Ratings based on 248 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Apr 15, 2018
Hotel had dirty halls, room had dirty washcloth hanging up with the clean towels, with beard hair embedded in it, many rooms look over the pool area, pool is open to 10 and very noisy, the bright lights of the inner courtyard stayed on all night and the curtains did not keep the light out, my room was non-smoking, but the hotel smelled like smoke and mold.
Comment from Hotel Management
Apr 17, 2018 by Tammie general manager, Hotel Management
Thank you for the review however I'm sorry you have the wrong property our hotel does not have a pool
5 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Wonderful Place to Stay

Posted Mar 26, 2018
I was extremely surprised by our weekend stay at this Quality Inn! Everyone from the hotel manager to the staff were extremely friendly and helpful! They went above and beyond to ensure our stay there was comfortable. The rooms were very clean and the beds were sooo comfy! And, the breakfast was excellent! We would definitely stay there again!
Comment from Hotel Management
Mar 28, 2018 by General Manager, Hotel Management
Dear Sandy, It is wonderful to hear that your recent weekend stay with us here at Quality Inn & Suites Casper exceeded your expectations. Our team thanks you for your compliment about their cordial customer service. Additionally, we are happy that you found your room clean and your bed very comfortable. Also, we are glad to hear that you found your breakfast scrumptious. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Feb 26, 2018
Upon checking in, the service was expedient and courteous. Very friendly staff, they met or needs.
Comment from Hotel Management
Feb 28, 2018 by General Manager, Hotel Management
We appreciate you taking the time to reach out with your feedback! It's our pleasure to be able to provide you with a great stay. Our helpful, friendly staff goes out of there way to make sure each guest is well taken care of, and we're happy to hear you had a wonderful experience. Please come back soon!
3 out of 5
by Lindsey

Older Clean Hotel

Posted Jan 5, 2018 on Hotels
Photos on the listing must be old. The hotel is very clean and staff was very friendly and helpful. It is just an older hotel now. The workout room is very minimal, and there are no free weights. The breakfast was very good and the breakfast attendant was helpful and kind.
Comment from Hotel Management
Jan 9, 2018 by Tammie Burch, Hotel Management
Thank you for taking the time to review your stay at the Quality Inn & Suites Casper WY. I am happy to hear you enjoyed the service and friendly staff. I will be happy to pass along to the staff your nice comments. The pictures are a year old we have changed our bedding program since the pictures were taken, however other than that the pictures do represent our hotel at its current state. Thank you for staying with us, I hope to have you stay with us again in the near future.
5 out of 5
by Elizabeth

This traveler left a rating score only Posted Dec 12, 2017 on Hotels
5 out of 5
by Joseph Mitchell

This traveler left a rating score only Posted Dec 12, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel

Posted Dec 12, 2017
Stayed for one night. Room was clean, bed was comfortable. No coffee in room. Chyree at the front desk who checked us in was extremely unfriendly.
Comment from Hotel Management
Dec 12, 2017 by General Manager, Hotel Management
Thank you so much for sharing your comments with us regarding your latest visit to our property. We are pleased to hear that you enjoyed certain aspects of your stay such as our clean room and comfortable bed; however, we apologize if you were not met with the high level of customer service that is expected of our front desk team during your check-out process. Your report will be shared with our team to ensure each guest is met with the standards that we expect and that our guests expect. Your suggestion for in-room coffee has been duly noted. Thank you for notifying us of your experience and we hope to have the chance to welcome you back again soon.
5 out of 5
by Jeanne

This traveler left a rating score only Posted Dec 5, 2017 on Hotels
5 out of 5
by Elaine

Posted Nov 30, 2017 on Hotels
Room was very nice
Comment from Hotel Management
Dec 4, 2017
Dear Elaine, Thank you for leaving us a friendly and positive review. We're delighted that you had a comfortable experience in your room and the entire Quality Inn & Suites Casper team thanks for your feedback. Come back soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

employee lack of initiative

Posted Nov 28, 2017
The weekend buffet person did not how to make the batter to refill the waffle batter dispensing machine. She made no attempt to ask for help, just said she did know how to make the batter. I was disappointed in her lack of initiative and motivation to meet customer request. Not many people want chocolate waffles, that was what was available in the dispenser.
Comment from Hotel Management
Nov 30, 2017 by General Manager, Hotel Management
We build the cornerstone of our service goals around attentive customer service, so we are disheartened to hear this is not what you received during breakfast. Rest assured, we will share your comments with our team to ensure our staff are equipped with the proper training and initiative for your next visit with us. We invite you to stay with us again to experience the improvements we've made.