Miscellaneous

Reviews of Mercure Catania Excelsior

4 out of 5
Mercure Catania Excelsior
Piazza Giovanni Verga 39, Catania, CT

Reviews

8.0

Very Good

Rating 10 - Excellent. 128 out of 409 reviews" "
Rating 8 - Good. 192 out of 409 reviews" "
Rating 6 - Okay. 56 out of 409 reviews" "
Rating 4 - Poor. 13 out of 409 reviews" "
Rating 2 - Terrible. 20 out of 409 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Stayed 1 night in Oct 2022

4/10 Poor

Anthony

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing!
We had to change rooms 3 times. The two bed room was not ready. They gave use a second room with two beds the door lock was broken so we had to change again. The third room was not set up with towels pillows etc. the rugs in this room were filthy with stains. They were not well vacuumed.
Stayed 2 nights in Oct 2022

10/10 Excellent

Sean

Stayed 2 nights in Oct 2022

10/10 Excellent

John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful at front desk
Stayed 2 nights in Oct 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Rashad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good luck cation other than that it was very poor
Stayed 4 nights in Sep 2022

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2022

8/10 Good

craig

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Craig uk
The hotel is a little scruffy from the out side but inside the bar, reception and dinning area its very nice the rooms are well equipped but again a little tired the staff were excellent and very frindly would definitely stay here again and good value for money
Stayed 4 nights in Aug 2022

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Staff & service
Staff failed to provide enough information about parking resulting in us being fined, and then couldn't even assist us to pay the fine which was in Italian (we are Australian) - they outright accepted zero responsibility whatsoever and were extremely unhelpful. Would NEVER stay here again. It was appalling and disgusting behaviour from so called service professionals. Very disappointed.
Stayed 2 nights in Jul 2022

6/10 Okay

Some

Stayed 1 night in Jun 2022
Response from Francesco Caselli - General Manager on Jul 13, 2022
Good morning Some thank you for rating our hotels best regards

8/10 Good

Kimmy

Business traveler
Stayed 1 night in Jun 2022
Response from Francesco Caselli - General Manager on Jun 14, 2022
good morning thank you for rating our hotel best regards

6/10 Okay

Joselito

Traveled with family
Liked: Staff & service
Stayed 3 nights. Old carpets, old beds but linens were great. Staff is wonderful. Underground parking (15 euro/day) is a hassle. You have to get off your car to push a button and call for the front desk to open the gate. No stairs from the garage to the lobby, only elevator. I had to get something from my car but the elevator was broken. Breakfast is okay.
Stayed 3 nights in Jan 2022
Response from Francesco Caselli - General Manager on Feb 7, 2022
Good morning Thank you for your time spent to write review, we will treasure as reported to improve everything

8/10 Good

Nadia

Liked: Cleanliness, property conditions & facilities, room comfort
It's ok
The room was nice but the air conditioning was not working properly.
Stayed 1 night in Aug 2021
Response from Francesco Caselli General Manager on Oct 6, 2021
Thank you for rating our hotel. Best Regards

8/10 Good

JORGE

Stayed 2 nights in Jul 2021

8/10 Good

Kobi Yaakov

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2021
Response from Francesco Caselli General Manager on Aug 10, 2021
Thank you for rating our hotel. Best Regards

10/10 Excellent

Kobi Yaakov

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Francesco Caselli General Manager on Aug 10, 2021
Thank you for rating our hotel. Best Regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Friendly staff. Excellent location.
Stayed 2 nights in Jul 2021
Response from Francesco Caselli General Manager on Aug 10, 2021
Thank you for rating our hotel. Best Regards

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel in a good location
The hotel is pleasant and the staff excellent - I experienced a really high level of service. I had a room overlooking Piazza Giovanni Verga, and I had a wonderful view of Mount Etna in the background. The room was spacious and comfortable with classical furniture. The carpets need to be changed, and the bathroom needs some upgrading, but apart from that everything was great. My only disappointment was with the breakfast. Due to Covid measures, there is no buffet, which is totally understandable, however, I wasn't expecting to be served cold scrambled eggs on a cardboard plate. The cutlery, glasses, etc were (biodegradable) plastic, and when I queried, they said "temporary hygiene measures", but it was very disappointing. Plates and cutlery can be washed at high temperatures. Much better than all this waste. The hotel has a garage where you can park (€15 per day), and the square right in front of it has plenty of parking spaces. Both options are very convenient.
Stayed 1 night in Oct 2020

10/10 Excellent

Joe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Catania Stay
Went in August 2020, Hotel staff were great, breakfast was also nice however had table service due to Covid. (Less choice than buffet) Hotel and room itself was nice, weather was amazing 30+ heat and not a cloud in the sky. Beach is 4km away (short taxi drive) sea is also like a bath in Catania due to how shallow it is. Quiet town but got enough bars and lively spots in the evening. Overall nice time away, would recommend 3/4 days.
Bathroom
Bathroom
Bedroom (went for two single beds as was with friend)
View of volcano from our balcony
Stayed 4 nights in Aug 2020
Response from Francesco Caselli General Manager on Oct 7, 2020
Thank you for your time spent to write review

10/10 Excellent

Thayne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Alexander

Disliked: Amenities, property conditions & facilities
The place is tired and needs refreshing. The staff are equally uninspiring - nothing seemed to come naturally for example wiFi which is free was not offered and required vouchers etc. The room felt tatty and the bathroom was unwelcoming with silicone along bath etc peeling off. Pity. It’s in a prime location with good access to parking and Centre - Accor could do much better
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The hotel was in excellent condition and the staff were friendly, helpful and knowledgeable.
Stayed 1 night in Aug 2019

2/10 Terrible

C

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean and wallpaper was peeling off. The overall surrounding city as well made us feel unsafe
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019

8/10 Good

Donita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Walking Distance to Restaurants/Shops
Plenty of hot water, bar was convenient, area is perfect to walk to Umberto then to restaurants/stores. I needed help getting my two huge suitcases from my car and the porter was great. Car garage was very secure. Very quiet on my inside room. It is within walking distance to Elephant Square for most people.
Stayed 3 nights in Jun 2019

6/10 Okay

David

Disliked: Staff & service
Decent Business Hotel
Older hotel that needs a bit more of work done. Fantastic central area and nice sized rooms but the staff seems overwhelmed and understaffed. It took 25 minutes to check in and another 25 minutes to get my bill upon departure.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Frank, Newport. GB

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Spacious rooms, cleaned everyday, good breakfast, a bus stop nearby from where you can catch bus to most parts of the town and also Alibus has a stop at that point which makes it very easy to travel from and to the airport. Reception staff and bar staff very helpful. Plenty of restaurants around the hotel. Walkable distance to the town centre. And the room had a beautiful view of Mt. Etna. Will definitely recommend this hotel.
Stayed 5 nights in Mar 2019

8/10 Good

Florin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very good
Stayed 11 nights in Jan 2019

8/10 Good

Florin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tops
Very good
Stayed 13 nights in Jan 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenient hotel for Catania
Comfortable hotel in central location about 100m from the airport shuttle bus stop Venga .( Alibus runs every 15 minutes to/from airport 4euro). The restaurant is very nice with good choice for evening meals and breakfast is very good. The rooms are spacious, very clean and comfortable. I will use again and can recommend.
Stayed 1 night in Dec 2018

6/10 Okay

Elias

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old hotel need urgent attention
Elevators were slow or damaged, very noisy room, poor buffet breakfast there were people slipping outside de hotel door, will not recommend it
Stayed 4 nights in Nov 2018

2/10 Terrible

Phillipe, Miami

Disliked: Cleanliness, property conditions & facilities
I just can’t believe this is a 4* hotel. It’s like from the same period of Vittorio Emmanuelle. Absolutely outdated and old. Smells terrible, more than 100€ for that? It’s unbelievable. If you are from America/South America, this is not a 4* maybe 2* with a “decent” lobby and that’s it. Worth to mention that I asked why the AC was not working in the room and they said is not season for the AC, even when the 20 degrees (I feels hot). Not even a fan was provided
Stayed 1 night in Nov 2018

2/10 Terrible

Sau Lai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhelpful front desk staff, room very dirty
Stayed 1 night in Oct 2018

10/10 Excellent

Epeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip for weekend
Visited this wonderful city for a day to watch Rugby international.This Hotel was so grand that I thought because of the price it was a mistake but it was great in a fantastic location.Old style hotel but modified that the shuttle bus to the airport stops outside.Would definitely recommend to anyone
Stayed 1 night in Nov 2017
Response from gsapienza on Nov 20, 2017
Dear guest, thank you for your comment. Kind regards Giovanni Sapienza

8/10 Good

NATASHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from gsapienza on Oct 23, 2017
Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us. We look forward to welcoming you to our hotel once more and to keep deserving your preference.

8/10 Good

David Brown, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Staff friendly and very helpful. Hotel a little dated but everything worked as it should.
Stayed 3 nights in Sep 2017
Response from gsapienza on Oct 10, 2017
Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Best Regards Giovanni Sapienza

10/10 Excellent

anthony, droitwich spa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Sicily
God location and clean hotel Breakfast buffet good but restaurant food limited
Stayed 6 nights in Aug 2017
Response from gsapienza on Sep 4, 2017
Dear Sir, thank you for you comment. Kind regards Giovanni Sapienza

8/10 Good

dimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice,with free parking and near to the center of town,good stuff and very genle
Stayed 7 nights in Jul 2017
Response from gsapienza on Aug 9, 2017
Thank you for your comments Regards

10/10 Excellent

Lucio, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Catania
being a guest many times I can say that the Hotel and the staff are the best in Catania. It's always a pleasure to come back and, in the spring, summer the outdoor breakfast area is absolutely fantastic. I have been in other hotels in Catania and the Mercure deserves plenty of recognition for its staff and ambiance that can be defined as "old world". Looking forward to come back hopefully for longer periods....
Stayed 3 nights in Jul 2017
Response from gsapienza on Aug 4, 2017
Sehr geehrter Herr wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Catania Excelsior. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen

8/10 Good

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand old hotel
Lovely grand hotel opposite central law court with its own Alibus stop for an easy and cheap transfer from the airport. About a mile's gentle walk from the Piazza Duomo. Well appointed comfortable room with excellent shower. Breakfast fair. Reception staff very helpful, housekeeping could have been better.
Response from gsapienza on Apr 18, 2017
Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Kind regards Giovanni Sapienza General Manager

8/10 Good

Verified traveler

Liked: Staff & service
Old hotel; upgraded & maintained well.
Great buffet breakfast in a stately dining room. The room was large and well maintained though dated. Bathroom has been updated and plenty of counter space. Great location in the nicer part of Catania. There was an amazing farmers market in the parking lot/square right in front of the hotel Sunday morning. Great for people watching even if you didn't buy produce, honey, cheese, meat, olive oil, and more! The only downside -- there is apparently a mosquitos problem which required the windows be kept closed. I was there on a beautiful evening and was sorry to have the old air conditioning running all night.
Response from gsapienza on Apr 6, 2017
Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Giovanni Sapienza

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the centre of Catania.
The hotel was located in the centre, walking distance from everywhere I needed to go. Helpful staff, free underground parking, good breakfast.
Response from gsapienza on Jan 20, 2017
Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Best Regards Giovanni Sapienza

10/10 Excellent

Martin , Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting older hotel
The Mercure has a slightly faded grandeur to it, which I appreciated. It's opposite the Court House in a relatively quiet part of Catania, with bus stops for the airport, city center, and station right opposite. You can walk to the city center or train station in about 20 minutes. It's worth spending a little extra for a room with a view, because the best of these overlook Mount Etna, which is spectacular. I'd also stayed at the NH Centro, a few blocks away, but preferred the Mercure for the view, the stateliness of the facilities, and the restaurant/breakfast, both of which were better than the NH Centro's. (However, those who value more modern facilities might prefer the NH Centro.).
Response from gsapienza on Dec 6, 2016
Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Best Regards GIovanni Sapienza

8/10 Good

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel
friendly service
Response from General Manager on Oct 28, 2016
Gentile Cliente Abbiamo ricevuto i suoi commenti e La ringraziamo molto per il tempo che ci ha dedicato per scrivere le Sue impressioni, che sono per noi fondamentali sia per poter crescere, che come esortazione a fare sempre meglio e a celebrare i nostri successi. Le siamo grati, inoltre, per la preferenza accordataci, nello scegliere la nostra struttura per il suo recente soggiorno a Catania. Siamo molto felici di aver soddisfatto le sue aspettative e di averle lasciato un buon ricordo della sua esperienza vissuta con noi. La ringraziamo inoltre, per le criticità che ha riscontrato e ci preme farle sapere che ci stiamo adoperando per risolverle nel più breve tempo possibile, anche se non dipendono solo ed esclusivamente dalla nostra volontà. Aspettiamo di averla di nuovo tra i nostri graditi ospiti e di continuare a meritare la sua preferenza

6/10 Okay

Penny, England W Mids

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel classed 4 star tired
Outside main part of town - 20 minute walk, poor local transport Terrible evening meal, cold pasta, sent back. Waiter not happy. Good breakfast though Bathroom tired, hair in bath on arrival and room not made up until 4 .30 one day Terrible rudeness at train station when asking for train times - w are not tourist information - these were not provided sp we could not use the train.
Response from gsapienza on Aug 22, 2016
Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us to be able to grow and as exhortation to do our best. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very sorry to know we haven’t satisfied your expectations. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Best Regards Giovanni Sapienza

8/10 Good

Georgie, beirut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport bus stops across the street
Catania is not that large. You do not need to be exactly in the historical center to enjoy what it has to offer. The Mercure Excelsior may not be in the historical district, but it still is pretty centrally located. It is easily reached from the airport by the airport bus which stops across the street. The room that I had was large and the furnishings were in good shape. Breakfast is OK, but breakfast is almost always not better than that it Italy. Neighborhood is safe and not run down like the one that is closer to train station.
Response from gsapienza on Apr 6, 2016
Dear Mr Geogie we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. In addition, we thank you for your criticisms and we would like to let you know that we are working to set them right as soon as possible, even if they do not exclusively depend on us. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Best Regards Giovanni Sapienza General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
nice hotel, very central
We enjoyed out stay however could not sleep a couple of nights due to the council work. The workers started working 4-5am to clean the streets and it was so loud (our room was on the 4th floor). Internet is a bit slow and if you exceed your limit they give you extra vouchers at the reception. You have to pay to watch the tv. Housekeeping staff is really lovely! Overall its what you get for what you pay.
Response from gsapienza on Feb 25, 2016
Dear Guest, we received your comments and we thank you very much for your time dedicated to write your impressions, which are basic for us, both to be able to grow and as exhortation to do our best and celebrate our successes. Moreover, we thank you for having chosen our hotel for your recent stay in Catania. We are very happy to have satisfied your expectations and to have left a good memory of your experience with us. We look forward to welcoming you to our hotel once more and to keep deserving your preference. Best Regards Giovanni Sapienza

10/10 Excellent

Valterlan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location
Very well located, amazing and frendly staff, nice breakfast etc..
Response from gsapienza on Feb 5, 2016
Thank you madame, for your repsponse Kind regards Giovanni Sapienza