“Hotel was clean and staff, like most Vietnamese were lovely, very friendly and very helpful.
Hard to get any information from hotel due to a little bit of communication breakdown on the day we tried, but there are plenty
of tour shops around the area.
A lot of construction across the road, but it will be amazing when finished.”
“Great host. Great people. Rented a motorcycle from them and it was great way to move around. Shower needs a good clean. There was a leak from the bathroom above.
Thank you”
“The hotel aims to be a diverse resort, but the actual management appears chaotic and inefficient. Staff lack proper training in service, hygiene, and English proficiency, and the maintenance of hotel facilities is poor. Overall, the hygiene standards of the rooms and restaurant do not reach five-star levels, and the quality does not match the price. Unfortunately, this is currently the only upscale hotel on the island.”
“+ Very nice and clean room. Big window with nice view.
+ Staff was very friendly and helpful. Thanks a lot.
The water pressure of the robinet was good, however, the water pressure of the shower in our room needed to be improved for a better experience.
Thanks again!
We’d love to come back.”
“We had a fantastic stay at Spring Garden Hotel in Cát Bà. The hotel was lovely, but what really made our stay special was the incredible level of care and personal attention from the staff.
Everyone was extremely friendly and helpful, but a special mention has to go to Emma, who was absolutely amazing throughout our stay. Nothing was ever too much trouble. She helped us organise trips, arrange taxis and transport, and gave us lots of useful local information and advice.
One example really……
“Excellent facilities, breakfast food very good, there are two separate restaurants which serve different times (0700-0800)
and (0800-1000)
Evening meals very good and not too expensive compared to local restaurants in Cat Ba town
Beaches are not private as described, the public can use them, and as a warning, after 1600 they get very busy (presume everyone heads there after work)
Clientele are predominantly Asian (Vietnamese, Korean, Chinese) and very, very few westerners, so be prepared to be……
