Not Quite Perfect Yet
Posted Sep 21, 2016 on Hotels
First off, the resort is absolutely beautiful. Whoever was in charge of the remodel did an amazing job, especially considering the resort is over 1,000 years old.
A few complaints would be that beds were very hard and lagged behind the other similar caliber hotels we stayed at throughout Europe on our honeymoon. The walls were very thin so don't expect to sleep in. Also, the wifi might as well be non-existent with speeds reminiscent of 1998.
Our biggest complaint was customer service. First off, we were there on honeymoon. This was the only hotel (we stayed at 6 others on our journey) that didn't do anything for our honeymoon - they didn't even congratulate us! When we first arrived, we went to the pool and ordered a bottle of rose. After 45 minutes of no rose, we told the bartender to cancel our order. During checkout, we called to have our luggage brought down (hotel has no elevators) and our rental car brought up front, giving them an hour to do so while we ate breakfast. Long story short, it took almost 2 hours and I had to check in multiple times with the bellman and front desk where no apologies were given.
The breakfast and breakfast serving staff were a highlight and it was the best hotel breakfast we had on our trip. We did try Cantina - don't waste your money. Food & drink is twice as much as any of the local restaurants and half as good.
Overall, could be an absolute gem with a few tweaks to the room and a lot of tweaks to the food and customer service