Exterior

Reviews of MainStay Suites Casper

2.5 out of 5
MainStay Suites Casper
551 Granite Peak Dr, Casper, WY

Reviews

8.2

Very Good

Rating 10 - Excellent. 465 out of 971 reviews" "
Rating 8 - Good. 275 out of 971 reviews" "
Rating 6 - Okay. 113 out of 971 reviews" "
Rating 4 - Poor. 63 out of 971 reviews" "
Rating 2 - Terrible. 55 out of 971 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient for our purpose. We were close to dining options.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dirk, Mountain Home

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy access to the interstate and not in the busy downtown area.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and relaxing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica A.

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay at this hotel on our trips to Montana. The staff is let’s very friendly and the rooms are spacious.
Stayed 1 night in Jan 2024

10/10 Excellent

Kali

Stayed 1 night in Mar 2024

4/10 Poor

lindsey

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
Safe was broken. Wind whistled all night thru windows. And heater worked incorrectly.
Stayed 1 night in Feb 2024

2/10 Terrible

Elise

Stayed 1 night in Feb 2024

10/10 Excellent

Joe

Liked: Cleanliness, property conditions & facilities
Excellent place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late check in, but the front desk staff was great! Comfy beds, great shower. Everything you could ask for after a long day on the road.
Stayed 1 night in Feb 2024

10/10 Excellent

Tyrel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness
They had the whole weekend messed up. We had two separate reservations for Friday and Saturday nights. When we checked in the desk clerk said it would be ok to stay in the room even though it was a separate reservation. Saturday morning they called and wanted to know why our stuff was still in room. I then explained what the clerk had told me the night before. She said that was not right and to stop hy the desk when we got back into town. We paid for Friday night with credit card and told them Saturday was paid already through Expedia. Guess what they charged us again for Saturday night. They are working on correcting it but boy what a mess!! The rooms are showing their age with what looks like mold and peeling paint in the bathroom. We have stayed here at least 10 times and have not had problems before. The hot tub was broken duting our stay too. No breakfast which is disappointing. This hotel could be so nice!
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Traveled with group
Liked: Amenities
Very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Rianna

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
I was sad to hear the hit tub wasnt working. But the front desk lady was so nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Helena

Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off interest, good dining close by, good parking, clean room, good bed, great staff, good rate. Excellent say.
Stayed 1 night in Dec 2023

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Leroy

4/10 Poor

Leroy

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Claire on Jan 5, 2024
Dear Andrew,Thank you for taking the time to leave us a review and let us know how we are doing. We greatly appreciate it and hope to see you next time you're in town!Sincerely,Claire CooperGeneral ManagerMainstay Suites307-472-7829

10/10 Excellent

Kris

Stayed 1 night in Dec 2023
Response from Claire on Jan 5, 2024
Dear Kris,Thank you so much for taking time out of your day to let us know how we are doing. It really does mean the world to us!! Please come and see us next time you are in the area.Sincerely,Claire CooperGeneral ManagerMainstay Suites307-472-7829

10/10 Excellent

Karla

Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything.

6/10 Okay

Diane

Liked: Staff & service
Disliked: Amenities
There was an odd smell to the room. Smelled like . It smaled like citronella and kerosene. Sleept with win d ow open You get what you pay from
Stayed 2 nights in Dec 2023

6/10 Okay

Emyle

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Think about the winter wind
The person who checked us in was great. The beds and pillows were comfy. However, having lived in Wyoming for nearly 13 years, I should have thought to get a different room when I saw we were on the windward side of the building. The infamous wind screamed through the poorly secured window all night even shaking the balcony door at times. Obviously, the hotel can do nothing about the wind blowing but the room definitely needs upgraded windows. So if you think of it, as for a room that isnt at the front of the building!
Stayed 1 night in Dec 2023

2/10 Terrible

Traci

Disliked: Property conditions & facilities, room comfort
Worst night of sleep ever!
The heater was broken so our room was freezing. The tv didn’t work. There was an odor that smelled like a cheap air freshener. It was so offensive and I think it was coming in through the vent. It burned our nose and throat. The wind was so bad and our window wouldn’t seal, so it kept us up all night long. Will never stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Myria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff wss amazing!
Stayed 1 night in Dec 2023

10/10 Excellent

Petra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. I expected the parking lot not to be icy
Stayed 1 night in Nov 2023

8/10 Good

Joseph

Stayed 1 night in Nov 2023

4/10 Poor

KEVIN

Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Stayed 1 night in Nov 2023

6/10 Okay

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 6 nights straight. The room itself was great. The door kept giving us issues. Noticed it on the 2nd day as I left the building and returned. After a little bit we were able to open the door. They were going to figure out. Stayed in the room until day 4. I left and when I returned, same issue with the door. It had not been taken care of. The staff working this shift handled it very well. I was exhausted as I have been doing this study for epilepsy. And had my baby, plus carrying around a big heavy black duty box. On the last day, I left to go to the clinic right away. And noticed that the door was still not fixed so I took the expensive things to the car with me so I could leave the door open. I returned. Around 9 the staff was working on getting the door fixed. Bad timing, since might as well wait another couple of hours and do this when I left.
Stayed 5 nights in Nov 2023

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Sven

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here. The property was clean, well-maintained, conveniently located, and just really nice. The staff were really pleasant as well. I’ll stay there again.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
There was a wasps nest outside the patio door. There were several live wasps in the room. There used to be board and card games you could borrow from the front desk, but not anymore.
Stayed 1 night in Oct 2023

8/10 Good

Callie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Spacious, Comfortable
Great rooms and super quiet. However there is no longer breakfast.
Stayed 2 nights in Nov 2023

4/10 Poor

Adam

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Steven

Business traveler
Disliked: Cleanliness, property conditions & facilities
Just average
Extended stay hotels are generally geared toward contractors so they take a pretty bad toll on the conditions. It was average for the price.
Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
"Queen" beds are actually fulls
The hotel is good for the price and clean, but the "queen" bed room we reserved and paid for had a full beds. My husband and I need a little personal space when we sleep or we spend the whole night waking up the other. Had the listing been honest, we wouldn't have booked. Beds amd pillows werent comfortable to begin with so we slept terribly.
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Going south
The room was very comfortable and spacious. Rug might need replacing. The handicap room had everything needed. We well stay here again. It was a perfect stay
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Oct 2023

2/10 Terrible

Becky

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

ingrid e

Traveled with family
Disliked: Property conditions & facilities, room comfort
The room was not clean. Coffee cups were not washed, Towels stained, cheaply built. The wind howled through the cheap windows and created a terrible draft.
Stayed 1 night in Nov 2023