Ratings based on 474 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Excellent Staff

Posted Nov 15, 2017
While everything was good, from location to cleanliness, facilities and all, the service tops it all!! Hotel staffs were excellent!! Going out of their way to satisfy your request, helping to wave a taxi out on the street in the rain during exchange time, etc. Rating them anything short of excellent would be understated. They’re the ones to make you feel welcome and I will definitely be back.
Comment from Hotel Management
Nov 15, 2017 by Puika, Hotel Management
Thank you for staying with us! We appreciate for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great, clean hotel

Posted Nov 3, 2017
Great and clean hotel near Times Square in Causeway Bay...close to bus stops and MTR...staff was very friendly and helpful...would definitely stay here again next time we’re in Hong Kong!
Comment from Hotel Management
Nov 6, 2017 by Puika, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler from kuwait

Near the attractions

Posted Aug 25, 2017
Over all its good, except the staff not really friendly. We didn't feel that we are really welcomed.
Comment from Hotel Management
Aug 27, 2017 by Puika, Hotel Management
Thank you very much for your comment. We are sorry to hear that the service was not deliver as what we expected. Your comment will be delivered to the concerned department for review and we will remind our staff to deliver service according to our brand standard. We hope to have the opportunity to serve you again in the next future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Aug 17, 2017
We enjoyed our stay. The staff are very attentive. The bar at 28 floor provides a wonderful view. Many restaurants close by.
Comment from Hotel Management
Aug 19, 2017 by Puika, Hotel Management
Thank you very much for your feedback. We are happy to know that you enjoy your stay with us. We look forward to welcoming you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Excellent service, great location, what else more will you expect from a hotel? It will be perfect if the price can be more friendly.
Comment from Hotel Management
Jul 18, 2017 by Puika, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by William

Great time

Posted Jul 4, 2017 on Hotels
Great room and cool pool. Right in the middle of everything in Causeway Bay. We had a great time
Comment from Hotel Management
Jul 17, 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by Martin

Posted Jul 4, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

The bay area

Posted Jun 27, 2017 on Hotels
all is well, great service and locations
Comment from Hotel Management
Jul 3, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Great hotel, close to everything

Posted Jun 26, 2017
Pros: A hotel can be big and luxurious but it'll be nothing without the excellent staff.
Location: Location is excellent, minutes walk to places like Times Square and the MTR. Lots of great food nearby.
I spent 5 nights at this hotel and had a wonderful time staying here. The check in was a breeze and the staff was very polite and friendly. Everyone was very nice, even the lady who cleaned our room was cheerful and helpful. I went with a friend who was visiting HK for the first time and she was wondering about the stories about how rude HK people can be, when all she encountered at this hotel was very nice people. The buffet breakfast was great. Food was very delicious and by the second day, the staff knew us already. We plan to come back soon!
Comment from Hotel Management
Jul 3, 2017 by Puika Lee, Hotel Management
Thank you very much for your feedback. It is good to know that you enjoyed your stay with us. We look forward to welcoming you again soon.
5 out of 5
by Alex

Posted Jun 10, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017
Thanks for staying with us. We appreciate your feedback!