Ratings based on 130 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and new

Posted Feb 24, 2017
Pros: Everything!!
Cons: Nothing I can think of, breakfast was kind of skimpy.
Location: A whole lot, new section of town.
Had a really long day, never stayed here before, will be back!!!!
Comment from Hotel Management
Feb 25, 2017 by April Daley, Hotel Management
Thank you for your feedback and we look forward to seeing you again. April Daley Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, large rooms, good amenities

Posted Feb 22, 2017
Pros: Size of room, comfortable bed. full kitchen with utensils and dishes.
Cons: better lighting.
Location: Close to restaurants, hospitals and movie theater on far East side of Casper. not far from the mall.
Large suites, well furnished. could have better lighting. Location is on the far East side of town, good for some, not for others.
Comment from Hotel Management
Feb 23, 2017 by LeAnn, General Manager, Hotel Management
Hello, Thank you for taking the time to let us know how we are doing. It is always nice to know that we are moving in the right direction. Thank you for letting us know about the lighting and I will look into a solution to create better in our rooms. We appreciate you feedback and look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice oasis in the middle of Wyoming

Posted Feb 15, 2017
Pros: Kitchenette, breakfast, see above.
Cons: Rooms and common areas were a little hot for our liking. We had to run the air conditioner at night which seems a shame in February!
Location: Don't really know.
Very good value for the money. The staff is exceptionally helpful and friendly. We only stayed one night while traveling through the state to another destination. The rooms are very well equipped with little kitchens and queen beds. Everything was comfortable and it's in a quiet spot. An unexpected bonus was the blueberry bread for breakfast--delicious! We would definitely stay here again.
Comment from Hotel Management
Feb 16, 2017 by LeAnn, General Manager, Hotel Management
Thank you for responding to review our hotel. We appreciate the kind words and I will pass them along to the staff. We work hard to maintain a pleasant and cozy little hotel so it is nice to know our efforts are worthwhile. We hope that you will come again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Worland, Wy

The room was nicer than expected.

Posted Feb 13, 2017
Pros: We got exactly what we asked for without incident. The staff was friendly! Everything was better than expected. Good nights sleep too.
Cons: I cannot think of anything.
Location: Sonic near by, easy access to the mall, Walmart, lots of great restraunts.
There was a little kitchenette. It had pots, pans, dishes, cooking implements, silverware, a full size fridge with a juice pitcher inside, also a freezer with ice trays, a small sink, and a small dishwasher. There was a small balcony. A walk in closet with a small safe, and extra bedding. This is the nicest and cheapest hotel we have stayed at so far!
Comment from Hotel Management
Feb 16, 2017 by LeAnn, General Manager, Hotel Management
Hello, Thank you for the kind words. We are glad that you enjoyed your stay with us. We hope that you will return to our area again soon so that we may assist you in another pleasant stay! Thank you again and hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Jan 30, 2017
Pros: The staff, the rooms, the pool.
Amazing room for the same amount we had paid at a way run down dirty hotel. The staff was above and beyond friendly and helpful. We will definitely use this hotel again.
Comment from Hotel Management
Feb 4, 2017 by LeAnn, General Manager, Hotel Management
Thank you for your kind words. We appreciate the encouragement and look forward to seeing you again soon. It will be our pleasure to show you excellent service the next time your in our area. Thank you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

good hotel

Posted Nov 24, 2016
This is a good value hotel to stay in. The room was spacious and comfortable.
Comment from Hotel Management
Nov 28, 2016 by Amber Shepherd, Hotel Management
Thank you for taking the time to review your stay with us. We appreciate the excellent rating and we look forward to seeing you again in the near future! Amber Shepherd, Front Office Manager
5 out of 5
by A verified traveler

Posted Nov 20, 2016 on Hotels
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay! We are pleased you enjoyed your experience and it was our pleasure having you as our guest! We hope to see you again in the near future. Thank you again! Amber Shepherd, Front Office Manager
4 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Dear Guest, thank you for the fantastic rating of your stay at the Mainstay Suites! We are delighted you had an excellent visit and hope to see you again in the near future! Thank you again. Amber Shepherd, Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfortable stay

Posted Nov 6, 2016
Pros: Room was comfortable. Hotel in good condition. Staff very friendly.
Cons: Breakfast was ok, but not great. The 2 queen rooms are comfortable, however the 1 queen and pullout couch rooms are very small.
Comment from Hotel Management
Nov 17, 2016 by Amber Shepherd, Hotel Management
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We are so glad you enjoyed your stay with us. Customer satisfaction is our top priority and I am thrilled to hear your experience here was enjoyable. We look forward to seeing you again in the near future! Amber Shepherd, Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Cramped space

Posted Oct 24, 2016
Pros: Kids had a blast in the pool
Cons: Breakfast could have been better
Location: Went to dinner @ the pizza ranch - very good place to eat
Beds were hard & the rooms were small could of gave more toilet paper- we had 6 ppl total & both rolls were almost gone when we arrived
Comment from Hotel Management
Oct 27, 2016 by Amber Shepherd, Hotel Management
We appreciate the feedback on your recent stay at our hotel. We are sorry you were not 100% happy with our facilities. I have shared your feedback with our team to check their respective areas and ensure we provide immaculate accommodation along with an exceptional guest experience. We hope you will return to experience our hotel the way it should have been on this visit. Thank you again. Amber Shepherd Front Office Manager