Tuscany Luxury Hotel
Posted Jul 21, 2015
The hotel is spectacularly beautiful and very, very comfortable. The setting could not be more beautiful and the owners of this hotel have impeccable taste. The food was very good though the continental breakfast was a bit sparse. Nothing remarkable about it. Very limited choices and not refreshed.
The service at the hotel did not meet the high standards of this beautiful facility. I felt like we were always looking for someone to help us. It just wasn't up to the standard you would expect with this lovely 5 star hotel. Indeed, a very special place.
For example- it was literally 97 degrees when we were there. They have a lovely pool with a spectacular setting. Never once was someone out there to offer to get drinks, water, wine, juices.
Rooms were immaculate & very private. The gardens were incredible. A very special place. They just need to improve the service and deliver it with. Smile and some enthusiasm. We would look forward to going back.
Comment from Hotel Management
Aug 9, 2016 by Hotel Le Fontanelle, Hotel Management
Thank you very much for your review.
We are sorry you didn't find our Service at the standards level (generally it is seen as our key factor), but we'll take your comment for improving.
We thank you for having stayed with us and wish you all the best.