Ratings based on 288 Verified Reviews

2.8 out of 5
45% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Overall comfort is not a concern

Posted Jun 30, 2017 on Hotels
air conditioning in room didnt work. was moved to a different room where AC also didnt work.
Comment from Hotel Management
Jul 5, 2017
Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced with the air conditioning and that you felt that comfort is not a concern. It is never our intension to make our guests feel as though we don't care and take your comments very seriously. We have shared your concerns with our management team and will work to make improvements. With warm regards, Customer Service Team at Parkway Plaza Hotel & Convention Centre
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable room.

Posted Jun 29, 2017
Stayed for one night. Nice, updated room. The facility itself was outdated and mostly empty. Friendly front desk help.
Comment from Hotel Management
Jun 30, 2017 by Customer Service Team, Hotel Management
Thank you for taking the time to share your feedback with us and for your compliments about our guestrooms and front desk team. We strive to provide our guests with positive, memorable stays so truly value your feedback. We hope to welcome you back again in the future. With warm regards, Customer Service Team at Parkway Plaza Hotel & Convention Centre
4 out of 5
Recommended
for Everyone
by A verified traveler from Star, ID

Nice remodel job

Posted Jun 26, 2017
All was great, but upon check in I asked about the pool and was told that it was drained. I had been relying on that to entertain my 10 year old twins. So, that just wasn't a good fit for me. The hotel was very accommodating in shortening my stay from 3 nights to just the one. The remodel was great but the carpets in the corridors to the rooms were heavily stained. Once a month cleaning is what I'd suggest.
Comment from Hotel Management
Jun 28, 2017 by Customer Service Team, Hotel Management
Thank you, Tanya, for sharing your experience with us. We are delighted to hear that you enjoyed our remodel and accommodating staff. However, we are very sorry to hear that you shortened your visit with us due to our pool being closed. We have shared your comments with our team and would like to let you know that our pool is now open. We hope you will give us another chance and stay with us in the future. With many thanks, Customer Service Team at Parkway Plaza Hotel & Convention Centre
3 out of 5
Recommended
for Everyone
by A verified traveler

The stay was ok

Posted Jun 24, 2017
Pros: They had comfy beds and nice pillows.
I booked this hotel for 2 reasons. It had a nice large pool and putt putt golf to do with my family. We get there and walk to see the pool and it was under repair. No one at the front desk told us. So we went to dinner and came back to go golfing. Only to find it was booked all day for a private party. There was no breakfast and a $50 pet fee.
Comment from Hotel Management
Jun 28, 2017 by Customer Service Team, Hotel Management
Thank you for sharing your feedback with us. We are pleased to hear that you found our beds comfy and enjoyed our pillows. However, we would like to apologize for the inconveniences you experienced with our pool and mini golf. We have shared your comments with our management team and would like to update you that our pool is now open. We appreciate your feedback and hope you will allow us the opportunity to serve you again. With warm regards, Customer Service Team at Parkway Plaza Hotel & Convention Centre
1 out of 5
by Dorothy

skip this place

Posted Jun 23, 2017 on Hotels
Poor/ rude front desk service, air conditioning wasn't working, Pool and Hot tubs not working, hotel window wouldn't open. Hotel room was clean but the hall carpets were dirty. Restaurant!!!!!! skip it. loud,,,Rude waitress...
Comment from Hotel Management
Jun 28, 2017
Thank you for choosing to stay at the Parkway Plaza Hotel & Convention Centre, Dorothy. We sincerely apologize for the poor experience you endured. We strive to provide our guests with great service and amenities and are sorry that we failed to meet your expectations. It is never our intension to make our guests feel as though we don't care and take your comments very seriously. We have shared your feedback with our management team and are working diligently to fix the issues you encountered. With warm regards, Customer Service Team at Parkway Plaza Hotel & Convention Centre
4 out of 5
by A verified traveler

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Thank you for reviewing us. We are happy that you enjoyed your stay at the Parkway Plaza Hotel & Convention Centre. We hope to welcome you back in the future. With kind regards, Customer Service Team at Parkway Plaza Hotel & Convention Centre
3 out of 5
by vicky

Make some easy changes management to improve

Posted Jun 23, 2017 on Hotels
had to wait to get into a room over 2 hours. Not enough housekeeping. Management needs to make changes, as many others waited even longer. Room was clean and bed was comfortable. Although paint was peeling in the bathroom.
Comment from Hotel Management
Jun 28, 2017
Thank you, Vicky, for taking the time to share your feedback with us. We are happy to hear that you thought our beds were comfortable. However, we are very sorry for the long wait to check-in. We understand how frustrating that must have been after traveling. We have shared your comments with our team and will work to make improvements. We hope you will choose to stay with us again in the future. With warm regards, Customer Service Team at Parkway Plaza Hotel & Convention Centre
2 out of 5
by A verified traveler

Posted Jun 21, 2017 on Hotels
Air conditioning was not working, water was shut off one evening without warning, final morning the water from the tub was brown and there was zero hot water overall
Comment from Hotel Management
Jun 23, 2017
We truly appreciate that you took the time to provide us with your comments on your recent stay with us at Parkway Plaza Hotel & Convention Centre. We are very sorry for not being able to meet your expectations. We will pass on your comments to our management staff so that they can address this accordingly. Warm regards, Customer Service Team
3 out of 5
by CARRIE

Not what we were hoping for

Posted Jun 21, 2017 on Hotels
The pictures online were a little deceiving. My children were looking forward to a fun swim but the pool was really murky and just icky. Very disappointed.
Comment from Hotel Management
Jun 23, 2017
Thank you, Carrie, for sharing your review. We are very sorry for the disappointing experience you had at our pool. This is not up to our usual standard and we will work to ensure this doesn't happen again in the future. We have shared your feedback with our management team and appreciate you bringing this to our attention. With warm regards, Customer Service Team at Parkway Plaza Hotel & Convention Centre
1 out of 5
by Francis

HORRUBLE STAY!!!!

Posted Jun 20, 2017 on Hotels
The air conditioner wasn't working. The pool and Jacuzzi was closed which we weren't informed of upon checkin. Apparently they knew of all these issues but still failed to tell me when I checked in!! Also called hotel before check in and asked how much breakfast was and said there was only a $6 charge,WRONG!!! You have to eat in cafe and pay full price or go out and eat. It was a horrible experience and staff didn't seem to care. Will not recommend to anyone and will never stay again!!!
Comment from Hotel Management
Jun 23, 2017
Thank you for taking the time to share your experience with us, Francis. We would like to apologize for all of the inconveniences you encountered. It is never our intension to make our guests feel as though we don't care and take your comments very seriously. Our goal is to provide a positive experience for all of our guests and we will work with our team to make improvements. With warm regards, Customer Service Team at Parkway Plaza Hotel & Convention Centre