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Rating 10 - Excellent. 198 out of 660 reviews" "
10 - Excellent
198
Rating 8 - Good. 303 out of 660 reviews" "
8 - Good
303
Rating 6 - Okay. 100 out of 660 reviews" "
6 - Okay
100
Rating 4 - Poor. 38 out of 660 reviews" "
4 - Poor
38
Rating 2 - Terrible. 21 out of 660 reviews" "
2 - Terrible
21
8.2/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
John Paul
Traveled with family and small children, Traveled with family
Response from The SureStay Hotel by Best Western - Castlegar on Feb 24, 2024
Dear Guest,Thank you for your rating! We're delighted to know we met your travel needs during your stay, and we hope to welcome you back soon.
8/10 Good
Darryl
Feb 8, 2024
Liked: Cleanliness, staff & service
room was nice but the shower was small and dated
Darryl
Stayed 2 nights in Jan 2024
Response from The SureStay Hotel by Best Western - Castlegar on Feb 10, 2024
Dear Guest, Thank you for sharing your feedback. We're pleased to hear you enjoyed the room, and we appreciate your input on the shower size and style. We'll consider that for future improvements.
Response from The SureStay Hotel by Best Western - Castlegar on Feb 3, 2024
Dear Guest,Thank you for your positive rating! We're delighted to know you enjoyed your stay, and we hope to welcome you back soon.
8/10 Good
Brandon
Jan 20, 2024
Liked: Staff & service
Brandon
Stayed 1 night in Jan 2024
Response from The SureStay Hotel by Best Western - Castlegar on Feb 3, 2024
Dear Guest,Thank you for your positive rating! We're delighted to know you enjoyed your stay, and we hope to welcome you back soon.
10/10 Excellent
Elaine
Traveled with partner
Dec 27, 2023
Liked: Staff & service
newly renovated. Very clean and comfortable. Friendly staff. Convenient shopping nearby. Quiet
Elaine
Stayed 2 nights in Dec 2023
Response from The SureStay Hotel by Best Western - Castlegar on Feb 3, 2024
Dear Guest,Thank you for your kind feedback! We're delighted that you enjoyed your stay at our property, and we look forward to welcoming you back soon.
8/10 Good
Juli
Traveled with family
Dec 6, 2023
Everything went fairly well. Huge room! Small bathroom. Not perfect but good. Great location and room rate. Get better coffee please. And demand that your guests DO NOT run through the halls screaming at 2330 at night when other guests have a 5am schedule the next morning for a hockey game!
Juli
Stayed 2 nights in Dec 2023
Response from The SureStay Hotel by Best Western - Castlegar on Feb 3, 2024
Dear Guest,Thank you for your feedback. We're glad you enjoyed the spacious room and convenient location. We apologize for the inconvenience caused by the small bathroom, the coffee quality, and the disturbance late at night. Your comfort is important to us, and we'll address these concerns to ensure a better experience in the future.
The property is situated in a picturesque location with a beautiful backdrop of conifers. It is within walking distance to several restaurants and services.
We have stopped in Castlegar a number of times while driving East and back. We have stayed at different motels and feel this is one of the better ones. Recently renovated rooms., clean, hospitable.
The girl at the desk was absolutely wonderful. Propped the doors open while we were carrying in our luggage and extremely friendly. As a Manager, I would definitely hire her.
The rooms were recently renovated, so very nice and clean. The bed was very comfortable. It was quite noisy because the walls aren't very well insulated, so we could hear our neighbours walking, etc. Also, the wifi wasn't available in the first room, so we needed to move to another room where we could access the wifi.
Cindy van der
Stayed 2 nights in Aug 2023
6/10 Okay
Brenda
Traveled with family
Aug 8, 2023
Room smelled hadn’t been dusted cob webs all over ceiling light fixture long dark hair on bathroom floor wouldn’t stay there again had a room in back and parking lot back there was filthy
Would not give me corporate rate, even though I stayed for 3 weeks on a Fortis job in the area along with several other workers.
Room was not cleaned/bed made/towel service etc for days on end even after I had to keep asking at the front desk-then was informed that cleaners have gone for the day ....
Excessive Noise at night and garbage was in front of my room door from group of bikers staying at the hotel.
Breakfast service was finally moved to an earlier hour to accommodate all the workers staying there who have to leave for work by 6:00am. Kitchen staff was great, front desk horrible.....complained about the toilet not working and was told to leave it even though it was full of feces :-(
When complained several times about room not being cleaned, floors dirty, no towels etc I was told the manager is at another location so can't do anything about it-cleaners gone home already.....
Daniela
Stayed 3 nights in Jul 2023
Response from G on Jul 31, 2023
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you faced during your stay. As you booked online, our rates are fixed and cannot be changed after the reservation is made.Regarding the issues with room cleaning and service, we deeply regret the lapses in our housekeeping and front desk response. We understand the importance of a clean and comfortable stay, and we will address these concerns with our staff to ensure such incidents do not recur in the future.Regarding the corporate rate, as an online booking, the rates are set according to the standard pricing. We apologize for any misunderstanding, but we assure you that we strive to provide the best value for all our guests.Your feedback is invaluable to us, and we will use it to improve our services and guest experience. If you decide to stay with us again, we will do our utmost to make your stay more pleasant.
10/10 Excellent
michael
Jul 30, 2023
michael
Stayed 1 night in Jul 2023
6/10 Okay
Graciela
Business traveler, Traveled with partner
Jul 26, 2023
Liked: Cleanliness
This is a motel and not a hotel as advertised on Expedia. The entrance to my room was from the parking area for rather than through a central lobby.
This was a perfect stop for our family on the road between point A and B.
Rooms were good size, nicely decorated, beds comfy, refreshing air conditioning and there's a fridge with freezer in the room to help with our food and ice packs.
A very short drive to the cute main street area and really nice park by the river.
Breakfast had the basics and the eating area was clean and inviting. A good stop!
We will happily return if in the area.