Ratings based on 515 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from California

Parking is difficult

Posted Oct 16, 2017
Pros: Staff was friendly
Difficult to find parking spaces close to the entrance. The comforter on the bed was stained on the first night and housekeeping did not change it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2017
Nice hotel. Room was comfortable and the pool was really nice. Great views. Bar staff was very good
Comment from Hotel Management
Oct 9, 2017 by MANAGER, Hotel Management
Thank you for staying with us! We look forward to seeing you again soon!
3 out of 5
by A verified traveler from Toronto

It’s a solid 3.7 hotel

Posted Oct 5, 2017
Nice and quiet hotel. It had decent WiFi, spectacular views, a lovely pool area. My room was beautifully made up with lots of space. My bathroom could have been cleaner. It looked like there was white stuff on the long marble double sink. Dried blood and other stuff on the door frames. A long hair on the towel. So I gathered it was given a once-over. The bar and kitchen are closed at 11 pm and since I arrived late, I had to wait until morning. Nevertheless, I was given a delicious warm chocolate chip cookie that hit the spot. The dining room was decent - good service and food. Apart from the view, there were no striking high points or low points. This is a decent stay on beautiful grounds.
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful getaway

Posted Oct 2, 2017
I booked the hotel for one night and we were greeted cordially. Their bar has happy hour specials with delicious cocktails and food. The room was very comfy and clean and they have a full lineup of channels on TV. 17 minutes from downtown and breathtaking views. Definitely recommend.
Comment from Hotel Management
Oct 4, 2017 by Supervisor. , Hotel Management
Thank you for staying with us! We are glad to hear you enjoyed your stay. We appreciate the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
Great hotel, can’t wait to come back. The only thing I would change is the bed. It was a bit harder than I would have liked.
Comment from Hotel Management
Sep 30, 2017 by Supervisor , Hotel Management
Thank you for staying with us! We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean room, awesome view

Posted Sep 28, 2017
I stayed here for one night. Everything was just as I expected. Awesome hotel staff especially. Yessica at the front desk is the most welcoming, patient, caring individual. That girl deserves a raise. The room was super clean with an awesome view of the pool and golf course. Bathroom had a double sink and was spacious. Would definitely stay again.
Comment from Hotel Management
Sep 30, 2017 by Supervisor , Hotel Management
We are pleased to hear you enjoyed your stay with us! We hope to see you soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Phoenix

Just a good nights sleep

Posted Sep 25, 2017
Was only in town to see a group of friends and then head up to the car show and races in Monterrey. Good nights sleep, nice a quite and on the road early in the AM. Always a good stay!
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
Thank you for sharing your feedback! We look forward to seeing you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Nice hotel with great pool.

Posted Sep 18, 2017
Pros: Loved the pool and bar area. Fantastic view of the golf course and mountains of Palm Springs.
Cons: Straighten out the billing issues.
Location: Golf course on site. Air museum nearby. Nice restaurants close by.
Check in went smoothly. Room was what I expected. Very nice staff and great facilities. The hotel kept charging my credit card even though I paid in advance on Expedia. Took a few calls to straighten that out.
Comment from Hotel Management
Sep 19, 2017 by Yessica, Hotel Management
We are so sorry for the inconvenience! We appreciate your feedback and thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience!

Posted Sep 18, 2017
Loved the proximity to great shopping and restaurants, loved the breakfast buffet and amazing cookies at the front desk! Beautiful room with a gorgeous view!
Comment from Hotel Management
Sep 19, 2017 by Yessica , Hotel Management
Thank you for staying with us! We are so glad you enjoyed your stay.
1 out of 5
by A verified traveler from Los Angeles, CA

Worst Experience Ever

Posted Sep 13, 2017
Pros: Nothing.
Cons: Guest Services, and Customer Service. Please read my experience.
I arrived with my partner for a 24th birthday celebration at check in to find out that our "reservation had been cancelled". I NEVER cancelled our reservation, as it was active on Expedia. I believe there was a miscommunication between the hotel representative and the Expedia agent. I did inquire two days before the reservation about cancellation fees, if i did choose to cancel, but never once did i authorize a cancellation. Somehow the reservation was cancelled on the hotel's database and active on Expedia (being that once again, i did NOT cancel). I had a terrible experience at the DoubleTree by Hilton Palm Springs; i was left to wait outside of the hotel for approximately 2.5 hours. I saw the sunset with my partner outside with our luggage. We lost so much time and it was quite humiliating. I kept showing the hotel representative my Expedia confirmation and it's status "Book- No Need to Confirm". I feel being that two phone Expedia reps told the hotel representative over the phone that my reservation was not cancelled, that we should have been placed into a room at no charge until the situation is cleared. I would like to be contacted by DoubleTree by Hilton or Hilton Inc. to discuss this matter. I am extremely disappointed at both the hotel staff and Expedia for taking 2.5 hours to fix the matter. All it took to fix the issues and finally put us in a room was a call from Expedia to clear the matter. I believe the guest experience was forgotten, and money became focus.
Comment from Hotel Management
Sep 18, 2017 by Manager, Hotel Management
We are truly sorry about the issue during your stay here. It should not have taking 2.5 hours to resolve, again I truly apologize. We hope you consider giving us another try in the future!