Ratings based on 136 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Sydney
Comfortable and clean.Posted Jun 24, 2017
Only stayed one night, the hotel is located away from the hustle and bustle of Catanina. The restaurant food for dinner was very nice. Hotel staff were more than happy to help or assist any enquiries we had even in English
by A verified traveler from DE
Poorly Maintained.. go elsewherePosted Sep 19, 2016 on Hotels
We arrived late, had booked a junior suite because we wasted a balcony. First room they have us had no balcony, second room had a balcony, was filthy to the point you could see black smudges on the walls and needed to be repaired (the air conditioning control fell off the wall). The third room had the desired balcony and was clean enough. Half the light fixtures didn't work and the AC seemed to just made noise and smell bad. The staff were polite and accommodating, even in the face of my dissatisfaction with the rooms. We truncated our stay from over a week to one night. Breakfast was plentiful wth limited options. Private parking in front of the hotel that was secured during the night.
for Everyoneby A verified traveler
Posted Sep 6, 2016
Nice hotel. would rate it a 3 star, rather than a 4 star. Found it odd that they do not have irons available nor do they have a 'house keeping' service that could iron for us on the weekend! We had to go to the local mall to get our suit and dress pressed for the wedding we were attending that evening! However, staff were helpful and accommodating.
by A verified traveler from West Midlands
Impressive hotel from the outsidePosted Apr 11, 2016
Pros: The waiting staff were lovely. The spa pool was heated and very relaxing but came at an extra cost.
Cons: This could be a lovely hotel if it was maintained a little better.
Location: It is in a village setting with a few shops, bars and restaurants. Within easy reach (by car) of Mount Etna, the sea and Catania.
I stayed at this hotel recently (April 2016) but was disappointed with the following: The room was large but very plain with no pictures to brighten it up and only two small drawers inside the wardrobe with insufficient hangers, hardly enough for two people sharing. It was extremely hot in the room as the sun was shining through the patio doors all morning and the air conditioning didn't work. The air con was sending out hot air instead of cool air and the hotel's response to this was that it was winter-time so no air conditioning! We had to sleep with the patio doors open at night due to the heat and suffered multiple insect bites as a result. The hotel bar It often took a while for bar staff to show up. However, when they did, they were very friendly and helpful. Overall, the waiting staff were very friendly and couldn't do enough for us but the management initially left much to be desired. The hotel is frequented mainly by businessmen so quite corporate.
for Everyoneby A verified traveler from Reading
modern hotel.Posted Sep 6, 2015
Pros: cleanliness and spacious room
Location: Mount Etna nearby. Catania airport about half an hour away.
We received a free upgrade to a Junior Suite, with split levels where our two kids were able to sleep downstairs. Upstairs had another king size bed with separate air conditioning unit. The Junior Suite was very spacious with a small balcony. I believe even the normal rooms are quite big. Rooms had no kettle though to make your own tea and coffee. Breakfast is of good quality. You can request for a packed breakfast if you have to leave for excursions or trips before breakfast time at 7am. Hotel is located in a small village, nothing much to do. So, a car is highly recommended. Mount Etna is about 35 mins drive away- something definitely worth visiting to the top with cable car and 4X4 excursion.
by sebastian from toronto
Just beautiful.Posted Aug 16, 2015 on Hotels
Great pool and clean. With excellent service.
by Afshin from Chicago
Nice modern hotelPosted Jul 23, 2015 on Hotels
Nice modern hotel in a small town near Catania towards Etna.
by A verified traveler
Posted Jul 7, 2015 on Hotels
Not a family friendly hotel. Better for business. Rooms were still being cleaned and not ready for check in despite early evening hour.
for Everyoneby A verified traveler from london
The best hotel in cataniaPosted Apr 15, 2015
Hotel is situated near to mount Etna and hotel staff are very good and co-operative.
for Everyoneby A verified traveler from Toronto
Don't eat at the restaurant!Posted Sep 21, 2014
Pros: Nice big clean rooms. Great pool.
Location: Etna, Etnaland & acquapark, went to Taormina for the day as well.
The restaurant buffet at night was horrible and way overpriced! 25 Euro for average food. Avoid at all costs! And the restaurant attendant was rude