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They had the whole weekend messed up. We had two separate reservations for Friday and Saturday
nights. When we checked in the desk clerk said it would be ok to stay in the room even though it was a separate reservation. Saturday morning they called and wanted to know why our stuff was still in room. I then explained what the clerk had told me the night before. She said that was not right and to stop hy the desk when we got back into town. We paid for Friday night with credit card and told them Saturday was paid already through Expedia. Guess what they charged us again for Saturday night. They are
working on correcting it but boy what a mess!! The rooms are showing their age with what looks
like mold and peeling paint in the bathroom. We have stayed here at least 10 times and have not had problems before. The hot tub was broken duting our stay too. No breakfast which is disappointing. This hotel could be so nice!
Peter
Stayed 1 night in Feb 2024
10/10 Excellent
Eric
Traveled with group
Jan 27, 2024
Liked: Amenities
Very nice
Eric
Stayed 1 night in Jan 2024
10/10 Excellent
Rianna
Traveled with family and small children, Business traveler
Jan 27, 2024
Liked: Cleanliness, staff & service
I was sad to hear the hit tub wasnt working. But the front desk lady was so nice.
Dear Andrew,Thank you for taking the time to leave us a review and let us know how we are doing. We greatly appreciate it and hope to see you next time you're in town!Sincerely,Claire CooperGeneral ManagerMainstay Suites307-472-7829
10/10 Excellent
Kris
Dec 20, 2023
Kris
Stayed 1 night in Dec 2023
Response from Claire on Jan 5, 2024
Dear Kris,Thank you so much for taking time out of your day to let us know how we are doing. It really does mean the world to us!! Please come and see us next time you are in the area.Sincerely,Claire CooperGeneral ManagerMainstay Suites307-472-7829
There was an odd smell to the room.
Smelled like . It smaled like citronella and kerosene.
Sleept with win d ow open
You get what you pay from
Diane
Stayed 2 nights in Dec 2023
6/10 Okay
Emyle
Traveled with group
Dec 11, 2023
Liked: Cleanliness, staff & service, room comfort
Think about the winter wind
The person who checked us in was great. The beds and pillows were comfy. However, having lived in Wyoming for nearly 13 years, I should have thought to get a different room when I saw we were on the windward side of the building. The infamous wind screamed through the poorly secured window all night even shaking the balcony door at times. Obviously, the hotel can do nothing about the wind blowing but the room definitely needs upgraded windows. So if you think of it, as for a room that isnt at the front of the building!
The heater was broken so our room was freezing. The tv didn’t work. There was an odor that smelled like a cheap air freshener. It was so offensive and I think it was coming in through the vent. It burned our nose and throat. The wind was so bad and our window wouldn’t seal, so it kept us up all night long. Will never stay here again.
I stayed for 6 nights straight. The room itself was great. The door kept giving us issues. Noticed it on the 2nd day as I left the building and returned. After a little bit we were able to open the door. They were going to figure out. Stayed in the room until day 4. I left and when I returned, same issue with the door. It had not been taken care of. The staff working this shift handled it very well. I was exhausted as I have been doing this study for epilepsy. And had my baby, plus carrying around a big heavy black duty box. On the last day, I left to go to the clinic right away. And noticed that the door was still not fixed so I took the expensive things to the car with me so I could leave the door open. I returned. Around 9 the staff was working on getting the door fixed. Bad timing, since might as well wait another couple of hours and do this when I left.
I loved my stay here. The property was clean, well-maintained, conveniently located, and just really nice. The staff were really pleasant as well. I’ll stay there again.
There was a wasps nest outside the patio door. There were several live wasps in the room. There used to be board and card games you could borrow from the front desk, but not anymore.
The hotel is good for the price and clean, but the "queen" bed room we reserved and paid for had a full beds. My husband and I need a little personal space when we sleep or we spend the whole night waking up the other. Had the listing been honest, we wouldn't have booked.
Beds amd pillows werent comfortable to begin with so we slept terribly.
The room was very comfortable and spacious. Rug might need replacing. The handicap room had everything needed. We well stay here again. It was a perfect stay
The room was not clean. Coffee cups were not washed, Towels stained, cheaply built. The wind howled through the cheap windows and created a terrible draft.