Exterior
Check availability

Reviews of Best Western Plus Casper Inn & Suites

2.5 out of 5
Best Western Plus Casper Inn & Suites
651 Granite Peak Drive, Casper, WY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1002 reviews" "
Rating 8 - Good. 225 out of 1002 reviews" "
Rating 6 - Okay. 45 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sherrie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Gary, hazelton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn, Rapid City

Liked: Cleanliness, staff & service, amenities
Great place and location
Stayed 2 nights in Mar 2024

8/10 Good

DuShane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, bit high rate for the room
Stayed 3 nights in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
I didn’t like that the pool was closed, otherwise it was clean and the staff was pleasant
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick, Merrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and quiet!
Stayed 1 night in Feb 2024

10/10 Excellent

Colleen, Rapid City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super personable and helpful. Breakfast was delish! Lots of choices!
Stayed 1 night in Feb 2024

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice but they should invest in better linens
Stayed 1 night in Feb 2024

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic hotel! Staff was very helpful and friendly. Rooms were big and comfortable. We will stay again!

10/10 Excellent

Misti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious. The breakfast buffet was good. Everything was super clean. The only thing that could be better was that the pool was too cold to swim in.
Stayed 1 night in Jan 2024

8/10 Good

Mandy

Liked: Cleanliness, staff & service
Pool was out of order
Stayed 2 nights in Jan 2024

6/10 Okay

Thierry

…,
Stayed 1 night in Jan 2024

10/10 Excellent

Katelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family one night stay
Family of 5 we stayed in 2 queen suite, the room layout was, so good, not spacious, but good flow. Beds so comfortable, and the temperature was set perfectly upon our arrival. Breakfast was delicious and had a good verity. Only complaint is the pool was a little cold. Temp outside were -20, when we sted
Stayed 1 night in Jan 2024

8/10 Good

Breanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Camila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Svend

Stayed 1 night in Jan 2024

4/10 Poor

Norman

Stayed 1 night in Jan 2024
Response from management on Jan 8, 2024
We apologize for not meeting your expectations, information on why your experience was bad would be appreciated.

10/10 Excellent

Stacie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph, Riverton

Stayed 1 night in Dec 2023

10/10 Excellent

Lorece

Stayed 1 night in Dec 2023

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Lacee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

JOANNA, Coloraod Springs

Stayed 1 night in Dec 2023

4/10 Poor

Brigitte Anna

Stayed 1 night in Dec 2023

10/10 Excellent

Yan

Stayed 1 night in Dec 2023

10/10 Excellent

Merilee

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were received with a friendly staff, the room was very clean...looked newly updated.
Stayed 1 night in Nov 2023

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Brandon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room 217 experience
**Haunted Hotel Review: Room 217, a Nightmare Unveiled** Our unsettling stay in room 217 felt like an unwelcome journey into the paranormal. From the onset, strange, unexplainable occurrences plagued our night. Mysterious sounds echoed sporadically, mimicking the ghastly closure of giant zip ties, as if unseen entities roamed the halls, seeking to terrify unsuspecting guests. As twilight descended, an eerie strobe light pierced the darkness, reminiscent of an inexplicable camera flash. No answers emerged to explain this unsettling phenomenon, shrouding the room in an unsettling aura of mystery and dread. Adding to our dismay, the room offered no solace in its view—or rather, lack thereof. A colossal, looming wall stood a mere three feet from the window, obliterating any hope of a view and amplifying the sense of isolation and confinement within the room. Curiously, the source of the ghostly noises was unveiled as the automatic doors to the main entrance—a revelation that only amplified the unease, as this auditory haunting seemed reserved solely for room 217. Despite the spacious, immaculate, and comfortable accommodations, the haunting door noises nearly drove us to seek refuge elsewhere. However, we endured the spectral disturbances in silence, contemplating an early departure as the specter of discontent loomed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite and helpful
Stayed 1 night in Nov 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
So nice and very friendly staff. Loved it!
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well worth the money. Very nice and the breakfast was exceptional.
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
So enjoyed our stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Vladimir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and smooth from walk in and out, no issues. The only think I saw at breakfast was a raisin muffin was old, and had at lead 3 spots of mold on them.
Stayed 2 nights in Nov 2023

6/10 Okay

KEVIN

Stayed 1 night in Nov 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel ,for the age of the building was in pristene condition. The breakfast was very good with variations from day to day. The room was very clean and the heating was very quiet.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was good. My daughter arrived before we did and they allowed her to check in, since we were going to be late.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at check in !
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always, clean, friendly and welcoming.
Stayed 1 night in Nov 2023

10/10 Excellent

Tyra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Tammy, Lake Point

Traveled with partner
Liked: Staff & service, property conditions & facilities
Nice property but our room was not cleaned or restocked. I used a reward to pay so I was happy with the my cost but the regular price was way to high for what they offer. Overall the room was clean and staff was friendly.
Stayed 2 nights in Nov 2023