- Disliked: Staff & service, room comfort
Do not stay there
Absolutely shocking. We arrived as an engaged unmarried couple. We're told we could not stay in one room. Told to either go to local police station to get a certificate we can stay together or we need to pay for 2 rooms. We provided evidence that we had emailed the hotel to advise we are engaged and not married to which they responded it was not a problem and we are welcome. The manager said his staff made a mistake when replying so. We asked for the second room free of charge and we're denied it. They wanted 100euro for a second room bearing in mind my first room was 150euro. So off we went to the police station to try get this 'certificate'. After a 2 hour wait at the local police station, was told unless we are married cannot stay together in one room. So back to Kenzi. Explained we wasted time. No apology nothing. And guess what, were charged the full 150euro cancellation fee when we said we refuse to stay.