Front of property - evening/night

Reviews of Luna Chalets da Montanha

Luna Chalets da Montanha
Penhas da Saude - Serra da Estrela, Covilha

Reviews

8.4

Very Good

Rating 10 - Excellent. 22 out of 51 reviews" "
Rating 8 - Good. 19 out of 51 reviews" "
Rating 6 - Okay. 8 out of 51 reviews" "
Rating 4 - Poor. 1 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Roxanne

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Luna Chalet are rustic chalets, and I must admit that the unit given to us was very comfortable with great views. Nice bedding, good towels, all dishes and soap needed. The only negative is that they supply the nespresso type machines but with no pods. It would have been nice to have coffee in the morning. A lot of channels on the television also. I strongly recommend the chalet.
Stayed 1 night in Oct 2023
Response from Paulo Rodrigo Silva on Oct 4, 2023
Dear Ms. RoxanneOn behalf of the Luna Chalés da Montanha team, I would like to thank you for your evaluation and comments. These are a fundamental aspect so that we can continually improve our mission.We are very pleased that you thoroughly enjoyed your stay.We will be happy to welcome you again.See you soon! Paulo Rodrigo SilvaGeneral Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chalé was amazing. The staff and the Environment were great
Stayed 1 night in Apr 2019
Response from Diretor Luna Chalés de Montanha on May 9, 2019
Dear Guest. Thank you in advance for your visit and your comment. We also thank you for your suggestions and opinions regarding Mountain Chalets. We hope you visit us again. Best regards. Director Luna Mountain Chalets

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Diretor Luna Chalés de Montanha on May 11, 2019
Estimado Cliente. Agradecemos desde já a sua visita e o envio do seu comentário. Agradecemos ainda as suas sugestões e opiniões relativamente aos Chalés de Montanha. Esperamos que nos visite novamente. Cumprimentos. Diretor Luna Chalés de Montanha

6/10 Okay

Eyal

Liked: Cleanliness, staff & service
Disliked: Room comfort
Re-think your chalet strategy ...
We had an overnight stay in the area . Lets start with the Good : Breakfast was great , they had a special machine which squeezes oranges on-line . The people were great at the front desk. the view is stunning. the place was clean and the aircondition system was great. Now for the less-good things: We took two chalets at the hotel. Both were equipped with what we call "Military grade beds" , these are beds made from steel bars. the beds were short and narrow. as a tall family , most of us slept with our feets out of the beds. The beds squeaked every time one moved inside them , even for a small turn, letting us have a nice sleepless night , right before driving 4 and a half hours to Madrid. This experience hindered the overall feeling of the mountains and streams and nature around. Had we had control of time , we wouldn't have selected this chalet to begin with , but a standard room in a hotel.

6/10 Okay

Ana

Disliked: Cleanliness, staff & service, room comfort
The hot shower wasn't grea, the water had no power at all. The furtniture is a bit old and in bad shape.

10/10 Excellent

Andre

Traveled with family
Liked: Cleanliness, room comfort
Perfeito!
Incrível!! casa com bom preparo para o frio.. bastante confortável.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

FABIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O chalé que iríamos ficar está muito desgastado.
Conseguimos que o Sr. Manoel, pessoa excelente, nos colocasse empato, e nos desse cortesia no pequeno almoço. Parabéns p Sr Manoel
Stayed 2 nights in Apr 2019

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, room comfort
Boa classificação
Hotel possui um restaurante sistema buffet, se você quiser comer algo diferente precisa pedir no bar e comer pelo loft
Stayed 2 nights in Mar 2019

10/10 Excellent

Cláudia Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Oliveira on Feb 27, 2019
Obrigado pelo seu comentário. A sua opinião é muito importante para o nosso contínuo melhoramento. Esperamos pela nova visita. Melhores cumprimentos

10/10 Excellent

Antonio Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar maravilhoso!!!
Os chalés ainda que um pouco rústicos, sua estrutura proporcionam uma estadia super agradável, os quais estão equipados com móveis, TV, utensílios domésticos, cozinha americana, e outros. O café da manhã é completo e bem diversificado. O jantar saboroso. Funcionários cordiais e atenciosos. Um lugar maravilhoso pra passar uns dias com a família. A localização, bem próxima da torre da Serra da Estrela, proporciona uma vista incrível.
Stayed 3 nights in Feb 2019

2/10 Terrible

Renata

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo custo x beneficio - desilusão total
Ao chegarmos nos deparamos com acesso ao chalé completamente escuro, sem qualquer iluminação, o que provocou um pequeno acidente entre um dos hóspedes. O chalé é equipado com mobiliário completamente velho e ultrapassado, utensílios de cozinha em péssimo estado e mau lavados( sujos). O sofás cheiravam mau. Nenhuma das portas internas possuíam chave. Os banheiros são velhos e sem o mínimo conforto, banheira velha sem condição de uso. Tivemos apenas as toalhas trocadas, nenhuma limpeza foi feita na acomodação. As fotos e o valor cobrado pela estadia não condizem com as condições do local. Únicos pontos altos são aquecimento e o atendimento na recepção
Stayed 2 nights in Dec 2018

8/10 Good

PAULO

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Clara Rossana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemplação
Lugar maravilhoso !!! Conexão espiritual imediata!!! A renovação acontece de forma tranquila com esse ar de montanha!!!
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neve com crianças
Fim de semana com crianças, o chalé era muito confortável, optamos pelo serviço de meia pensão o qual recomendo. O café da manhã e o jantar são muito bons.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Serra d Estrela
Changed my room to a room in the hotel. Didn’t need a whole house :) The hotel is nice with a wonderful view of course. Staff is service minded and even if it was off season did everything go very well.
Stayed 1 night in Oct 2017

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para conocer la ESTRELLA
Fantastico. Entorno ideal. Casa amplia.
Stayed 1 night in Sep 2017

8/10 Good

Alcino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi óptima!

8/10 Good

Paulo

Liked: Cleanliness, room comfort

10/10 Excellent

Orlando

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel bem localizado e agradavel
estadia muito agradável

6/10 Okay

Patrícia

Disliked: Staff & service, room comfort
A estadia em si não foi má, mas há realmente melhoramentos a fazer no chalé, como renovar os sofá individuais, vusto um estar inutilisavél. Terem a internet sem fios a foncionar bem como a TV, visto ambas as coisas estarem KO, durante o fim de semana o que tornou a estadia um pouco aborecida. Sabendo que a envolvente são as montanhas e a neve, há que ter algum cuidado com os servicos proporcionados aos clientes.

8/10 Good

Sandra Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conforto
Muito boa

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

6/10 Okay

olivier, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petits chalets très sympathiques
Les chalets sont tops pour un séjour entre amis ou en famille. En basse saison par temps froid, il est assez long de chauffer tout le chalet mais des convecteurs d'appoint ont été installés dans les chambres donc on n'a pas froid pour dormir. Grosse déception sur le buffet médiéval qui ne propose pas de plats de qualité, tout est sec et sans goût. Je recommande l'hôtel et les chalets mais pas le restaurant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Filipa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muito bom
5estrelas

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chalet
bon emplacement ,calme , avec vu sur la montagne imprenable, grand chalet mais ne disposant pas d'internet.

8/10 Good

Álvaro, Lisboa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Um agradável fim de semana em família com todo o conforto.

6/10 Okay

Maria, Lerum

Liked: Cleanliness
Bra utgångspunkt för utflykter på berget.
Fin natur och det en finns en fin väg att köra runt bergen med många trevliga stopp och det finns många vandringsleder i området. Hotellet har dock inga kartor utan dem får man hitta själv på nätet. Stor och rymlig stuga men något eftersatt med trasiga lås, kylskåp och kastruller samt hårda sängar i övrigt OK.

6/10 Okay

PAULO, Vila Nova de Gaia

Disliked: Room comfort
Excelente localização no alto da serra da estrela.
Perfeito para descansar e fazer umas caminhadas. Chalé com alojamento razoável, precisa de melhorar a decoração e de uma renovação tanto interior como exterior. Sei que esta situado numa zona calma e sossegada mas acho que precisa de protecção acústica.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sonia, olhao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muito bom
foi muito agradável e superou as expectativas de certeza uma experiencia a repetir

8/10 Good

TANIRA, Carcavelos

Liked: Staff & service
Bom custo/benefício
Ótima localização!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Carla Sofia

Liked: Cleanliness

4/10 Poor

Sonia Reis, Porto

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Considero que no geral o Chalé podia ter melhor aparência, o Fogão so funcionava 1 boca em 4, o frigorífico congelava tudo e a água quente era muito pouca. No primeiro dia tinha Bichos mortos em cima da cama.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
chales fantasticos
inesquecivel