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Reviews of National 9 Casper - Showboat

2 out of 5
National 9 Casper - Showboat
100 W F St, Casper, WY

Reviews

7.4

Good

Rating 10 - Excellent. 143 out of 519 reviews" "
Rating 8 - Good. 187 out of 519 reviews" "
Rating 6 - Okay. 91 out of 519 reviews" "
Rating 4 - Poor. 48 out of 519 reviews" "
Rating 2 - Terrible. 50 out of 519 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Roy

Traveled with partner
Disliked: Staff & service, property conditions & facilities
i asked for a pillow and they said they did not have any extra pillows..
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and staff was great. Breakfast was good also. They have cameras on the parking lots and have staff on 24 hrs. Only negative is the road and bridge next to the hotel is getting worked on. I had no problem getting in and out of the hotel regardless. I would recommend them.
Stayed 1 night in Apr 2024

10/10 Excellent

Halle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly 😊
Stayed 1 night in Mar 2024

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of construction along the road leading into the motel so it was a little hard to get into parking lot but the over all stay and motel including staff was great for the price. It does need updated in the rooms though. The room smelled really old and musky but considering the price it met my needs!
Stayed 1 night in Mar 2024

10/10 Excellent

Aislinn, Arnold

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and honest. The room was fantastic and cleaner than any other motel I've stayed in. They had a great little continental breakfast and were very dog friendly. They even have a little fenced area for the dogs outside, though it's a bit dirty. As a solo traveler, I was slightly uneasy outside at night with abanadoned buildings nearby but had zero issues. Would absolutely stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stay. Friendly staff and clean rooms.. Thanks again for the hospitality!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Anthony, Racine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2024

2/10 Terrible

Lyndsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel itself was ok. It is considerably dated but that is part of its charm. The room was clean. There did seem to be a lot of posted warnings and things to sign related to who could not stay there and behavioral expectations during your stay.
Stayed 1 night in Mar 2024

4/10 Poor

David

Stayed 1 night in Mar 2024

4/10 Poor

Carol

Liked: Cleanliness, staff & service
Staff was amazing but very noisy facility. Furnace sounded like diesel truck when it came on and bathroom vent rattled all night in the wind. Staff very loud in early morning like 4-5am. Woke up with their loud talking and laughing. Maybe a room on 2nd floor away from desk area would have been better
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeremy, Nampa

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Staff was super friendly, always making sure we had everything we needed when we walked through the lobby. Definitely would recommend. We stayed with a puppy and could not of asked for a better stay.
Stayed 2 nights in Jan 2024

8/10 Good

Travis

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Very friendly and helpful staff. This place has pet friendly roooms and helped accommodate my stay with my dogs.
Stayed 2 nights in Jan 2024

2/10 Terrible

Levi

Disliked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024
Response from GM on Jan 21, 2024
As stated on our website we do not rent to locals and 18 years and older need I.D. This was the second reservation you made within 2 weeks and you were informed of our policies at your first visit. Have a great day!

2/10 Terrible

Scott

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Poor guest service
Temperature was in the negatives outside. The rooms heater was turned completely off when we got to the room. Temperature in the room was 42 degrees. Heater was very old and it took over 5 hours to warm the room enough that we could finally remove our winter coats. Told the front desk about it. All they said was they would let maintenance know in the morning and offered no other solutions. Not even a discount for the freezing conditions. Room was clean though.
Stayed 1 night in Jan 2024
Response from GM on Jan 21, 2024
Sorry for the miscommunication, we are sorry we missed prepping your room before you arrived. The front desk staff should have called me and informed me of the issue, I would have let them know they could have moved you to a different room. I am truly sorry for the inconvenience. I wish it would have been brought my attention at check-out the following morning. Please accept my apology and we hope to have you visit us again. Again, I am sorry for the inconvenience this caused you. Amy

2/10 Terrible

Edeana

Stayed 1 night in Jan 2024

6/10 Okay

George, Huntley

Business traveler
Liked: Staff & service

10/10 Excellent

Timoteo

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
There is a gas station and a taco joint in the same block. The hotel is under construction. Friendly staff. I wasn’t aware of the $100 “deposit” for having a pet. Cozy.
Stayed 1 night in Dec 2023
Response from R.Howell on Jan 4, 2024
We apologize for the miscommunication about the pet fee. We will work on making that change. Thank you for the feedback.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pleasant experience. The staff were very helpful and courteous. The room had just been cleaned as was obvious from the still wet floor! Even though there was road construction going on nearby the room was very quiet.
Stayed 1 night in Dec 2023
Response from R.Howell on Jan 4, 2024
Thank you for the review, Darrell. We appreciate it very much and hope to see you again when you're in the area.

8/10 Good

Anthony, Racine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 12 nights in Nov 2023
Response from R. Howell on Dec 6, 2023
Thank you for the feedback, Anothony! We hope to see you again soon.

10/10 Excellent

Eugene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt welcome! The staff was extremely nice and had worked with me to give me a ground floor room because I had recently had a hip surgery. The room was immaculate and well appointed, very comfortable. I'm looking to come back and stay here when I'm in Casper again. Thank you, National 9!
Stayed 1 night in Nov 2023
Response from R. Howell on Dec 6, 2023
Thank you for taking the time to let us know about your stay, Eugene! We appreciate the feedback and hope you have a happy holiday season.

6/10 Okay

Kamryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from R.Howell on Nov 22, 2023
Thank you for the rating, Kamryn! We appreciate your business very much.

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't like a security deposit when the room is already paid for
Stayed 1 night in Nov 2023
Response from R. Howell on Nov 13, 2023
We appreciate your feedback. Travel safely!

8/10 Good

Rachel

Traveled with pets
Liked: Cleanliness, staff & service
I appreciate that it smells like they bleached everything. I like the vinyl flooring in the pet room. Thank you for the enclosed dog area
Stayed 1 night in Nov 2023
Response from R. Howell on Nov 13, 2023
Thank you for the rating, Rachel! We appreciate your feedback very much.

4/10 Poor

Scott

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from R. Howell on Nov 13, 2023
We appreciate you taking the time to let us know about your experience. We hope you travel safely.

8/10 Good

bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the people were great. the bed was average. the shower was good. the coffee was average. reasonable room at a reasonable price.
Stayed 1 night in Nov 2023
Response from R.Howell on Nov 11, 2023
Thank you, Bill! We appreciate you taking the time to let us know about your stay.

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, love the "old school" charm
Stayed 2 nights in Nov 2023
Response from R.Howell on Nov 11, 2023
Thank you, Tammy! We love hearing from our guests, and we hope to see you again when you're in the area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from R.Howell on Nov 11, 2023
Thank you for the great rating! We hope to see you again soon.

6/10 Okay

calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not soundproof, but nice , clean room
Stayed 1 night in Nov 2023
Response from R.Howell on Nov 11, 2023
We appreciate the feedback. Travel safely!

6/10 Okay

Adrienne

Business traveler, Traveled with family
Liked: Staff & service
This is a very much older hotel with all the demerits that come with being an old building. The hallways had a musty wet-dog smell which may have come from a recent carpet shampooing. The room's curtains did not adequately cover the window (ground floor room facing the parking lot) and the water pressure in the shower was horribly weak. The area around the hotel was under construction (no fault of the hotel itself) and it was hard to get into the parking area. On the bright side, the beds were comfortable and much newer than the facilities and we slept well enough. The staff were the shining spot of the stay, very helpful and friendly.
Stayed 4 nights in Oct 2023
Response from R.Howell on Nov 11, 2023
Thank you for taking the time to let us know about your experience. We hope you travel safely!

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from R.Howell on Oct 10, 2023
We appreciate you taking the time to let us know about your stay. We hope you travel safely

10/10 Excellent

Erika

Stayed 1 night in Sep 2023
Response from R.Howell on Oct 10, 2023
Thank you for the great rating, Erika! We appreciate it very much and hope to see you again soon.

6/10 Okay

Kelston

Stayed 1 night in Sep 2023
Response from R.Howell on Oct 10, 2023
Thank you for the rating on your stay. We hope to see you again when you’re in the area.

8/10 Good

Neil

Liked: Staff & service
Older but clean and cared for. The only negative was no cloths hook in the bathroom and the curtains were small for the window allowing light in. The price was great, the breakfast was good and Casper is the most quiet city I have been in. Loved it!
Stayed 1 night in Sep 2023
Response from R. Howell on Sep 27, 2023
Thank you for the great review, Neil! We appreciate your feedback and hope to see you again when you're in the area.

2/10 Terrible

Keshia

Stayed 1 night in Sep 2023
Response from R.Howell on Nov 11, 2023
We apologize that we missed the mark on your stay. We hope to earn your business in the future.

8/10 Good

Lori

Stayed 2 nights in Sep 2023
Response from R.Howell on Sep 20, 2023
Thank you for the rating, Lori! We hope to see you again when you're in the area.

10/10 Excellent

Jeff

Liked: Cleanliness
People are friendly. Breakfast is continental, but nice to have available. Yogurt frgirl bread and stuff
Stayed 1 night in Sep 2023
Response from R.Howell on Sep 20, 2023
Thank you for the feedback on our breakfast, Jeff! We hope to see you again soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for the money
Place was clean and staff were really nice and helpful will stay there again in future and price is great .
Stayed 2 nights in Sep 2023
Response from R.Howell on Sep 20, 2023
Thank you, Douglas! We hope to see you again soon.

10/10 Excellent

Karl

Stayed 1 night in Sep 2023
Response from R.Howell on Sep 20, 2023
Thank you for the rating, Karl! We hope to see you again soon.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness
Good price. Comfortable bed frig. Didnt like lots of paperwork and printing involved in checking in had the look of a prison block limited parking because of construc
Stayed 1 night in Sep 2023
Response from R.Howell on Sep 20, 2023
We appreciate your feedback and will look into making check in a little smoother process. Thank you!

8/10 Good

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall I got what I expected from a budget motel, however the photos online are NOT what the property looks like now. It's far more run down, no greenery out front at all. If you're looking for a very inexpensive night's stay this motel is fine but be aware it's very old, and not particularly well kept (seems they're working on improving some). Staff were great, very friendly. 3 or 4 star is based on knowing what you're getting into. Don't arrive with high expectations - you'll be disappointed. For a single night's stay it was fine for me.
Stayed 1 night in Aug 2023
Response from R.Howell on Sep 20, 2023
We apologize for the unsatisfactory experience you had. We hope to earn your business in the future.

8/10 Good

Linnea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low cost but it is clean
Stayed 1 night in Aug 2023
Response from R.Howell on Sep 20, 2023
Thank you, Linnea! We hope to see you again soon.

2/10 Terrible

Laurie

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from R. Howell on Aug 31, 2023
We apologize that we missed the mark on your stay. We hope to earn your business in the future.

8/10 Good

Arcelio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice room was clean and comfortable.
Stayed 1 night in Aug 2023
Response from R.Howell on Aug 28, 2023
Thank you! We appreciate your feedback Arcelio!

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from R.Howell on Aug 28, 2023
Thank you for the rating, Darrel! We hope to see you again when you're in the area.