Ratings based on 59 Verified Reviews
3.4 Room cleanliness
3.3 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Windhoek, Namibia
Lots of potentialPosted Jan 6, 2018
The place could be really nice if just all the small issues didn’t add up. It’s beautiful and has an excellent location. They just need to provide towels, clean the windows, paint, train the staff, dust. Overall, it’s good but over time all the little things get annoying....like asking for silverware and a napkin at every meal. They have tennis rackets but no balls. It just goes on and on. No towels at the beautiful pool. Plastic lounge chairs have no cushions.
by A verified traveler from Toronto, Canada
Do not stay herePosted Dec 2, 2017
The rooms are dirty. The hotel is outdated and in need of a major renovation. In some areas the roof looks like it will collapse at any minute. Trying to eat dinner in the dining room is almost impossible. On a Saturday night we were told the dining room was closed when we came down to dinner. No explanation. Just closed. This hotel was highly disappointing.
Posted Aug 29, 2017 on Hotels
Good for Family an Relax
Great place. Very beautiful. Highly recommendPosted Feb 24, 2017 on Hotels
The staff was amazing and went out of their way to make us comfortable. Two pools, a hot tub and a good restaurant. Near beautiful wineries. Our room was exquisitely decorated. Take bus from vina Del Mar to Casablanca and hotel is a short taxi ride
by A verified traveler
Posted Jan 12, 2017 on Hotels
The pool was amazing. Indoor and outdoor with spa. Lovely reception great location
by A verified traveler
Not recommendedPosted Aug 19, 2016
Hotel is occupied with maintaineance works. Understaffed and unfriendly personnel. Everything takes a long time. Restaurant not prepared for a lot of people. In general this hotel would be nice if there would be more personnel and if it would be proper maintained. Hotel looks like 20 years without maintenance. Price is far too high for this hotel.
by Ramon from Denver
Worst servicePosted May 21, 2016 on Hotels
Horrible service. Restaurant closed almost everyday because I was the only guest. Very poor internet connectivity. Room not clean. Never coming back
by Cheryl from New Orleans
CasablancaPosted Apr 5, 2016 on Hotels
Has great potential, dated and no wifi in room and the wifi in lobby was very slow. Very friendly staff. Appears to be new rooms being built.
for Everyoneby A verified traveler from Cornwall, UK
Posted Apr 27, 2015
Pros: Friendliness of the staff and relaxing atmosphere of the hotel with a good pool.
Location: Good situation for visiting vineyards of the Valley.
Convenient hotel to Santiago airport, comfortable and good food. Glass of chilled wine on arrival after 20+ hours of travelling really appreciated.
by Alexandra from Vancouver, Canada
Tranquility and BeautyPosted Mar 28, 2015 on Hotels
We had a wonderful stay at the Casablanca Hotel. We were greeted with a glass of wine and our room was perfect! We felt welcomed and taken care of! They have a lot to offer and it is a perfect place for families.