Ratings based on 118 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great hotel - Great location

Posted Aug 19, 2016 on Hotels
Great hotel in a beautiful location. Staff very friendly and helpful. Normally the restaurant is vey good but currently being refurbished. Hotel were kind enough to recommend some local restaurants.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Dear Guest, thank you very much for the great feedback. We hope to welcome you back soon in Castrop-Rauxel, Mareike Cremer and the entire team of Vienna House Easy
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Very pleasant hotel

Posted Apr 11, 2016
Pros: Very helpful staff and clean,
Location: The location is about 15Km north-west of Dortmund city centre. It takes about half an hour on public transport to get into the city centre.
We (my 9 year old son and I) were looking for a hotel in Dortmund for a short break to watch the football. This is a lovely hotel, with very helpful staff. The hotel was clean and tidy and there is a spa (did not use). The breakfast was very good - plenty to choose from and they cooked items on request. The only downside is it's not in the centre of the city - it's about 15 Km north-west of the centre in a district called Castrop-Rauxel. We had to take a 15min bus ride followed by a 15min train ride to get into town - the plus point is the bus stop is right outside the hotel.
Comment from Hotel Management
Jun 7, 2016 by Vienna House Easy Team, Hotel Management
Dear guest, thank you very much for the great feedback. Looking forward to welcome you back soon! All the best you Vienna House Easy Team.
5 out of 5
by Kimberlee from Nürnberg

Close to Dortmund - worth the drive.

Posted Dec 10, 2015 on Hotels
We arrived one day after our check-in due to issues. The front desk agent is very sweet. She could not find our hotels.com reservation number, even with the print-out. She gave us a room immediately. The room itself was large and perfect for us and our two dogs. The beds were surprisingly comfortable for a european style bed. However, the room she gave us only had one Deck and Kissen so I had to ask for more. They delivered them promptly. It was not far to German Comic Con and the location was ideal for our dogs. It was noisy outside, lots of ambulence noises, etc but we would book here again if the price was right. The service is friendly and they loved our dogs. The grounds itself looked old and cool. Lots of rabbits near by. No huge complaints except that the shower was hard to figure out with the nozzle.
Comment from Hotel Management
May 21, 2016 by Mareike, Hotel Management
Dear Kimberlee, thank you very much for taking the time to share your valuable feedback with us. Blessed to hear, that you enjoyed your stay with us. Looking forward to welcome you soon back in Castrop-Rauxel. Best regards, Mareike Cremer and the entire team of the Vienna House Easy Castrop-Rauxel
4 out of 5
by Jeff from Michigan

Expansive Grounds, Comfortable Room

Posted Nov 8, 2015 on Hotels
Stayed here for one night for business. Hotel price included WiFi, breakfast and parking (all for no extra charge). Wifi was fast and breakfast was very good. Hotel is expansive and grounds are very nice and well maintained. Parking area is limited...I was able to find a place easily at 4pm but after 8pm could be tough. Room was comfortable and quiet and it was close to where I needed to be in Dortmund in the morning. I would definitely recommend the hotel for a business or leisure stay.
Comment from Hotel Management
Jan 23, 2016 by Mareike, Hotel Management
Dear Jeff, thank you very much for taking the time to give us your honest feedback. Blessed to hear, that you enjoyed your stay with us. Hope to welcome you back soon in Castrop-Rauxel. Sincerely yours, Mareike Cremer as General Manager and the eintire team of the Arcadia Hotel Castrop-Rauxel
4 out of 5
by A verified traveler

Best hotel in this area - Staff fabulous

Posted Jul 31, 2015 on Hotels
The staff are amazing. Very polite, very helpful and not at all intrusive. Surroundings are peaceful, surrounding by a park and nice places to walk or run. Restaurant is very food is great and location is very nice indoor or outdoor on a sunny day. Stayed 10 days for business - basic room is ok for one or two nights but take the upgraded room if you stay longer.
5 out of 5
by A verified traveler

relax stay

Posted May 5, 2015 on Hotels
enjoyed this hotel alot, nice to have a good walk in the surroundings
Comment from Hotel Management
May 28, 2015 by Mareike Cremer, Hotel Management
Dear Guest, Thank you for taking the time to provide your feedback regarding your stay with us at the Arcadia Hotel Castrop-Rauxel On behalf of my team I look forward to welcoming you back at the Arcadia Hotel Castrop-Rauxel in the near future. Yours sincerely Mareike Cremer General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Friendly comfortable hotel with a good breakfast

Posted Feb 6, 2015
Pros: Restaurant, breakfast, friendly attentive staff.
Cons: Internet speed, heavier pillows, more electricity outlets
First time stay as I usually stay in Dortmund and on this occasion fully booked up. Not the best first impression as the Hotel looks dated. Room and bar area was same impression. Room was roomy and clean and bed was comfortable. Internet access was adequate for email but a bit slow. Dinner was very good in a nice room and attentive service, breakfast fresh and frequently replenished and very pleasant dining area in separate building. I would stay again as now familiar and was a comfortable stay and good value for money. However you will need a car to get to and from hotel.
5 out of 5
by A verified traveler

Nice Hotel

Posted Oct 8, 2014 on Hotels
The hotel is very nice and met all of our needs. The room was comfortable, well-maintained, and up-to-date. The breakfast was very nice and offered a wide selection of the local favorites. The staff was accommodating and pleasant. We highly recommend this hotel.
4 out of 5
by jacussi from Guildford

Good location

Posted May 13, 2014 on Hotels
Happy stay at this hotel, first visit will stay again
4 out of 5
Recommended
for Everyone
by Mike from Reading

A short 3 night stay

Posted Mar 17, 2014
Pros: Comfortable and clean. Nice walks immediately within the grounds. The breakfast was good with plenty of choice.
Cons: Ensure that smoking in rooms is forbidden.
Location: Close to town centre shops
The smell of cigarette smoke in the room was awful, even though the windows had been left open. Nothing was going to shift the smell. Never thought I had to ask for a non smoking room when I booked this hotel. What surprised me most was that there were matches and ashtrays in the room and even the en-suite!