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Great place to stay, for sure! Spotless room, big TV and shower, comfortable bed, great hot tub, friendly staff. Nice diner for breakfast across the street. I'll be back!
Great location, between hospital & the mall, it is centrally located for my needs. Very comfortable stay, staff are very friendly & courteous....i highly recommend staying here...especially for short visits.
Very convenient with location being close to shopping centre & the hospital, where i visit with my mother at seniors pavillion there. Im able to get a good rest & refresh for the next day. Great for short stays
The property is central located to go shopping at mall & other shopping centres as well being close to hospital, so i could visit my mother at senior pavillion there. Highly recommended for short stays 😊
The staff at Glenwood Inn and Suites are super helpful and friendly! Anything we had questions about or needed help with, they were super attentive! The room and all areaa of the hotel were super clean and bed was very comfortable.
Water ran hot and cold in the shower. Found sunflower seeds in the made bed (we didn’t eat any). Very small accommodations. We’ve stayed in the past and enjoyed it, but there was quite a bit at fault this time around.
Trista
Stayed 2 nights in Jan 2024
Response from Manager on Jan 29, 2024
Sorry to hear about your experience. We will investigate and find out where things went wrong. Next time notify frontdesk if you are unhappy with your room. We have no issues fixing or moving you to a different room.
I had a great stay over Christmas, had my grandson and two cats! Large room, good beds, clean sheets! Lots of towels, pool and hot tub was nice and clean. Fridge was not very cold.
Shelley
Stayed 3 nights in Dec 2023
Response from Manager on Dec 27, 2023
Thank you for your business and review!
2/10 Terrible
Darci
Dec 10, 2023
Darci
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Thank you for your business.Please let us know about your experience.
I have previously stayed here and had a wonderful experience so I was excited to book again. I did book on line through hotels.com. I travel by car for work and I ran into bad weather. I was in Grand Forks and had to make the decision not to drive to Trail. I called The Glenwood Inn around 4:30 pm to say I would not make it. I was told I would have to deal with hotels.com to cancel. I did that and they tried to help. They tell me that The Glenwood Inn stands firm behind their cancellation policy so I will not be refunded. That is disappointing of course. I will not be booking on line anymore and I will be looking for another hotel to stay at in Trail for my next visit. I do not recommend staying at the Glenwood Inn in Trail, BC.
Jennifer
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Sorry to hear about your experience. When we received your call last week we notified you to contact hotels.com ASAP to cancel the reservation. One week later hotels.com phoned us to cancel the reservation that was a ''no show'' a week ago. The room you booked with hotels.com was non refundable. My advice is to not book a non refundable room this time of the year when weather can be a factor while travelling.
The beds and pillows were very comfortable. The location was easy to find and access. The staff was friendly.
Only 2 minor things that I was a little disappointed with - 1) the sink was in the main room right next to the beds 2) the hot tub could have been a little hotter.
I would stay there again.
Google maps says to turn left into property and you can’t. Indoor pool not working, hot tub cover still on and dirt in hot tub. No breakfast but website said there was. Outdoor pool super cold
Pat
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Thank you for your feedback. We appreciate your business and rating.Our outdoor pool is not heated, that will explain the colder temperature. Our indoor pool was closed for yearly maintenance. We keep the cover on our hot tub so that heat and humidity does not escape. Its very easy for us to remove the hot tub cover when a guest wants to use it. Please contact us regarding the breakfast note because we are not aware of that. We do not serve a breakfast and according to our records it is not mentioned on our website. We stopped serving a breakfast over 3 years ago.
Quite impressed with this property. Stayed for one night. I found everything that you need for a business trip. Jacques the Manager was very attentive. Room was cery clean, modern and spacious. Shower was perfect.
Sebastian
Stayed 1 night in Aug 2023
Response from Manager on Aug 28, 2023
Thank you so much for your rating, business and kind words.
Clean rooms and dog friendly. The amenities and service made our stay very comfortable. The mattresses were a little worn but the bedding and bath was excellent. So happy we chose this motel and would stay there again.