Bonjour Jacqueline, Merci d'avoir pris le temps de nous donner votre avis. On espère vous revoir prochainement.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. Friendly staff. Good WiFi. Spacious room.
Stayed 2 nights in Jul 2019
Response from The Direction on Jul 26, 2019
A big thank you for your very nice review, we could not be happier you enjoyed your visit to our hotel ! We would be honored to welcome you again sometime!

10/10 Excellent

Roel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Place to Stay.
Clean rooms, friendly staff.
Stayed 2 nights in Jun 2019
Response from The Direction on Jul 26, 2019
A big thank you for your very nice review, we could not be happier you enjoyed your visit to our hotel ! We would be honored to welcome you again sometime!

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from The direction on Jul 26, 2019
A big thank you for your very nice review, we could not be happier you enjoyed your visit to our hotel ! We would be honored to welcome you again sometime!

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay, much better best western than the ones in North America! Clean and good quality.
Stayed 1 night in May 2019

6/10 Okay

Winston, Long Beach, CA

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very high end place. I will keep this in mind.
Stayed 1 night in Apr 2019
Response from The direction on May 2, 2019
dear customer, we are very well aware of this matter, do not worry, this is why we have hired a brand new chef who will begin to offer menus more tailored to the tastes of each customer, also know we will soon begin new renovations in the hotel to ensure our customers an even more modern and comfortable atmosphere because we always aim to meet the needs of our customer base!

8/10 Good

Chiharu

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from La direction on Jun 13, 2019
Bonjour Chiharu, Merci d'avoir pris le temps de nous donner votre avis. On espère vous revoir très bientôt.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from The Direction on Apr 9, 2019
Dear Dave, Thank you so much for your positive review! We are always happy to welcome our guests at our hotel and we sincerely hope that you visit us next time! Looking forward to seeing you again, please accept our best regards.

6/10 Okay

Verified traveler

Serviceable hotel
Serviceable hotel a quick walk from the Casa Port train station. The area is a bit sketchy. Practical to have a restaurant on site (that serves alcohol!).
Stayed 1 night in Mar 2019
Response from The direction on Apr 9, 2019
dear Marie, we are very well aware of this matter, do not worry, this is why we have hired a brand new chef who will begin to offer menus more tailored to the tastes of each customer, also know we will soon begin new renovations in the hotel to ensure our customers an even more modern and comfortable atmosphere because we always aim to meet the needs of our customer base!

6/10 Okay

Aubine

Stayed 3 nights in Feb 2019
Response from La Direction on Mar 6, 2019
Bonjour Aubine, Merci d'avoir pris le temps de nous donner votre avis. Nous oeuvrons chaque jour pour venir en aide à nos chers clients de manière à satisfaire leurs besoins et leur offrir un séjour inoubliable! Dans l'attente de vous revoir, veuillez accepter, nos salutations distinguées.

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel worked fine for us. Signage is poor. We walked right by it without seeing it right away. They let us check in at 10 am which was great. Train station is nearby so convenient. Also close to the tram which worked well.
Stayed 4 nights in Jan 2019
Response from Hotel Toubkal BEST WESTERN on Feb 12, 2019
Hi Sandra, Thank you for your comment; it's always a delight when we satisfy our clients! The reason for the poor signage is that the hotel was amidst changing its visual identity with the new logos for BEST WESTERN, we hope it was not much of an inconvenience for you! we really hope to see you again soon!

10/10 Excellent

Kurtina, Chicago, Il

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet, and centrally located. Staff was nice and helpful. Just a 2km run from the mosque!
Stayed 2 nights in Jan 2019
Response from The direction on Mar 4, 2019
Dear Kurtina, we are always delighted when our clients take the time to communicate their reviews online! we try our best to give you the absolute best! Kind regards

6/10 Okay

Bob

Liked: Cleanliness
Average in every way, but location is great
This is ur typical Best Western hotel that is average in every way. However, the location is great since it is within a five minute walk from Casa Port - meaning u can get to/from the Airport using the train and won't have to engage in the oh-so-annoying ritual of haggling with cab drivers. As with any Best Western I know, the rooms are priced artificially high and then discounted. So look for a wide price range on different sites.
Stayed 3 nights in Dec 2018
Response from La Direction on Dec 10, 2018
Dear Mr Bob, Thank you for leaving us your comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to leave us a comment. Best regards

8/10 Good

Essa

Nice location
Stayed 3 nights in Nov 2018
Response from La Direction on Nov 29, 2018
Dear Mme Essa, Thank you for leaving us your comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to leave us a comment. We appreciate your loyalty to our hotel. Best regards

4/10 Poor

Tanya

Very mediocre. For the price, it was not upto standard and even breakfast wasnt included. My second day- the toiletries were not stocked and I had only a hand towel. Reception staff was not that friendly when I arrived but the day I left, the gentleman was very nice. Buck up!
Stayed 2 nights in Nov 2018
Response from La Direction on Nov 29, 2018
Dear Mme Tanya, Thank you for leaving us your comment regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again, please accept our sincere apologies. Best regards

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall It was a good stay, breakfast was excellent. in our room, the internet connection was poor. We went to the lobby to access the internet.
Stayed 1 night in Nov 2018
Response from La Direction on Nov 14, 2018
Dear Mme Patricia, Thank you for leaving us your comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to leave us a comment. We appreciate your loyalty to our hotel. Best regards

8/10 Good

Paolo

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel for fairly good compare to the price i dont recommend for perfect vacation
Stayed 1 night in Nov 2018
Response from La direction on Nov 14, 2018
Dear Guest, Thank you for leaving us your comment regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to leave us a comment. We appreciate your loyalty to our hotel. Best regards

6/10 Okay

Eve

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed upon arrival at the hotel - the reception and lobby was not pleasant. We suspect there was water leakage as we entered our floor as the entire common corridor was covered in white cloth (not exactly welcoming at midnight). No explanation was given either to warn us beforehand. Good sized room (thankfully) otherwise we might have considered moving out of the hotel. Toilet was abit dark and did not provide the usual toiletries hotels do such as toothbrush etc Overall a very old that needs major refurbishment
Stayed 1 night in Oct 2018
Response from La Direction on Nov 14, 2018
Dear Valued Guest, Thank you for leaving us your comment regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again, please accept our sincere apologies. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was done very fast, which was great. The lady at breakfast wanted me to pay cash for the breakfast as I was told that the restaurant's credit card pay terminal didn't work. She was very reluctant to add the breakfast to the room bill, whereas this is very normal to do at a business hotel.
Stayed 1 night in Sep 2018
Response from La Direction on Oct 30, 2018
Dear Valued Guest, Thank you for leaving us your comment regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again, please accept our sincere apologies. Best regards

4/10 Poor

hisham, Manchester, uk

Disliked: Cleanliness, room comfort
Needs a refurb
Overpriced for what it is needs a refurb bathroom not so nice
Stayed 1 night in Sep 2018
Response from La Direction on Oct 30, 2018
Dear Mr Hisham, Thank you for leaving us your comment regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again, please accept our sincere apologies. Best regards

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, average staff
The hotel is in a great area but the front desk staff really act like they don't care and you are inconveniencing them. I arrived with luggage and had zero help. The front desk staff is unprofessional and aloof. However the room is very comfortable, and the hotels in a perfect area near the Medina. I would stay here again.
Stayed 1 night in Sep 2018
Response from La Direction on Oct 30, 2018
Dear Mr Matthew, Thank you for leaving us your comment regarding your stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us (regarding the front desk staff) to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again, please accept our sincere apologies. Best regards

8/10 Good

NAYEEMUDDIN

Stayed 4 nights in Jul 2018

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Juan

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel just to be one night
Hotel four stars but seems to be two or less, the bathroom layout is very bad , wc separated without any way to clean yourself
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
I arrived to find out there was “an issue with the hotel” and they had moved my reservation to another hotel for one night. The hotel they moved me to was perfectly fine but I wish I would have had some advance notice. Prior to moving to the new hotel I was told by the front desk that I had to find a way to get my luggage back to the best western, given it wasn’t my fault why I wa seeing moved I didn’t believe this should be my responsibility. After fighting with them they agreed to come and get my luggage, as I would be out all day touring. Once I got back from a long day of touring my (first) room was fine. Unbenouced to me (didn’t notice till 3AM the next morning when I got up to shower) that the shower water was brown.. I called the front desk and they sent the bellboy up where he preceded to tell me it was the light in the bathroom making the water look discolored.. I proceeded to tell him I needed to shower now as I need to catch a train to Marrakesh shortly, he then told me to shower in the room across the hall and change in my room! Under no circumstance was I going to shower in another room and then walk across the hall in a towel.. they eventually moved me to another room, but this room had flys. It just wasn’t the best stay for me.. and very stressful.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful service
Very thoughtful service for our airport transfer.
Stayed 1 night in Jun 2018

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, room comfort
Good Value.
Not the newest hotel but good value for money and excellent location.
Stayed 2 nights in Jun 2018