Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Kelowna

Character house

Posted Sep 11, 2016
Lovely gracious home and hospitality. This particular room is small and the bed noisy but, otherwise, our stay was delightful.
Comment from Hotel Management
Sep 12, 2016 by Sally, Hotel Management
Thank you so much for taking the time to post a review, since you completed the feedback to owners form yesterday, we have looked at the bed and tighten things up, so that noise issue has been resolved. We try hard to check things constantly, so we do appreciate guest feedback as then we can rectify things immediately.
2 out of 5
by A verified traveler from okanagan

Great Location

Posted Sep 9, 2016
Pros: Location
Cons: They refill their soap and shampoo containers .. The lid came off the conditioner in the bathtub after it fell and I believe I seen mold in it ..no TV
Location: Lots of shops on Baker Street..outdoor market on Weds and Sat..
Nelson great city to visit. Bathroom is separate from Bedrooms...No TV in our Room
Comment from Hotel Management
Sep 10, 2016 by cloudside, Hotel Management
Thank you for taking the time to post a review. I am so sorry we clearly didn't meet your expectations, I am shocked and saddened at the very low score, Chris and I take great pride in our high standards for every level of your stay from cleanliness , to breakfast and comfort. I hope anyone reading this review will take time to read our other reviews too. Yes we certainly do refill the soaps, shampoo and conditioner, so they are always full and fresh for each arriving guest, and we try to be as environmentally friendly with our products and usage as we can; we change the containers regularly, I am shocked you think there might have been mold, we will be checking that first thing. Some of our rooms do have en-suite bathrooms and some private (next door) some have TV's, it is clearly written in all our rooms descriptions what is included in each room, and of course we have a guest lounge downstairs with a TV for any one to use. We have some exciting major renovations starting in 4 weeks, all rooms will then have a TV and the bathrooms are being made en-suite along with numerous other upgrades.
5 out of 5
by A verified traveler from Spokane Valley, WA

Good location and great breakfast.

Posted Sep 9, 2016
Pros: Staff was very accommodating and the morning fellowship with guests was fun.
Cons: NA
Location: The B&B was located downtown but on quiet street, Enjoyed browsing in the shops. Also visited Ainsworth Hot Spring and took ferry across Kootenay lake
Stayed two nights for an enjoyable visit to Nelson, BC.
Comment from Hotel Management
Sep 10, 2016 by Cloudside, Hotel Management
Thank you so much for your lovely review, we are so glad you enjoyed Nelson and the Cloudside Inn. We do hope we might be your hosts if you come this way again.
5 out of 5
by A verified traveler

Beautiful bed and breakfast.

Posted Jul 23, 2016
Pros: Everything - we will stay there again
Location: Located by the main street. Close to everything.
Nice rooms! Wonderful breakfast made by Chris (eggs, sausage, hashbrowns, English muffins, cereal, yogurt). Always willing to do vegan or gluten free options.
Comment from Hotel Management
Aug 15, 2016 by Sally, Hotel Management
Thank you so much for you great review, we are so happy you enjoyed your stay with us. We work hard to cater for all diets, so it lovely to be recognized for this. Thank you.
4 out of 5
by A verified traveler from Derbyshire, England

Quirky but attractive b&b in a superb location.

Posted Jul 13, 2016
Easy to find and close to town centre with all irs restaurants cafes and shops. Good comfortable facilities and off street parking.
Comment from Hotel Management
Jul 13, 2016 by Sally, Hotel Management
Thank you Dave for posting a review for us, we are so happy you enjoyed Nelson and the Cloudside Inn.
5 out of 5
by A verified traveler from Victoria

Nelson Character that's a cut above.

Posted Jun 15, 2016
Pros: Central and yet had off street parking.
Location: Central to Nelson's core.
The house was a delight, the landscaping was lovely, the common sitting areas (inside and out) were plentiful and diverse and very relaxing. The staff and owners were all cheerful and the vibe was great! The breakfasts were awesome and started the day in delicious fashion.
Comment from Hotel Management
Jun 15, 2016 by chris, Hotel Management
Thank you Roland, it was our pleasure to be your hosts for your stay in Nelson. We do hope we will see you both again, if you come back this way.
5 out of 5
by Darcy

Posted Jun 11, 2016 on Hotels
Comment from Hotel Management
Jun 15, 2016 by Chris, Hotel Management
Thank you Darcy, we are glad you enjoyed Cloudside Inn
5 out of 5
by Norm from Vernon, BC

Historic Gem in B.C.'s Best Little City

Posted Jun 10, 2016 on Hotels
An historic house in historic town. Comfortable, clean -some rooms small but thus with ensuite; cozy patios to ensconce with book/i pad in the hillside landscaping outside; a large deck with seating/tables in the rear, parking; great hot brkfsts catered to individual needs(would drive me crazy) - and the hosts/staff(Chris, Sally & Regula): first class. A return for us.
Comment from Hotel Management
Jun 15, 2016 by Chris, Hotel Management
Thank you so much for your very kind comments Norm, we are so happy you enjoyed your stay at Cloudside Inn, and that you would come back and see us again, this really is the biggest compliment you can give us. We have some exciting renovations planned for late fall, which will give us some larger rooms with en-suites, as well as two room suites.
5 out of 5
by A verified traveler

ダウンタウンにある、快適なホテル

Posted May 27, 2016
ダウンタウンにあり、遊ぶのにはとても便利なホテルです。アットホームでスタッフは全員気配りは最高です。朝食は毎日違っていて、オーガニック対応も出来、大変美味しく頂きました。
Comment from Hotel Management
May 29, 2016 by Chris and Sally, Hotel Management
Thank you so much, for your kind comments, we are so happy you enjoyed your stay. We do hope you had a good trip home, and manage to arrange things to return for your working holiday in Nelson. Good Luck.
4 out of 5
by Marc from Burlington, VT

Lovely B&B, central location w amazing breakfast!

Posted Apr 4, 2016 on Hotels
We stayed two nights in a room with a private bathroom. This worked well though the bathroom was not ensuite (we may have overlooked that detail in the listing). We were greeted nicely and shown around the &B enthusiastically! Location was a block from the main drag but was very quiet with great parking. With two seating for breakfast we were well fed and conveniently so. We also got the chance to chat with other guests (sometimes awkward but overall quite nice). The food was made to order, took into account any dietary restrictions, and on our last night a to-go breakfast was prepared for us as we were departing before 8am. We enjoyed our stay and would recommend this B&B to anyone.
Comment from Hotel Management
Jun 11, 2016 by Chris, Hotel Management
Thank you so much for your kind comments, we are so happy you enjoyed your stay. Being a 1900 converted house, the bathroom being 100% private to the room, but just next door is one of the quirks. We actually have plans for lots of renovations starting in October, one of which will be making the room en-suite. We do hope you might come back and see our changes.