Ratings based on 582 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Comfortable, friendly and caring hotel.

Posted Nov 6, 2016 on Hotels
This centrally located hotel offers comfortable accommodation at a fair price. Anyone travelling by thier own car can park in front of the hotel and tell the reception. They will arrange for it to be garaged in their own underground parking area which is well lit and safe. Your car is brought back to you when you need. This service costs €20/day. Terrace bar/dining area offers a view of mount Etna on a clear day.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Centrally located.

Posted Nov 1, 2016
Enjoyed the interesting art throughout the hotel. Staff worked hard to accommodate our tour group.
4 out of 5
by A verified traveler

Ok but not great

Posted Oct 31, 2016
Pros: Clean linen. Breakfast great and welcoming staff End
Cons: Small room , hotel outdated . Cockroach in bathroom
Location: Hold your handbag, great restaurants
Comment from Hotel Management
Nov 2, 2016 by Marta Santomauro - Front Office Manager, Hotel Management
Dear Sir/Madame, thank you very much for sharing your experience with us and the other travellers on Expedia.com. We are delighted to read that you have appreciated our staff and our breakfast service. About the cockroach we are pretty sure it comes from outside while the windows were open and we are sorry for that. We are also really sorry you didn't like the fournitures of our Italian design Hotel, well known for its style. We have also actually renewed the hotel so we regret you didn't felt the modern trend. We will be very glad to let you try for a next stay a bigger room since you have booked a Classic one and for this time was not possible for us to make an upgrade in a higher category. We hope we will have the pleasure again to welcome you soon in the UNA world and in the meantime, we wish you all the best. Warmest regards from Sicily
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Dear Sir/Madame, thank you for providing us your feedback about your stay in our Italian design centrally located UNA hotel in Catania and sharing it with the huge travellers' community on Hotels.com. Looking forward to welcoming you a again we hope that you will have the chance as well to visit the other UNA hotels during your future Italian travels. Kindest regards, Rita Monfrini Guest Relation UNA Hotels & Resorts (Catania)
4 out of 5
by A verified traveler

In the Middle of the Hearth of Catania

Posted Oct 23, 2016 on Hotels
Very Good
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Dear Sir and Madame, thank you for taking your time to post your comment on Hotels.com and sharing your very good stay's experience in our Italian design hotel in the historical downtown with the huge travellers' world. Waiting for your next memorable stay in the UNA world, Very best regards Rita Monfrini Guest Relation Una Hotels & Resorts (Catania)
4 out of 5
by A verified traveler

Posted Oct 16, 2016 on Hotels
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear Sir/Madame, thank you very much for sharing your positive feedback with us on Hotels.com. We really appreciate it as it helps us to monitor our services performance and quality and improve to get closer and closer to our guests' expectations. Looking forward to welcoming you in the UNA world, Warmest regards, Rita Monfrini Guest Relation UNA Hotels & Resorts (Catania)
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Brilliant hotel with fantastic view

Posted Oct 12, 2016
Location: Hotel located close to shops, short walk to local supermarket. Easy links to public transport. Vegetarian/vegans recommend restaurant Fud short walk.
Having arrived to a free upgrade we were surprised tof find the roof very open, clean and spacious (considering the 3 of us were sharing). The only issue we had was the smell from the bathroom but I think that may have something to do with the fact it is an island. Staff were very helpful and friendly. Special mention to Rita who helped with directions and local information. She also helped arrange our check in for our return flight. Giuseppe was lovely too. I did not get the name.of the lady at the breakfast who was also really nice and helpful. On a clear day the view of Etna on the roof top is amazing!
Comment from Hotel Management
Oct 27, 2016 by Guest Relation Rita M., Hotel Management
Dear Madame, thank you very much for this review and sharing your fantastic experience and beautiful photos with us and the othetr travellers on Expedia.com We are delighted to read that you had a very good time with us and that our services greatly met your expectations.We are really happy to read that we were successful in making your travel experience so enjoyable that you recommend this hotel to the worldwide travellers. Nothing more pleasant for us than knowing and reading our guests ‘satisfaction for our work and Giuseppe, Ornella and me, we really thank you for it.We hope, we will have the pleasure again to welcome you soon in the UNA world and in the meantime, we wish you all the best. Warmest regards from Sicily, Rita Monfrini Guest Relation UNA Hotels & Resorts (Catania)
5 out of 5
by A verified traveler

Modern, well located, excellent staff & service

Posted Oct 12, 2016 on Hotels
Comfortable, spacious rooms, nice in hotel restaurant, smart competent professional staff
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Dear Sir/ Madame, thank you very much for your comment and sharing your pleasant stay experience with us on Hotels.com We are delighted to read that you had a very good time with us and that our services greatly met your expectations. We are really happy to read that we were successful in making your travel experience so enjoyable that you recommend this hotel to the worldwide travellers for the comfort, great location and our guests service. We hope, we will have the pleasure again to welcome you soon in the UNA world and in the meantime, we wish you all the best. Warmest regards from Sicily, Rita Monfrini Guest Relation UNA Hotels & Resorts (Catania)
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great hotel!

Posted Oct 11, 2016 on Wotif
Pros: Everything
Cons: Nothing
Location: Close to shopping, short walks to the fish market, university piazza etc. Catania is a good base to travel elsewhere in east Sicily from.
Very comfortable & clean rooms, nice bathroom, excellent shower pressure, helpful staff gave us good info re day trips out of Catania, fab breakfasts - don't sign up for the extra €12 breakfast on the roof as the 'normal' included breakfast is fabulous, much amazing food to choose from - great location in main shopping street, good wifi signal, quiet & peaceful inside. Only disappointment was being unable to see Etna from the roof - too cloudy for the 4 nights we were there! Excellent hotel.
Comment from Hotel Management
Oct 30, 2016 by q.palace@unahotels.it, Hotel Management
Dear Mrs. Heather, it is our greatest pleasure to read here on Expedia.com that you recommend our UNA Hotel in Catania to the worldwide travellers as an excellent one, with an extraordinary location in the downtown to visit too the other tourist goals in Sicily. Wishing you all the best, we look forward to welcoming you again and why not, to try our additional Etnea Roof breakfast too with typical Sicilian sweet and savoury delights, in the near future. Kindest regards Rita Monfrini Guest Relation Rita Monfrini UNA Hotels & Resorts (Catania)
5 out of 5
by A verified traveler

Italy

Posted Oct 9, 2016 on Hotels
The staff was amazing, very helpful and attentive.
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Dear Madame, thank you very much for sharing your stay’s experience with us and the other travellers on Hotels.com. We are delighted to read that you appreciated our assistance in making your stay here as pleasant as possible and something to remember for your special occasion. Our guests can rely on our services, because UNA takes care of you. We would be delighted to show you that we are passionate about customized guest service again upon your next stay with us. Then, we look forward to welcoming you soon and as well as in the other Italian design UNA Hotels & Resorts. Kindest regards Rita Monfrini Guest Relation UNA Hotels & Resorts (Catania)