When we arrived we were originally put into a Dirty room, I will say that the young man at the front desk at that time was nice and accommodating. He switched us rooms. Upon check out we were accused of smoking drugs in our room which was discriminatory and completely false. The “manager” NOVA was beyond rude and unprofessional. She was more concerned with talking about her second job at little Cesar’s than rectifying the situation. She was argumentative and condescending. Her behavior was disgusting and offensive. When asked if I could speak with a manager or have corporates number she replied with, “we are franchise and what so what we say goes”.