A fond memory quickly destroyed
Posted Jun 9, 2014
I will start my review by saying that my wife & I stayed at the C-Hotel for our honeymoon 3 years ago and we held it in very high regard. Our stay there was one of the fondest memories of our honeymoon & why we booked . However, when we arrived the owner of the hotel told us that they were going to relocate us to their sister property in a town 1km away. When I queried this, he told me that it was still part of the hotel and it was what I had booked. I looked this up on Expedia and it is listed as a separate B&B, C-Rooms rather than C-Hotel and my confirmation showed that it was the main hotel building that we had booked. I raised this again with the owner who said this was not the case and insisted it was the same hotel. We tried to explain that we had stayed there for our honeymoon and had booked the hotel specifically for this reason. The owner then told us it was possible to have a room in the hotel rather than the B&B if we paid an extra €60 a night, which I declined as I believed I had already paid for the hotel room. When we arrived at the B&B there was no lift so I had to carry our luggage up 2 flights of narrow and winding staircases, the room itself was half the size of the main hotel rooms and had clumps of dog hair all over the floor and looked like it hadn't been cleaned in weeks. After a long call to Expedia in which they agreed with me, they took the fight with the owner up on my behalf and after 3 hours we eventually got a room in the main hotel.