Posted Oct 31, 2016
It stated this hotel was fully renovated, but the carpet was frayed and torn going into the bathroom and along the doorways. The carpet was dirty, dust/dirt around the edges. The bathtub had black around the corners. The TV was not very good, very blurry picture. I had requested a newly renovated room with 2 queen beds, when we checked in the clerk put us in a room that was as far from the front desk as it could possibly be. The hotel was almost completely empty so we could have been put much closer. We were charged an extreme amount for the pet fee, which was not stated in the amenities section. The continental breakfast was very limited, only a few options and no meat of any sort.
Comment from Hotel Management
Nov 2, 2016 by Front Office Manager, Hotel Management
Thank you for your recent stay with us and for your candid review. We want every guest to have a positive experience, and we are truly sorry we failed to provide that for you. Although we typically do our best to honor guest requests, we obviously have room to improve. I assure you our entire team will do everything possible to ensure a better experience in the future, and we hope you will consider giving us the opportunity to make this up to you.
Front Office Manager