I paid for a 4-5 star hotel and got a 2 star. Air conditioning, a major feature for me, was not turned on. Response from the management..." Open a window"... I kid you not.
Comment from Hotel Management
Apr 25, 2016 by Raj, Hotel Management
We appreciate your candid feedback. We understand your concern. Due to the construction and being a heritage property we can only have either heat or air condition at a given time. The last couple of days the temperature plummeted back to single digits. We will be switching over to air condition once the weather stabilizes. We welcome you to book your reservation towards end of May onward and assure you that our air condition would be switched on.
We look forward for an opportunity to serve you better on your next visit.