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Reviews of Sandman Hotel Castlegar

2.5 out of 5
Sandman Hotel Castlegar
1944 Columbia Ave, Castlegar, BC

Reviews

7.6

Good

Rating 10 - Excellent. 215 out of 768 reviews" "
Rating 8 - Good. 284 out of 768 reviews" "
Rating 6 - Okay. 173 out of 768 reviews" "
Rating 4 - Poor. 70 out of 768 reviews" "
Rating 2 - Terrible. 26 out of 768 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shabby and worn areas outside and in halways
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you Donald for your comments and these areas are being addressed. We do hope you enjoyed your stay with us and we look forward to having you stay with us again in the future.

10/10 Excellent

corinna, riverton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you very much Corinna for your wonderful rating were are so happy you enjoyed your stay with us. We look forward to having you stay with us again in the future.

10/10 Excellent

CARRYANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you Very much Carryanne for your wonderful rating of our hotel. We look forward to having you stay with us again in the future.

6/10 Okay

Jeff

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
Property is quite tired looking. Rooms weren’t cleaned on multi night visits
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
sorry to hear about your room not cleaned on multi night stay this is not normal circumstance for us. We are currently under renovations so we do hope you decide to try us again.

10/10 Excellent

Brittney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they had the pool my kids loved it. Also so close to walk to restaurants.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you Brittney for your comments. We are happy that your kids enjoyed our pool. We look forward to having your stay with us again in the future.

10/10 Excellent

jason

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff super pet friendly !!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you Jason for your wonderful rating and comments. We look forward to having you and your pet stay with us again in the future.

10/10 Excellent

Jon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were fantastic
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you Jon for yourwonderful comment and rating. We look forward to having you stay with us again in the future.

8/10 Good

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service
The front desk staff where excellent, very helpful i hope these reviews make it to the people who make decisions, these people are the face of your company and they are awesome there the reason why i would go back
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you very much Kevin for your wonderful review. I am happy that you found our front desk to be excellent. We as a company review and appreciate all comments our guest leave us. We do value our wonderful employees and how guest obsessed they are. Thank you once again for staying with us and we look forward to seeing you again.

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and clean and the stuff was very friendly.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Thank you Tim for your wonderful rating and comments. We are happy you enjoyed your stay with us and we look forward to you staying with us again in the future.

8/10 Good

Genevieve

Liked: Cleanliness, staff & service
I stayed one night only in a newly renovated room on the top floor (3rd floor). The room was very nice, the bed was comfortable. The bathroom was also very nice except for the very noisy old fan on the ceiling which goes on automatically when the light is turned on. That fan needs to go. I was informed that breakfast was not included as I had reserved through Expedia. It cost $7 taxes and was “okay”. The staff was very friendly and professional, the female evening attendant even called the room to make sure everything was to my satisfaction. I would recommend this hotel.
Stayed 1 night in Feb 2024
Response from general manager on Feb 20, 2024
Thank you Genevieve for your comments we appreciate your feedback on the rooms. We look forward to having you stay with us again in the future.

10/10 Excellent

Tommie J

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice
Stayed 2 nights in Feb 2024
Response from general manager on Feb 20, 2024
Thank you Tommie for your comment. We are happy that you found our staff nice. We look forward to having you stay with us again in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was friendly. Check in was easy and painless. My key cards deactivated, and I was able to get new ones easily. I had to leave the hotel before my scheduled date and I was able to receive a refund for my remaining days it was a good experience
Stayed 11 nights in Jan 2024
Response from general manager on Feb 12, 2024
Thank you Chris for your review and rating. We are glad you enjoyed your stay and that you found our staff friendly and helpful. We look forward to having you stay with us again in the future.

4/10 Poor

Mark

Business traveler
Disliked: Amenities, property conditions & facilities
No hotel dining establishment, rooms are out dated, you have to pay for the 'continental' breakfast.
Stayed 1 night in Feb 2024
Response from general manager on Feb 12, 2024
Thank you Mark for your comments. Although we do not have a dining room in the hotel their are several very good restaurants within a one block radius of the hotel. We are currently doing renovations to our rooms and hope that you decide to try us again in the future.

8/10 Good

Keith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating four our kids hockey tournament. Great and friendly staff.
Stayed 1 night in Jan 2024
Response from general manager on Feb 8, 2024
Thank you Keith for your rating and comments. We are glad that you enjoyed your stay with us and we hope your kids did well at the tournament. We appreciate your kind words in regards to our staff and we look forward to you staying again in the future.

4/10 Poor

Cheryl

Traveled with family
Disliked: Cleanliness
We stayed at this property for one night. While we did expect it to be on the noisier side (family’s in the pool) I did not think the walls would be as thin as they are. The property was close to restaurants. The pool floors were not the cleanest, and it was hard to find towels, but my daughter enjoyed her time with the other kids in the pool. I found mold growing in the grout lines in the shower. The icing on the cake though was the plougher that decided to start clearing the very back parking lot of the hotel at 5:30 in the morning.
Stayed 1 night in Jan 2024
Response from general manager on Jan 31, 2024
Thank you Cheryl for your comments we appreciate knowing what we can improve. We appologize the the snowplows were clearing the parking lot at 5:30am this is definately earlier than they have been contracted to be here. I am happy to hear that your daughter did enjoy the pool. We do hope you decide to give us another try in the future.

10/10 Excellent

Austin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient
Stayed 1 night in Jan 2024
Response from general manager on Jan 17, 2024
Thank you Austin for your comment and rating. We are happy that you found us convenient. We look forward to having you stay with us again in the future.

8/10 Good

Jazzmin

Stayed 1 night in Jan 2024
Response from general manager on Jan 17, 2024
Thank you Jazzmin for your rating. We do hope you enjoyed your stay with us and we look forward to having you stay with us again in the future.

8/10 Good

Gus

Stayed 1 night in Jan 2024
Response from general manager on Jan 9, 2024
Thank you Gus for your rating. We look forward to you staying with us again in the future. Thank you for staying with us.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from general manager on Dec 27, 2023
Thank you Melanie for your rating. We hope you enjoyed your stay with us and we look forward to you staying again in the future.

6/10 Okay

Gordon

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from general manager on Dec 20, 2023
Thank you Gordon for your rating of our hotel we would really appreciate knowing what we could have done to have made your stay with us more enjoyable.

6/10 Okay

DONALD

Liked: Staff & service
Good hotel for the price, but could use an update. It’s tired, but you get what you pay for.
Stayed 1 night in Nov 2023
Response from general manager on Nov 29, 2023
Thank you Donald for your comments. I am happy to say we are in the process of doing a renovation in the hotel which we anticipate will be completed by the end of spring 2024. We look forward to you staying with us again and seeing your comments.

2/10 Terrible

Eileen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is dated; rented out to ext workers who were noisy( told if I wanted a quieter room out front it would be $15.00 extra a night. No good amenities on-site. Could not get the free continental breakfast as we booked through Expedia … they wanted an additional 7.00 per person per day!! Toilet ran day and night. Caulking is bathroom is mouldy with black. When providing the above at check out, both staff members were ambivalent about hearing my complaints. Will NEVER stay again.
Stayed 3 nights in Nov 2023
Response from general manager on Nov 27, 2023
Thank you Eileen for your comments. I do appologize for the issues you had with your room it is unfortunate that we were not made aware of these issues prior to your departure so we could have made your stay more enjoyable. We are currently in the process of updating our rooms and this should be completed in the spring of 2024. We do hope you do decide to give us another try.

8/10 Good

Randy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy parking fir bigger vehicles
Stayed 1 night in Nov 2023
Response from general manager on Nov 22, 2023
Thank you for your comments and rating we are happy you enjoyed your stay and you have ease of parking for your big rig.

10/10 Excellent

Talwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Staff services are vary greatly.
Stayed 1 night in Oct 2023
Response from general manager on Nov 9, 2023
Thank you Talwinder for your wonderful rating we are very happy you enjoyed your stay.

4/10 Poor

Codty

Disliked: Amenities, property conditions & facilities
No continental breakfast with my expedia booking for 150 bucks is absurd. Pool was gross and hot tub wasnt working.
Stayed 1 night in Oct 2023
Response from general manager on Oct 25, 2023
Thank you Codty for your comments. We are sorry that you did not enjoy your stay and you found our pool gross. We will look into all of your comments and repair or fix whatever the issues were. Thank you for your comments and giving us the opprotunity to address the issues. We do hope you decide to give us another try in the future.

10/10 Excellent

Naomi

Short staffed. Key didn’t work properly.
Stayed 2 nights in Aug 2023
Response from general manager on Oct 25, 2023
Thank you Naomi for your comments. We are happy that you enjoyed your stay with us. Thank you for the wonderful rating. We look forward to you staying with us again in the future.

8/10 Good

Tony

Stayed 1 night in Oct 2023
Response from general manager on Nov 9, 2023
Thank you Tony for your rating we hope your stay was enjoyable

4/10 Poor

Timothy

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed
Room smelled like stale smoke even though it was supposed to be non-smoking. Pool and hot tub closes at 9:30 pm. Tv was just free channels, no movie options. A couple of guys were barbecuing on the tailgate of their truck just outside the front door.
Stayed 1 night in Oct 2023
Response from general manager on Oct 18, 2023
Thank you Timothy for letting us know or the issue with your room smelling of stale smoke, we are a non-smoking hotel. We will definately be shutting down this room and doing a deep clean to remove this unfortunate issue. We do appreciate you letting us know. Our pool and hot tub closes at 9:30pm due to rooms being located around the pool and atrium area and people needing to get their rest. Thank you again for your comments and we do hope you decide to stay with us again in the future.

6/10 Okay

Larry

Stayed 2 nights in Oct 2023
Response from general manager on Oct 18, 2023
Thank you Larry for your rating we would appreciate knowing what we could have done to make your stay with us more enjoyable.

6/10 Okay

Valerie

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Managers need to walk around the property OUTSIDE! We found drug pipe and materials on the back wall by parking stalls. Thank god my grandson didn't touch it!!
Stayed 1 night in Oct 2023
Response from general manager on Oct 11, 2023
Thank you very much for your letting us know of the situation in regards to the parking lot. This is something we do monitor daily and we appreciate your feedback. We do hope you enjoyed your stay at the hotel and decide to visit us again in the future.

8/10 Good

Richard, Vernon

Liked: Cleanliness
Room was clean and quiet but getting worn out. Worth the price though.
Stayed 2 nights in Sep 2023
Response from general manager on Oct 11, 2023
Thank you Richard for your comments and rating. We are currently in the process of doing renovations to our rooms. We hope to see you again in the future and let us know how we are doing.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Right on the highway. Staff was very helpful.
Stayed 1 night in Oct 2023
Response from general manager on Oct 11, 2023
Thank you David for your rating and comments. We are glad you found the room cleand and comfortable and our staff helpful. We look forward to you staying with us again in the future.

8/10 Good

Kathy

Stayed 1 night in Sep 2023
Response from general manager on Oct 25, 2023
Thank you Kathy for your rating of our hotel. We are happy you enjoyed your stay. We look forward to you staying with us again when you are in Castlegar.

6/10 Okay

Adrian

Business traveler
Liked: Staff & service
Decent hotel. I thought having to pay for a breakfast a little ridiculous. And when I went in there were no waffles. So didn't get it after that. Wi fi is terrible
Stayed 1 night in Sep 2023
Response from general manager on Oct 11, 2023
Thank you Adrian for your comments we always appreciate the feedback so we can improve our services. We look forward to having you stay with us again in the future.

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Our room was clean and we enjoyed our stay. We liked the central indoor pool and hot tub, but were glad to have a room that did not face the central pool area. Hotel was conveniently located for walking to Tailout Brewing for a beer, The Grand Buddha Bistro for dinner, and The Bombi Restaurant for breakfast.
Stayed 2 nights in Sep 2023
Response from general manager on Oct 11, 2023
Thank you Roger for your comments. We are happy you enjoyed your stay and were able to enjoy some of the things Castlegar has to offer. We look forward to having you stay with us again when you are in the area.

8/10 Good

Talwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good Parking For truckers
Stayed 1 night in Sep 2023
Response from general manager on Oct 11, 2023
Thank you for your rating and comment.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from general manager on Sep 26, 2023
Thank you Robert for your rating we are happy you enjoyed your stay with us. We look forward to having you stay with us again in the future.

2/10 Terrible

Arbur

Stayed 1 night in Sep 2023
Response from general manager on Oct 11, 2023
Thank you Arbur for taking the time to rate our hotel. We would really appreciate knowing what we could have done to make your stay more enjoyable.

10/10 Excellent

Lloyd

Traveled with partner
Liked: Staff & service
Large room. Easy check in. Several close restaurants. The room smelled of stale cigarette smoke.
Stayed 1 night in Sep 2023
Response from general manager on Sep 26, 2023
Thank you Lloyd for your rating and comments. We will definately deal with this room in regards to the stale smoke smell. We are a non-smoking hotel and this should not have occurred. We look forward to having you stay with us again in the future.

8/10 Good

Mark

Business traveler
Liked: Staff & service
Disliked: Amenities
This property was fine...the rooms were very aged. The staff was helpful but there needed to be more of them. I would stay here again but only at a rate that justified what you were getting. There was abundant parking which was nice.
Stayed 1 night in Sep 2023
Response from general manager on Sep 26, 2023
Thank you Mark for your rating and comments. We always appreciate our guest letting us know how their stay was so we can improve. Thank you for staying with us and we look forward to having you stay again in the future.

10/10 Excellent

ryoko rd

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Sep 2023
Response from general manager on Sep 26, 2023
Thank you Ryoko for your rating and comment. We are glad you enjoyed your stay and we look forward to you staying with us again in the future.

6/10 Okay

Colin

Stayed 1 night in Sep 2023
Response from general manager on Sep 26, 2023
Thank you Colin for your rating. We would like to know what we could have done to have improved your stay with us. We do hope you decide to stay with us again when you are in the Castlegar area.

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centro Ciudad
Stayed 13 nights in Aug 2023
Response from general manager on Sep 26, 2023
Thank you Pedro for your rating we are glad you enjoyed your stay in Castlegar and look forward to having you stay again in the future.

8/10 Good

Fiona

Liked: Cleanliness, staff & service
...
Stayed 1 night in Sep 2023
Response from general manager on Sep 26, 2023
Thank you Fiona for your rating. We look forward to having you stay again when you are in Castlegar

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from general manager on Sep 26, 2023
Thank you Gary for your rating. We hope you enjoyed your stay. We look forward to you staying with us again in the future.

4/10 Poor

Aaron

Traveled with family
Disliked: Property conditions & facilities
Hotel is clean but dated. Inner rooms have no ventilation - A/C fan fills the room with chlorine air from the atrium pool. Definitely would recommend outer rooms with fresh-air windows.
Stayed 4 nights in Sep 2023
Response from general manager on Sep 26, 2023
Thank you Aaron for you comments. We are currently in the process of doing renovations. We do look forward to having you stay with us again in the future and let us know how we are doing

8/10 Good

Christy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a stop during our trip through BC
Stayed 1 night in Sep 2023
Response from general manager on Sep 7, 2023
Thank you Christy for your comments and rating

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
My room was nice, clean and quiet except for the door to the stairs outside my room, it was quiet loud when it closed, otherwise nice and quiet.
Stayed 2 nights in Sep 2023
Response from general manager on Sep 26, 2023
Thank you Linda for your rating and comments. We look forward to you staying with us again in the future.

10/10 Excellent

Randall

Stayed 1 night in Aug 2023
Response from general manager on Sep 26, 2023
Thank you very much Randall for you wonderful rating. We are very happy you enjoyed your stay with us here in Castlegar and look forward to you staying with us again in the future.

10/10 Excellent

Alexander, Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Just off the highway with everything near by.
Stayed 1 night in Aug 2023
Response from general manager on Sep 7, 2023
Thank you Alexander for your wonderful comments we are happy you enjoyed your stay with us. We look forward to you staying with us again in the future.