Ratings based on 1,225 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Best choice of hotel

Posted Jan 15, 2018
Extremely accessible: 1min walk away from (a) free airport express shuttle bus pickup/dropoff point, (b) Tin Hau MTR station and (c) Tin Hau Bus Terminal that offers a direct bus to Yuen Long (definitely a better experience than taking MTR). Plenty of food (roasted goose, hotpot, beef noodles, Izakayas, dessert shops, street food) and pubs (recommend Ares Bar just across the street) around the hotel. Staff were most helpful and room though small (which most of the affordable HK hotels are anyway) offers great comfort. Best place to stay if you're looking for an afforable hotel that is located just slightly off downtown area and is less crowded/touristy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Close to everything and easy to get to every where

Posted Jan 7, 2018
Pros: The Gentlemen Concierge - most friendly and helpful. Room was excellent - slept like a baby. Proximity to the subway station. Wi-fi. Refrigerator.
Cons: Well, I didn't complain about anything while I was there, so I'm not going to do it now. Overall excellent stay.
Location: Close to the subway - MTR. Soon we were charging our Octopus Cards and riding the trains like locals. Variety of food options and convenience stores.
Great overall stay. The Gentlemen downstairs - there were three of them, were most helpful. I wish now that I would have asked their names. They hailed cabs for us, provided directions, exchanged currency, held doors, added greatly to the experience. Thanks so much Gentlemen. The room was a Superior Deluxe with an air purifier. The room was very well laid-out and was perfect for me and my daughter. The queen size bed was comfortable and there was plenty of room for our luggage (2 carry-on bags, 1 large checked bag, 2 back-packs) and due to our shopping we had to go to the Ladies Market for an additional bag. All in all, a very comfortable stay. We were on the 23rd floor and were pleasantly surprised that our room came with a view of the Harbour. The pocket wi-fi was great as it allowed us to navigate using Google maps, as well as to Uber and food delivery with UberEats. Great time here and would stay again on our next visit to Hong Kong.
Comment from Hotel Management
Jan 14, 2018 by Grace Cheng Front Office Manager, Hotel Management
Thank you for sharing your review with us on Expedia.com. We are glad that you have enjoyed the stay and would appreciate if you could share this experience with your family and friends. My team and i certainly look forward to welcoming you back again soon. Regards, Grace Cheng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2017
Clean hotel. Friendly staff. Good location. Close to Tin Hau mtr station. Close to Electric Road which has a lot of very good restaurants.
Comment from Hotel Management
Dec 20, 2017 by Grace Cheng, Hotel Management
Thank you for sharing your experience with us on Expedia.com. We are thrilled to hear that you had a great time here with us and glad to know that you enjoyed the convenient location of our hotel. It would be great if you could share this wonderful experience with your family and friends. We all look forward to serve you again soon. Yours Sincerely, Grace Cheng Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from KL

Nice hotel close to Tin Hao Station

Posted Dec 16, 2017
Superior room are very small. Hotel is clean and their wifi connection is good too. Pocket wifi provided.
Comment from Hotel Management
Dec 17, 2017 by Grace Cheng, Hotel Management
Thank you very much taking the time to leave your feedback as it helps us continue to deliver an outstanding guest experience. We strive to deliver a high level of service and quality of products to ensure that all our guests have a comfortable stay and it is certainly delightful to hear that you had a wonderful time in our hotel. Your support is our great motivation and look forward to welcoming you back soon. With much appreciation, Grace Cheng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Very satisfying overall. The free mobile phone and pocket wifi service is extremely useful for a visitor. The only few improvement opportunitites are: - Air conditioning is too cold and is directly hitting you in bed. Cannot turn it off as instructed but even at the highest 32 degrees allowed it was freezingly cold. - Washing basin in the bathroom is too small. - No instruction on how to use the mobile phone/pocket wifi, and how to call the front.
Comment from Hotel Management
Dec 10, 2017 by Grace Cheng, Hotel Management
Thank you very much for spending your valuable time in reviewing us. My team and i embrace every opportunity to improve your stay with us. Please rest assured that our team is following up on all of your feedback with actions in place for areas of improvement. We truly appreciate your feedback given which will certainly assist us to constantly monitor and improve our standards and services. It would be our pleasure to personally welcome back to our improved hotel. Regards, Grace Cheng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Quiet room

Posted Dec 6, 2017
Room was very small. Bathroom's sink was very tiny. The noise insulation in the room was very good. Staff at hotel was very helpful.
Comment from Hotel Management
Dec 7, 2017 by Grace Cheng, Hotel Management
Thank you very much your valuable time in reviewing us. Your feedback will allow us more insight into which areas need improvements, so for that we appreciate the time you took to offer us this feedback. We are regretful to hear that the room size had fallen short of your expectation. Apart from our superior room, we do offers different room sizes and bed type for guests' selection to accommodate with different needs and i believed our Guest Services team are more than happy to give you some good recommendation would suit your needs. All in all, we are delighted to note that you were pleased with the service delivered by our team. Your kind words have been shared with our team and we all motivated to serve even better! It would be our pleasure to personally welcome you back to our improved hotel. Regards, Grace Cheng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Nice boutique hotel in a very convenient location

Posted Dec 5, 2017
Pros: Helpful, well trained hotel staff and location.
Cons: Design for the shower room so water will not leak through the shower door onto the washroom floor making the bath mat all soaked with water.
Location: Victoria Park is excellent for daily walking exercises.
We stayed at the Pure Air Executive Room from November 12, 2017 to December 3, 2017 with a side trip in between. Very pleasant stay throughout even though the room was not as big as we would like. The staff were well trained and very helpful. With so many guests coming and going we were pleasantly surprised when Grace, probably the supervisor of the hotel, greeted us by our last name. The location of the hotel is excellent, close to Tin Hau MTR Station and a variety of restaurants on Electric Road and other side streets. We also like this boutique style hotel which means there will not be large tourist groups. Another excellent feature is the free cell phone and 4G pocket Wifi device provided by the hotel. This makes communication with contacts so much easier and trouble free. In conclusion, we would stay at the hotel again on our next visit to Hong Kong and would recommend it to our friends.
Comment from Hotel Management
Dec 7, 2017 by Grace Cheng, Hotel Management
Thank you very much for sharing your positive review with us on Expedia.com. We strive to create memorable hotel experiences for our guests, and we are delighted that you thoroughly enjoyed your stay with us, in particular the hotel location and the attentive service of our hotel staffs. Your support is our great motivation. It would be great if you could share this wonderful experience with your family and friends and hope to see you back again soon. Regards, Grace Cheng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good boutique hotel near Tin Hau MTR

Posted Nov 24, 2017
Pros: The location is very convenient. Also, with its proximity to causeway bay, there is no lack of food though in the proximity there a few eateries.
Cons: The pocket WiFi wasn’t good
Location: Nothing much in the vicinity. You’ll need to get to causeway bay which is 1 MTR stop away.
Had a pleasant stay at Butterfly on Victoria. Hotel is very near Tin Hau MTR which is one station from causeway bay so it’s very convenient. As with most hotels in HK, the room is quite small though we booked the executive room which is 20 sq meters. Hotel is generally clean with a large TV. The only drawback is that the pocket WiFi did not work so we had to change it. The replacement one wasn’t very fast either.
Comment from Hotel Management
Nov 29, 2017 by Grace Cheng, Hotel Management
Thank you very much for your time to review our hotel. My team and i embrace every opportunity to improve your stay with us. It is regretful to hear the shortcomings your experienced, please rest assured that your comment has been shared with our service provider for further enhancement. All in all, your endorsement on our convenient location is much appreciated. It would be our pleasure to personally welcome you back to our improved hotel. Regards, Grace Cheng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Hotel in Center of city.

Posted Nov 20, 2017
Pros: Extremely friendly staff. Keith at front desk excellent.
Cons: Change elevator.Too small and too slow.
Location: At Center,MTR and shopping.
Only stay as closed to relatives.too expansive for the small room and area.
Comment from Hotel Management
Nov 26, 2017 by Grace Cheng, Hotel Management
Thank you very much your valuable time in reviewing us. We are pleased to receive positive comments and to learn that you have enjoyed your stay with us. We were particularly delighted to read that our team members were able to add to a great experience and your kind words have been shared with our team and we are motivated to serve even better. Thank you again for your stay and review. We would be honored to welcome you again in the future! Regards, Grace Cheng Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful stay

Posted Nov 13, 2017
It was a wonderful stay at Butterfly on Victoria! I love how they provide pocket wifi and local mobile phone, as having them made my stay in HK so much more convenient. They even lend out selfie stick for free! The staff was courteous & helpful, and the room was clean. Furthermore, the hotel is located conveniently close to MTR and tons of great local restaurants. Having an extra 5% off at specific Sasa was definitely a perk I used. I would definitely stay at VOB again if I go back to Hong Kong. (Just a side note, the washroom is clean, but perhaps start maintaining on the rust stains around faucet, edges area before they get worse?! It's just better appearance wise.) Thanks again!
Comment from Hotel Management
Nov 19, 2017 by Grace Cheng, Hotel Management
Thank you for sharing your recent experience with us on Expedia.com. Your endorsement on our hotel location and services are much appreciated. Meanwhile, we appreciated your valuable comment and please rest assured that we will be making a continuous effort to improve on the overall stay experience. We look forward to the pleasure of welcoming you back again in the near future. Yours Sincerely, Grace Cheng Front Office Manager