Terrible, old, .
Posted Jul 28, 2016 on Hotels
I sincerely believe that by far this hotel never , and i say never, should be rated 5 star. it is old, bad maintenance , the bathrooms, are since the movie Casablanca was shot. Also there is a shortage of employees because no one comes even fast neither in the lobby bar, nor the japanese restaurant. So... i will never encourage anyone to stay at the Sheraton, is a big mistake.
Comment from Hotel Management
Aug 1, 2016 by Houda Kansari, Hotel Management
Thank you for sharing your experience with us.
We are very disappointed to hear about your recent stay.
It's unfortunate to know you were not provided with proper service during your stay.
All your comments will be forwarded to the management team right away to take necessary actions.
We hope you will give us another chance in the future to provide you with the quality experience we pride ourselves in.
Thank you again for taking the time to share your experience with us,
We hope you have a great day !
On behalf of the General Manager