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Reviews of Oum Palace Hôtel & Spa Casablanca

4 out of 5
Oum Palace Hôtel & Spa Casablanca
12 Rue Kamal Mohamed, Casablanca

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 130 reviews" "
Rating 8 - Good. 39 out of 130 reviews" "
Rating 6 - Okay. 31 out of 130 reviews" "
Rating 4 - Poor. 14 out of 130 reviews" "
Rating 2 - Terrible. 7 out of 130 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shaun, LIMASSOL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of markets within easy walking distance to find anything and everything you may want or didn't realize you needed. Breakfast buffets were great, add it to your reservation and save the hassle of buying it each morning. Staff was very helpful and went out of their way to make my short stay enjoyable. Plenty of food choices in the area.
Stayed 2 nights in Apr 2024

8/10 Good

Greg

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Location is central - close to the Medina. Rooms were comfortable and clean. Staff was pleasant. The only issue we had was with the restaurant. Six of us had a la carte dinner, but we’re disappointed that many of the menu items were not available (sushi, sandwiches, many other categories of food). The drinks and food took at least 30 minutes. Food was good, when it arrived, but it seemed that all staff were focused on the buffet only.
Stayed 1 night in Sep 2023

6/10 Okay

Emily

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reception staff rude - the porters and housekeeping however, were lovely. It was just the ladies on the front desk who could not be less bothered to help you or be polite. Food ok. A few flies on the buffet. Rooms are spacious - comfy beds. The surrounding area is not very safe. Major main road, loud and busy all night. Probably ok for a one night stay. Would not recommend any longer here due to the poor location. Location & reception staff / concierge have let this place down.
Stayed 7 nights in Sep 2023

10/10 Excellent

Allyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

SANGOH

Stayed 1 night in May 2023
Response from Oum Palace Hotel & Spa Casablanca on Jun 9, 2023
Thank you for choosing our hotel for your stay!It was a great pleasure to learn that your stay in our hotel has brought you complete satisfaction.For this reason, we would like to welcome you once again to Oum Palace Hotel & Spa.

8/10 Good

Shamsul

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really helpful.
Stayed 5 nights in May 2023
Response from Oum Palace Hotel & Spa Casablanca on May 14, 2023
Thank you for making our hotel your choice for your stay, and for taking time to write this delightful message.It is a pleasure to know that you were satisfied with your stay with us.Your encouragement is a real source of motivation for us.Hope to see you again very soon.

6/10 Okay

karen

Disliked: Staff & service, property conditions & facilities
Basic accommodation, Quite close to train station, no towels provided at first, AC was difficult to manage, bathrooms were clean
Stayed 1 night in May 2023
Response from Oum Palace Hotel & Spa Casablanca on May 14, 2023
First of all, we would like to thank you for choosing our hotel for your stay. We would like to thank you very much for your comments regarding the quality and the staff of our hotel. We will take your remarks into consideration. We will always do our best to improve the comfort of our customers.We hope to welcome you again very soon during your next visit to Casablanca.

8/10 Good

kimberly

Liked: Cleanliness, staff & service
Hotel is fine- AC is ok- did have some mold in shower and the street is very noisy - would have been really bad without a sound machine- good bfast
Stayed 1 night in Apr 2023
Response from Oum Palace Hotel & Spa Casablanca on May 14, 2023
Thank you very much for choosing the Oum Palace Hotel & Spa for your stay in Casablanca.The feedback from our customers represents a real development opportunity for us.We will take your remarks into consideration. We will always do our best to improve the comfort of our customers.We hope to welcome you again very soon during your next visit to Casablanca.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oumpalace was very clean and had good wifi. Very close to restaurants and shopping. Staff also were very helpful and kind.
Stayed 1 night in Apr 2023
Response from Oum Palace Hotel & Spa Casablanca on May 14, 2023
First of all, we would like to thank you for choosing our hotel for your stay. We would like to thank you very much for your comments regarding the quality and the staff of our hotel.What an honor to see that our Oum Palace Hotel & Spa met your expectations. We hope to have the pleasure of welcoming you again at the New Hotel Piscine Wellness & Spa, and will do our best to satisfy you fully.

10/10 Excellent

Filipe

Stayed 2 nights in Mar 2023
Response from Oum Palace Hotel & Spa Casablanca on May 14, 2023
Dear Customer, Thank you for leaving us your opinion, it is important for us to your your feedback in order to assess the performance of our services.Thank you for your interest in our Oum Palace Hotel & SPA, we hope to welcome you again very soon.

10/10 Excellent

Taylore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. Bedrooms were spacious and clean. Staff were really nice to deal with especially after having some issues with our shower they moved us to a new room without any issues. I would highly recommend
Stayed 2 nights in Mar 2023
Response from Oum Palace Hotel & Spa Casablanca on May 14, 2023
First of all, we would like to thank you for choosing our hotel for your stay. We would like to thank you very much for your comments regarding the quality and the staff of our hotel. What an honor to see that our Oum Palace Hotel & Spa Casablanca met your expectations. We hope to have the pleasure of welcoming you again at the New Hotel Piscine Wellness & Spa, and will do our best to satisfy you fully.

10/10 Excellent

David

Stayed 2 nights in Mar 2023

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff and very clean. But difficult for car parking.
Stayed 1 night in Feb 2023

10/10 Excellent

Hicham

Stayed 2 nights in Jan 2023
Response from Oum Palace Family on Jan 14, 2023
Oum Palace Hotel & Spa Casablanca vous remercie pour l'avoir choisi lors de votre séjour ainsi que pour cette excellente note !On plaisir de vous accueillir très bientôt!

10/10 Excellent

Faye

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staffs, perfect location For a price, it is a good hotel
Response from Oum Palace Family on Jan 5, 2023
Thank you for making our hotel your choice for your stay, and for taking time to write this delightful message.It was a great pleasure to learn that your stay in our hotel has brought you complete satisfaction.We hope to welcome you again very soon during your next visit to Casablanca.

6/10 Okay

AMIL KUSAIN JR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi is slow. Breakfast starts early 6.30am so you can do excursion. The receptionist was helpful. Spa was too expensive only femal staff. In general, we enjoyed our stay.
Response from Oum Palace Hotel & Spa Casablanca on Jan 16, 2023
First of all, we thank you for having devoted your time to share your experience with us, and also for having chosen our hotel for your stay in Casablanca.Please know that your comment has been taken into account. However, we hope to have the opportunity to welcome you again and demonstrate the level of excellence for which we are recognized.Please accept the expression of our respectful and dedicated sentiments.

10/10 Excellent

Misaki

Liked: Staff & service, amenities, property conditions & facilities
Workers were so nice and helpful. I had a great experience staying at this hotel.
Stayed 2 nights in Dec 2022
Response from Oum Palace Family on Dec 23, 2022
We thank you for this comment and hope to welcome you back very soon

10/10 Excellent

Aleem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff at this hotel. The hotel is new and bright, the rooms are big and well priced. They kept my suitcase for 3 weeks before I would check in.
Stayed 2 nights in Oct 2022
Response from Oum Palace Family on Nov 10, 2022
Thank you for making our hotel your choice for your stay, and for taking time to write this delightful message.It was a great pleasure to learn that your stay in our hotel has brought you complete satisfaction.Your encouragement is a real source of motivation for us.We hope to have the pleasure of welcoming you back very soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022
Response from Oum Palace Family on Nov 10, 2022
Dear Thomas, Thank you for choosing our hotel for your stay!Please accept the assurance of our sincere consideration.Hope to see you again very soon.

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. It was close to the train station so easy to get to. The check in was a bit slow, otherwise all was good.
Stayed 1 night in Sep 2022

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, wonderful staff. Clean, quiet rooms.
Stayed 1 night in Apr 2022
Response from Oum Palace Family on Jun 17, 2022
Dear Lillian, It was a pleasure to welcome you We're glade to know that you appreciate our service and hotel Hope to welcome you back very soon !

10/10 Excellent

Vernon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick, efficient, clean, friendly and courteous staff.
Stayed 1 night in May 2022
Response from Oum Palace Family on Jun 17, 2022
Dear Vernon, Thank you for choosing our hotel for your stay! It is a great pleasure to know that your stay in our hotel was pleasant as well as the appreciation of the comfort of our accommodation and the friendly welcome from our team is in turn a real satisfaction. Please believe in expressing our respectful and devoted sentiments. Hope to welcome you back very soon !

10/10 Excellent

Rajeshwari

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
We had an overnight stay in Casablanca. We didn’t need anything too fancy for our stay. This hotel was perfect. It was modern with a good location and friendly staff. Based in central Casablanca and not far from the train station. If visiting Casablanca and needing to use a taxi use the Petit Taxis (they are red) and ask for the metre / counter. It cost us 10dirhams to return to the station whereas we paid 70 dirhams to get to the hotel.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Will be better
I think this hotel is just a few months from being very good - but the work was not quite finished, so there were some smell issues, bug issues - I feel like in 3-4 months they will have it all figured out…
Stayed 2 nights in Mar 2022

10/10 Excellent

Jibreel

Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to train station
Stayed 1 night in Oct 2021

10/10 Excellent

Jibreel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to train station. It was also close to pizza hut and other local restaurants
Stayed 1 night in Oct 2021

6/10 Okay

Youssef, Saint-Laurent

Traveled with family and small children
Liked: Cleanliness
Good in Géneral but not perfect as 4 Stars services !! arriving at the hotel after a long trip, with 2 small kids .The receiption was not professional( both of the two girls no welcoming or smile , any more :-) no public relations come cross rude loud .We were very tired from the trip and wanted to be able to check-in, drop our bags, shower and rest . Unfortunately when we arrived the unwelcoming lady at the front desk told us that there is no reservation under my name,at this point I was irritated. thanks god the general manager comes and fixed the issue but on the other way we got More extra charges for 2 small child ( infant included ) because There are not on my reservation doc ( which is right because off the expedia app issues , but on the otherside , every familly knows that we do not paid for child under 4 ans ( even in 5 stars hotels ressorts :-) , talking by experience , on the positive side the general manager was so freindly and very respectful and take care of our reservation and took the time to fix every thg no coffee or tea capsules and even no bottle of water was not placed in the room as expected I understand that the hotel needs to make money from everything and anything but this is a very unprofessional way to pay 600 DH for a shower hhh ( not a SPA )my wife and i was very disapointed , obviously not expected from a 4 stars hotel, On the positive side, the room was clean,all stuff except the both girls at reception was so freindly and very welcoming.
Stayed 2 nights in Aug 2021

4/10 Poor

SBDUL-SALAM

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Shower floor was filthy and the room smelled bad. Comfy bed and good location
Stayed 1 night in Jul 2021

10/10 Excellent

Su

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Amazing place and clean, staff was extremely friendly and attentive. Close to everything.
Stayed 3 nights in Jun 2021

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff.
Great Hotel Das State right within walking distance of car support train station.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Oum Palace. Each of the staff members were extremely pleasant and helpful. From helping me find a taxi, helping me get room service from the restaurant across the street, housekeeping sound an amazing job with keeping my room clean and comfortable, the hotel restaurant staff kind and courteous with breakfast~everyone here showed EXCEPTIONAL customer service! It was one of my most enjoyable hotel stays from all over the world including the US. If I'm ever in Casablanca again, I'll definitely come here first! Thank you Oum Palace!
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. I'm a solo female traveler and I felt safe both walking the area as well as in the hotel. The positives: The hotel is clean and the staff are very friendly and helpful. The location is an easy walk to and from the train station and is close to both the medina and the UN Plaza. There are plenty of places to eat around and the staff was good with recommending places to go as well. The room was nice and I could tell it had been through a recent refurbishment. To me the bed was comfortable, I enjoy and prefer firm beds. The cons: The noise would be my only issue. The halls echoed a lot and the outside noise was a bit much. I do wish my room was away from the elevators so that maybe it would have been somewhat quieter. Overall I probably would stay here again.
Stayed 3 nights in Jan 2020
Response from Oum Palace Family on Apr 8, 2020
We would like to thank you for having chosen the Oum Palace Hotel & Spa and also for taking the time to share your opinion, which allows us to continue to evolve each day, in order to be able to offer our customers the best service. possible. We are delighted that the services are up to your expectations. Hope to see you again very soon. Oum Palace Family,

10/10 Excellent

Anta, Dakar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly and professional. Good breakfast .
Stayed 2 nights in Jan 2020
Response from Oum Palace Hotel & Spa on Jan 21, 2020
Dear Anta, Thank you for choosing the Oum Palace Hotel &Spa for your recent travel to Casablanca. Our staff works extremely hard to make sure each guest has a wonderful experience. We are really pleased to hear you enjoyed our hotel. Hope that you will stay with us again the next time you are in Casablanca. Cordially. Oum palace Family,

8/10 Good

Mubarak

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff were good and we loved the driver. For food go to the marina mall
Stayed 2 nights in Sep 2019
Response from OumPalace Hotel &SPA on Sep 27, 2019
We truly thank you for choosing OumPalace Hotel &SPA for your stay in Casablanca. I’m glad to hear about your amazing experience at OumPalace Hotel &SPA. Our staff works extremely hard to make sure each guest has a wonderful experience. Hope to welcome you back soon! OumPalace Family.

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2019
Response from OumPalace Hotel & SPA on Oct 6, 2019
We truly thank you for choosing OumPalace Hotel &SPA for your stay in Casablanca. We are satisfied that you enjoyed your stay with us. Hope that you will stay with us again the next time you are in Casablanca. Cordially. OumPalace Family.

10/10 Excellent

Travisroberts

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this hotel great service great staff and they all speak all languages excellent place .. 5⭐️
Stayed 1 night in Jul 2019
Response from OumPalace Hotel & SPA on Sep 27, 2019
Dear Robert, We truly thank you for choosing OumPalace Hotel &SPA for your stay in Casablanca. We are satisfied that you enjoyed your stay with us. Please make sure to come again when you return to Casablanca. cordially. OumPalace Family.

2/10 Terrible

Verified traveler

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stay away from this hotel! Expedia charged us with 2 adults and 2 children, but at the hotel they changed and they said it's rule what they set, so they charged 300 MDH more than what expedia charged. Beware of this hotel, I will not go again and I WILL NOT refer any friends to go over again. My simple question was if Expedia charges how can they simply charge more, it's not a good business acumen, if I had one less person in expedia then its a different case but I had it for 2 adults and 2 children with AGES mentioned, even then they override that and asked for additional adult charge, since I was with sick kid at that time, and also travelling from marrakech, we have been pushed to agree and paid what they asked for. They added price for breakfast too after we insisted they took out BF charge. Ridiculous...STAY AWAY !
Stayed 1 night in Jun 2019
Response from OumPalace Hotel & SPA on Sep 28, 2019
We appreciate you choosing our hotel and hope that we’ll have the opportunity to be in your service again in the future. We understand that you are not fully satisfied with the experience with us. On the behalf of our team, we deeply apologize for this unpleasant experience you had. Your feedback will be shared with the concerned department. We hope you will visit us again. Cordially. OumPalace Family.

8/10 Good

Anne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and great service
Excellent location for seeing Casablanca, or if traveling elsewhere by bus, as bus station at end of street. Hotel is older, but comfortable and clean, with excellent service. Will arrange pickup at airport. Our flight was 5 hours late, but our driver was still there to meet us. Breakfast buffet included. Would recommend.
Stayed 1 night in Apr 2019
Response from OumPalace Hotel & SPA on Sep 28, 2019
Dear Anne, We truly thank you for choosing OumPalace Hotel &SPA for your stay in Casablanca. We love to hear back from our guests, and it will be a real pleasure to share your feedback with our team. Our staff works extremely hard to make sure each guest has a wonderful experience. Hope that you will stay with us again the next time you are in Casablanca. Cordially. OumPalace Family.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air condition work heat during winter and cold during summer. so don't expect cold Air condition month of march. Furniture is dirty and too old need to be change. also when I came they give me wrong room type...had to comeback to change the room
Stayed 1 night in Mar 2019
Response from OumPalace Hotel & SPA on Sep 28, 2019
Thank you for choosing the OumPalace Hotel &SPA for your recent travel to Casablanca. We really appreciate your staying with us, we make you sure that we will definitely work harder to improve upon what we missed during your last stay. Please make sure to come again when you return to Casablanca. Cordially. OumPalace Family.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2019
Response from OumPalace Hotel & SPA on Sep 28, 2019
We truly thank you for choosing OumPalace Hotel &SPA for your stay in Casablanca. We are satisfied that you enjoyed your stay with us. Hope that you will stay with us again the next time you are in Casablanca. Cordially. OumPalace Family.

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!
We really lucked out w this hotel! The staff went out of their way to make us feel welcome and taken care of. We stayed twice as long as we intended bc of the exceptional service.
Stayed 1 night in Jan 2019
Response from OumPalace Hotel & SPA on Sep 28, 2019
dear Christi, A big thanks for having chosen the Oum Palace Hotel & Spa during your stay in the economic capital and for taking the time to share your feedback on your experience. It was a pleasure to know that your stay with us has satisfied you. It’s our priority to deliver the most pleasant and comfortable stay possible. Please make sure to come again when you return to Casablanca. Cordially. OumPalace Family

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2019
Response from OumPalace Hotel & SPA on Sep 28, 2019
Thank you for choosing the OumPalace Hotel &SPA for your recent travel to Casablanca. We really appreciate your staying with us, we make you sure that we will definitely work harder to improve upon what we missed during your last stay. Please make sure to come again when you return to Casablanca. OumPalace Family .

8/10 Good

H

Liked: Cleanliness, staff & service, room comfort
It was cheap and convenient. There are some insects wandering the halls, so perhaps not as clean as it could be.
Stayed 1 night in Dec 2018
Response from OumPalace Hotel & SPA on Sep 28, 2019
We appreciate you choosing our hotel and hope that we’ll have the opportunity to be in your service again in the future. Our staff works extremely hard to make sure each guest has a wonderful experience. Please make sure to come again when you return to Casablanca. Cordially. OumPalace Family .

6/10 Okay

Val, London

Liked: Staff & service
Lovely staff. Hotel on surface is lovely but bathroom wasn't the cleanest, Chipped doors and very tired looking towels. Was in transit for 7 hours so just needed a shower and meal which the hotel was good for. Room size was okay but no tea making facility in room, no iron and very basic local tv with bad reception.
Stayed 1 night in Dec 2018
Response from OumPalace Hotel & SPA on Sep 28, 2019
Dear Val, We truly thank you for choosing OumPalace Hotel &SPA for your stay in Casablanca. We really appreciate your staying with us, we make you sure that we will definitely work harder to improve upon what we missed during your last stay. Please make sure to come again when you return to Casablanca. Cordially. OumPalace Family .

6/10 Okay

Chic, Tokyo

Disliked: Property conditions & facilities
Elevator never comes. Bottle of water cost 30DH. I cannot believe it’s not free.
Stayed 1 night in Nov 2018
Response from OumPalace Hotel & SPA on Sep 28, 2019
Thank you for choosing the OumPalace Hotel &SPA for your recent travel to Casablanca. It’s our priority to deliver the most pleasant and comfortable stay possible. It seems that we were not able to completely satisfy your expectations, and we would love a second chance to impress you. Your feedback will be shared with the concerned department. Cordially. OumPalace Family

6/10 Okay

Stacy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overpriced for what you get
On the positive side, the room was clean, there was hot water, and it was in a good location to walk to sites within a half hour. On the negative side, the room was tiny (not at all like the pictures), the shower leaked, the internet was extremely slow, and would frequently cut out, nothing in the room worked well (TV was full of static, and the phone the lobby did not work), and it was noisy (you could hear street traffic and people in the hallways).
Stayed 1 night in Sep 2018
Response from OumPalace Hotel & SPA on Sep 28, 2019
Dear Stacy, We appreciate you choosing our hotel and hope that we’ll have the opportunity to be in your service again in the future. Our staff works extremely hard to make sure each guest has a wonderful experience. It seems that we were not able to completely satisfy your expectations, and we would love a second chance to impress you. Your feedback will be shared with the concerned department Please make sure to come again when you return to Casablanca. Cordially. OumPalace Family

10/10 Excellent

Akram, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding with everything, excellent performance
Stayed 5 nights in Aug 2018
Response from OumPalace Hotel & SPA on Sep 28, 2019
Dear Akram, Thank you for choosing the OumPalace Hotel &SPA for your recent travel to Casablanca. We love to hear back from our guests, and it will be a real pleasure to share your feedback with our team. Please make sure to come again when you return to Casablanca. Cordially. OumPalace Family