Looks are deceiving.Impressive lobby; poor service
Posted Jun 22, 2012 on Hotels
The location was nearly impossible to find although they do have free parking and it is conveniently located next to the Medina and Port. The lobby looked like a 5-star hotel, however the rooms were not impressive. The curtains were hanging from the wall and there was mold in the shower. The staff , with the exception of the "bell-boy", was not friendly and they do not speak much English. They did not give the room I paid for (pre-paid), the AC didn't work, the halls to the room have no lights and they lied about making a wake-up call. They insisted that they made the call and we just hung up the phone. Luckily my phone alarm worked or we would have missed our morning flight. The triple room was definitely not worth the money paid. The breakfast was the only nice part of our stay.