Ratings based on 762 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cebu City, Philippines

Superb Hotel With A Great Location

Posted Jan 11, 2018
Pros: Friendly staff, location, delicious food, clean and spacious room
Cons: Everything was perfect.
Location: It is less than 5 minutes away from the Cebu City Business Park and the large Ayala Mall.
I had family visiting Cebu and I booked a room at the Cebu Parklane International Hotel. Great choice. Friendly and efficient front desk. Spacious room. Clean and modern. Wonderful buffet in the Manuel Restaurant just off of the lobby. Huge selection of food at a very reasonable price. On the 4th floor the Kan-Anan restaurant was special. We used the convenient room service for breakfast each morning. Good, hot breakfast meals were served. Delicious food, great entertainment all looking over the pool and Jacuzzi. Lots of equipment in the gym and helpful personal trainers. Less than 5 minutes away is the huge Ayala Mall. I will definitely use this hotel again for future guests and to entertain friends and family in the hotel restaurants.
Comment from Hotel Management
Jan 21, 2018 by parklane, Hotel Management
Dear Paul, Greetings from Cebu Parklane International Hotel! Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
5 out of 5
Recommended
for Everyone
by A verified traveler from United States

Better than waterfront

Posted Jan 10, 2018
Over all, all of the facilities and staff were professional sold is clean and highly recommended for anyone visiting.
Comment from Hotel Management
Jan 12, 2018 by Parklane, Hotel Management
Dear Valued Guest, Greetings from Cebu Parklane International Hotel! Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
5 out of 5
Recommended
for Everyone
by A verified traveler from cebu philippines

Nice hotel close to mall

Posted Jan 8, 2018
Stayed for 16 days and had a great experience. Staff was very accommodating and had great ammenities with my stay at hotel.
Comment from Hotel Management
Jan 12, 2018 by parklane, Hotel Management
Dear Mike, Greetings from Cebu Parklane International Hotel! Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
2 out of 5
by A verified traveler from lucena, quezon

Soundproofing of the hotel needs to be fixed!

Posted Jan 3, 2018
We stayed at the 6th floor of the hotel. We don’t know the pool was just at the right side of our window. Every night guest flocked at the pool for some drinks and videokes, ugly voices were over heard in our room until 12am. It was so distracting! Soundproofing of the hotel needs to be fixed. Better locate their pool bars and videokes at the 16th floor of the hotel, so as not to disturb their guest sleeping!
Comment from Hotel Management
Jan 8, 2018 by parklane, Hotel Management
Dear Nujram, Greetings from Cebu Parklane International Hotel! Thank you for giving us an overall rating of 2 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered during your stay here at our hotel. In as much as we want to offer impeccable service to our valued guests like you, minor lapses such as these, at times, are unavoidable. Rest assured that this matter was brought to the knowledge of the concerned department to be rectified. Again, please accept our apology and we look forward to your return stay soon. Daghang Salamat!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Better stay at Cebu Parklane International Hotel

Posted Jan 3, 2018
All of their staff were so accomodating and very friendly. We came in earlier than the check in time and the staff find ways to accomodate us immediately by giving the available room. Gym is the best along with their breakfast buffet. I will surely book again for another stay on our next holiday.
Comment from Hotel Management
Jan 7, 2018 by parklane, Hotel Management
Dear Larcel, Greetings from Cebu Parklane International Hotel! Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
1 out of 5
by A verified traveler from calgary canada

Terrible service for the price, rooms smelled

Posted Jan 2, 2018
Our reservation was messed up from the beginning twice. Service was terrible, we booked a massage three hours prior and when the time came we were asked to wait another hour, wasted three hours out of our day waiting, went to get lunch and they were out of half the menu. The roomed smelled terrible! For the price we paid, we could have Booked a better hotel with better service.
Comment from Hotel Management
Jan 5, 2018 by parklane, Hotel Management
Dear Valued Guest, Greetings from Cebu Parklane International Hotel! Thank you for giving us an overall rating of 1 and for sharing your experience with us. We sincerely apologize for the circumstances you have encountered during your stay here at our hotel. In as much as we want to offer impeccable service to our valued guests like you, minor lapses such as these, at times, are unavoidable. Rest assured that this matter was brought to the knowledge of the concerned department to be rectified. Again, please accept our apology and we look forward to your return stay soon. Daghang Salamat!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Ayala Center

Posted Dec 27, 2017
Easy check in after midnight. Room recently renovated and didn't smell like someone had been smoking in it. Buffet breakfast has lots of choices.
Comment from Hotel Management
Jan 3, 2018 by parklane, Hotel Management
Dear Valued Guest, Greetings from Cebu Parklane International Hotel! Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
4 out of 5
Recommended
for Everyone
by A verified traveler from Biliran, Philippines

Its Christmas!

Posted Dec 25, 2017
Pros: Most things
Cons: Restaurant food availability
I often stay at this hotel, but its standards seem to have slipped a bit. Nothing serious but some retraining of reception and restaurant staff is necessary. Food is usually good, but evening buffet.was so depleted at 8 pm that my guests and I left and had dinner elsewhere Otherwise, this hotel is still one of the best in the Ayala area
Comment from Hotel Management
Dec 29, 2017 by parklane, Hotel Management
Dear Michael, Greetings from Cebu Parklane International Hotel. Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Rest assured that your comments are noted and are highly appreciated. Daghang Salamat!
3 out of 5
by A verified traveler

Posted Dec 23, 2017
Walking in the hotel looked great but once in the room was a different story... first there was no complimentary water and there was a sign in the bathroom stating water not suitable for drinking.. but you could buy one from the mini bar for 55 pesos.. but everything else was good
Comment from Hotel Management
Dec 27, 2017 by parklane, Hotel Management
Dear Valued Guest, Greetings from Cebu Parklane International Hotel! Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Pleasant stay.

Posted Dec 23, 2017
I like the hotel. The room was super comfy and clean. Bed was very comfortable. Good location to Ayala mall.
Comment from Hotel Management
Dec 29, 2017 by parklane, Hotel Management
Dear Daniel, Greetings from Cebu Parklane International Hotel! Thank you for choosing to stay with us recently. It was a pleasure to be of service to you. We hope to see you again soon. Please feel free to book ahead of time so we can reserve your favorite room! Daghang Salamat!