“The location was very good and we liked the rooftop terrace. We did not have a functioning air conditioning unit during a heat wave in Italy. We were not offered a fan for the first night and it was miserable. They sent a technician but it still was not working for a second night. I asked to speak to a manager two different times but was refused. We asked for a different room but they said they were full. We paid 300+ per night for a “deluxe” room but they offered us no compensation. They did……