Ratings based on 331 Verified Reviews

4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great room View

Posted Aug 26, 2017
Pros: Convenient. close to MTR and all groceries and shops
Cons: The check in and check out was bumpy. The staff did not see my bill & called me by a different last name. But they were very polite & speedy.
Location: Lots of shops and eateries
Pleasant stay. Family room is smaller than my last stay but it has a great view of the Victoria park. Bathroom is fine but a bit small for family use. Bed is very comfy. Overall it was a nice room!
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
Dear valued guest, Thank you so much for your review. We are glad you had a pleasant stay and enjoyed the convenient location. We regret to hear that you were disappointed by the check-in and check-out process and please be assured that your valuable opinion is of high importance to us. It is well noted and will be assessed during our service improvement procedure. We hope to welcome you and your family again soon in the near future
4 out of 5
Recommended
for Everyone
by A verified traveler from Jakarta

Great location

Posted Aug 24, 2017
Pros: The renovated family rooms
Cons: Older non renovated rooms look tired, really needs to be renovated
Location: steps away from major shopping area, public transport (subway), 24 hour supermarket.
The non-renovated rooms look tired. Family rooms are beyond expectation, superb!!!
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
Dear Lilbleh, Thank you very much for your review. We are glad you enjoyed our convenient location and we are glad to hear you liked our family room. We look forward to welcoming you again soon to see further rejuvenation in your next visit. Best, The Park Lane Hong Kong, a Pullman Hotel
4 out of 5
by Sonja

Great service and location.

Posted Aug 19, 2017 on Hotels
The hotel is in an excellent location, on Victoria Park. The family sized room was spacious by Asian standards- a normal US hotel with 2 queen beds would be about the same size. Staff was great. My only complaint is the bed, which felt like a concrete slab. My husband who likes extra firm beds agreed. They need to buy mattress toppers from the Ikea in the building.
Comment from Hotel Management
Aug 21, 2017 by Manager, Hotel Management
Dear Sonja, Thank you very much for your comment. We are glad you liked our location and service. We regret to hear that you did not like our mattress and hope it did not mar your overall experience. We look forward to welcoming you and your family to our hotel again in the near future. Best, The Park Lane Hong Kong, a Pullman Hotel
5 out of 5
by Michael

Great Stay

Posted Aug 12, 2017 on Hotels
Great hotel with the best roof bar. They have some older rooms but most are newly renovated and are fabulous. Service is very helpful and efficient.
Comment from Hotel Management
Aug 14, 2017 by Manager, Hotel Management
Dear Michael, Thank you so much for giving us 5 stars. We are glad that you enjoyed our rooftop bar and found our renovated rooms fabulous. It has been a pleasure assisting you during you stay and we look forward to welcoming you back again soon. Best, The Park Lane Hong Kong, a Pullman Hotel
5 out of 5
by A verified traveler

Park Lane Hotel

Posted Aug 2, 2017 on Hotels
Stayed at Park Lane before it was renovated and was surprised how much it had changed after it was renovated. Service was impeccable, the family room was spacious for 3 adults and 1 kid to stay. Location is very convenient.
Comment from Hotel Management
Aug 4, 2017 by Manager, Hotel Management
Dear valued guest, Thank you so much for giving us 5 stars. We are delighted to know that you liked our new look and found our service impeccable. We are glad to know that you and your loved ones liked our spacious family room and the hotel's convenient location. We look forward to welcoming you and your family to our hotel again soon. Best, The Park Lane Hong Kong, a Pullman Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for food shopping and transport

Posted Jul 25, 2017
Thoroughly enjoyed my stay and will book again for my next stay in Oct.
Comment from Hotel Management
Jul 31, 2017 by Manager, Hotel Management
Dear Fuji, Thank you very much for your review. We are delighted to know you enjoyed your stay thoroughly and we look forward to welcoming you back this October! Best,
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel in HK for traveller & businessmen

Posted Jul 17, 2017
Pros: Convenience.
Cons: More promotion with discount.
Location: Shopping and Dining at Causeway Bay area. 24 hr super market. Trendy shopping malls such as Lofaret and the Beverly Center are 5 mins walk only.
A hotel with Great location and friendly staffs. Room is spacious, clean, comfortable. It is worth for the money.
Comment from Hotel Management
Jul 19, 2017 by manager , Hotel Management
Dear valued guest, Thank you very much for your comment. We are glad you think we are the best hotel in Hong Kong for travellers and businessmen. We thank you sincerely for endorsing our convenient location, friendly staff and spacious room. We look forward to welcoming you to our hotel again in the near future. Best, The Park Lane Hong Kong, a Pullman Hotel
4 out of 5
by Mark

Posted Jul 8, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017 by Manager, Hotel Management
Dear Mark, Thank you so much for your comment and we hope you had a wonderful stay in Hong Kong. Best, The Park Lane Hong Kong, a Pullman Hotel
4 out of 5
by A verified traveler

Posted Jul 7, 2017 on Hotels
Comment from Hotel Management
Jul 10, 2017 by Manager, Hotel Management
Dear valued guest, Thank you so much for your comment and we hope you had a wonderful stay in Hong Kong. Best, The Park Lane Hong Kong, a Pullman Hotel
5 out of 5
by Michele

Posted Jul 4, 2017 on Hotels
Nicely appointed room and hotel across from Victoria Park in the heart of the shopping district and very close to MTR station. This area is very busy on weekends. Hotel staff were professional and nice, all spoke English. Our room was not ready when we arrived, but they stored our luggage and gave us complimentary welcome drinks. Breakfast was good, but expensive. Nice rooftop bar, also expensive, but great view. I had requested two queen beds and a room with a view and were given both. So I appreciate their attention to requests. Generous sized shower with rain shower head in the family 2 queen room. Large room by Asian standards with comfortable bed and pillows. They also provided a free cell phone which was helpful. Overall we were pleased with our stay.
Comment from Hotel Management
Jul 10, 2017 by Manager, Hotel Management
Dear Michelle, Thank you very much for giving us 5 stars and we are glad you enjoyed the breakfast, fantastic view and family room facilities and amenities. We are glad you had a pleasant stay and we look forward to welcoming you and your family to our hotel again soon. Best, The Park Lane Hong Kong, a Pullman Hotel.