Ratings based on 229 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Reggio Calabria

quattro stelle deludenti

Posted Jan 4, 2016
Pros: Il panorama dalla sala colazione
Cons: E' necessario dimostrare capacità di immediata risoluzione dei problemi e curare la parte della verifica dei servizi delle stanze prima della consegna
Ho soggiornato presso questo albergo insieme a mia moglie e mio figlio per due notti. Ci è stata assegnata la stanza n. 98, piccola e stretta (non era certo adatta ad ospitare il terzo letto). Il segnale wifi era inesistente. Il bagno, per quanto ampio, aveva il bidet tappato (nel senso che il tappo non si alzava), il lavandino pure otturato (ma privo totalmente del tappo), la doccia con il "doccino" che spruzzava l'acqua nelle direzioni più disparate e il phon che rimaneva accesso per pochi minuti. Ho evidenziato questi problemi alla reception senza nessun risultato, nemmeno una proposta di cambio camera (l'albergo non era certo pieno), né uno sconto. La colazione, poi, era scarsa e il personale di sala molto distratto, tanto che bisognava alzarsi e per chiedere un caffè o un cappuccino (non vi era il distributore automatico). Insomma, il servizio ricevuto non è stato per nulla adeguato al prezzo pagato.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel with a wonderful view

Posted Jan 3, 2016
Pros: The staff both at the hotel reception and at the restaurant are pleasant and helpful. Wonderful views of the ocean from room. Great restaurant onsite.
Cons: Room should be provided with complimentary drinking water and a hot water kettle with tea/coffee sachets. This is pretty basic in most hotels.
Location: The location of the hotel is difficult to get to by car and better signage maybe required. Arciaele is an old town and offers many attractions.
We stayed in Hotel Santa Caterina for 6 nights on our maiden trip to Sicily. The hotel is a little difficult to access by car and the GPS directions takes you through the one way Santa Caterina street. But once you reach the hotel, the views of the sea are breathtaking. The rooms are nicely decorated with basic amenities, and we found the mattress very comfortable for a good night's sleep. Each room has access to a terrace overlooking the sea. The staff at the hotel are very helpful and extremely pleasant to converse with. They do speak English and are well versed with tourist attractions that the area has to offer. The restaurant at the hotel seems to be very popular with the local residents and tends to be busy. Their pizzas and main dishes were delicious and quantities very generous. Would recommend making a reservation to get good tables. Overall, we had a great experience staying at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2015
hotel très bien, bon accueil, service très bien, restaurant très bon
5 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Hotel in Stadtnähe

Posted Nov 13, 2015
Pros: Das Restaurant und die Bar. Das Pesonal war immer nett, zuvorkommend und hilfsbereit.
Location: Stadt mit zahlreichen Busverbindungen
fussläufig vom Hotel in die Stadt mit zahlreichen Möglichkeiten ein zu kaufen, Restaurants und Cafés. In der Stadt viele Busverbindungen zu den Städten in der Umgebung.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2015
Pros: Lage und Frühstück
Cons: mehr Daraufhinweisen, dass das Hotel nördlich von Catania liegt und den Ort Acireale und nicht Catania angeben
Location: genialer Standort
super als Ausgangspunkt für den Norden und Süden, der Ort Acireale ist grandios
3 out of 5
Recommended
for Families
by Carola from Nürnberg

Zimmer gut kontrollieren!

Posted Nov 8, 2015 on Hotels
Das Hotel hat eine gute Lage am Rande der Altstadt, mit herrlichem Blick auf das Meer.Zimmer- und Restaurantservice waren sehr gut. Nachdem unsere Zimmertüre mit dem Schlüssel kurz nach der Ankunft nicht mehr zu öffnen war, wurde uns ein anderes Zimmer zur Verfügung gestellt, wir packten alles wieder ein und zogen um. Nach dem Umzug und Auspacken stellten wir an großen Teilen der Wände starken Schimmelbefall fest - so zogen wir erneut um. Nach 90 Min. hin und her war unser Urlaub perfekt. Das Restaurant ist nicht gerade billig, aber zu empfehlen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 4, 2015
Nice hotel, nice rooms, friendly staff Great restaurant, excellent breakfast A bit far from Catania but worth the drive
4 out of 5
Recommended
for Everyone
by A verified traveler

Gepflegtes Hotel mit toller Aussicht auf das Meer

Posted Nov 2, 2015
Pros: Aussicht
Cons: Aufmerksamkait des Personals am Empfang ist ausbaufähig. Im Restaurant dagegen sehr gut.
Location: Beastet durch Bahn und Straßenlärm. Man benötigt unbedingt ein Auto.
Tolles Land, allerdings sehr heruntergekommen und vermüllt!!! mit sehr unfreundlicher und arroganter Bevölkerung: War wahrscheinlich unser erster und einziger Urlaub auf Sizilien
4 out of 5
Recommended
for Everyone
by A verified traveler from Den Haag

In the Sun

Posted Oct 26, 2015
Pros: Informative & helpful Staff, good food
Pleasant Staff, enjoyed both the breakfasts and dinners.
2 out of 5
by A verified traveler

not a good location

Posted Oct 20, 2015
Pros: pool side
Location: not a thing
the dinning room staff was great all meals......the hotel is in a bad location to get to and from.....my refrigerator was broke for the three days i was in the hotel and the front desk would not get me a new one